Mastria Buick, GMC Cadillac, Inc.

We acknowledge the customer's complaint and have taken steps to resolve his concerns, however he remains dissatisfied. The vehicle is a 2011 with approx. 77,000 miles. We determined that the slight vibration he experiences over 65 mph is normal. Further, customer brought the vehicle to another GMC...

dealer for a second opinion. A field representative from General Motors tested the vehicle and agreed that it is operating normally.Customer's expectations are unrealistic for a used vehicle. It is not going to perform the same as a new vehicle. There is a scratch that apparently did not disappear with simple buffing. Customer was provided with touch-up paint. Dealer did not agree to perform any body or paint work on the vehicle, as evidenced by the attached "We Owe" form, which was signed by the customer.Dealer will be happy to inspect brakes if customer has a concern at this time.

After careful review of this complaint, we have determined that Mastria Buick, GMC, Cadillac, Inc. is not responsible for the broken windshield or the $200 that the complainant was charged by the leasing company, [redacted].
 
This was a simple lease return. Once a customer takes...

delivery of a leased vehicle, the contract or agreement is between the customer and the leasing agent, in this case [redacted].  At the end of a lease the lessee is provided with clear instructions on turning in the vehicle and how wear and tear costs are determined. The lessee is also given the opportunity to have the vehicle inspected by the leasing agent prior to turning it in.
 
The dealership is simply a “drop-off” location for the lease return and holds no responsibility for the turned-in vehicle. Nor does the dealership have any control over how long it may take for the leasing agent to inspect or retrieve the vehicle. It is always advisable for a lessee to maintain auto insurance until the vehicle is inspected and the final bill is tallied for the lease return.
 
We regret the complainant’s disappointment; however we decline to pay the $200 cost.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
The vehicles age and miles are irrevlant, 77,000 miles for a SUV is not a lot escpically to warrant vibration on car that they are selling. It sounds as if they are acknowledging a issue with he car and chalking it up as "it isn't new". [redacted] was made aware of scratch and said it would be buffed out, it never was is still there. This scratch does not require body work. Lastly never received touch up paint as mentioned by dealer. Regards,
[redacted]