Mastria Kia

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [The business states that I, the customer should not have assumed that Mastria Kia would be taking care of the over mileage feesI did not assume, my wife and I were told verbally during "the deal" that we would not have to pay the over mileage fees out of pocketIt was also stated over and over and over again since we arrived that day that we DID NOT WANT TO PAY the over mileage and this was expressed several times and the salesman and management fully understood what we wantedThe assumption came that the over mileage fees would be included within the new lease paymentsMastria Kia DID NOT succeed in fully explaining "the deal" and has showed poor buisness practices living up to what the customer was toldThere so calls help was giving me a telephone number to the Lease End department of the finance company which were already had and spoken with..] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved I was contacted by GM/owner Mr [redacted] and after a nice conversation he said that he would reimburse me for my extra cost of refinancing with my own bank Regards, [redacted] ***

We are aware of this customer's complaint and have addressed it with the customer at length alreadyCustomer should not have made the assumption that dealership was going to pay the over-mileage fees on the leased vehicle he turned inWe worked with customer to get him into a new lease with a
lower monthly paymentWe were able to get him out of the prior lease by providing him with the remainder of the payments dueNo promise was made to pay the over-mileage fees. We regret the customer's misunderstanding and have contacted KIA Motors on his behalfWe have provided customer with a contact person who will work with him on a payment plan

Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Ms*** I will follow up with your cancelation request immediately We will need to mail you some documents that need to be signed in order to cancel. The Office Manager will be in the office on Tuesday morning and she will send you a detail email. Attached are the documents
signed purchasing the products in questions. You state that "I DID NOT want" however your signature is on several documents that clearly shows those purchased. Please let us know what the best email and mailing address is so we can get this resolved for youThank you for your time and if you have any questions please contact me directly at *** ** *** * *** *** ***General Manager

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does...

satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  I was contacted by GM/owner Mr. [redacted] and after a nice conversation he said that he would reimburse me for my extra cost of refinancing with my own bank.
Regards,
[redacted]

Kia does not offer a program for "36 months OR 36,000 miles" which ever comes first - Mr. [redacted] may have been confused with how the warranty works - Kia's factory warranty is 5 years OR 60,000 miles which ever comes first.  If they were told that like they are stating in this...

complaint who would be responsible making the additional payment on the lease?  Their lease agreement and purchase and sales agreement which were signed clearly state 36 months with an annual mileage of 12,000 miles.  Mr. [redacted] is welcome to make an appointment and meet with my sales manager to discuss all options available at this time. Thank you [redacted]GM - Metro Kia Raynham

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[The business states that I, the customer should not have assumed that Mastria Kia would be taking care of the over mileage fees. I did not assume, my wife and I were told verbally during "the deal" that we would not have to pay the over mileage fees out of pocket. It was also stated over and over and over again since we arrived that day that we DID NOT WANT TO PAY the over mileage and this was expressed several times and the salesman and management fully understood what we wanted. The assumption came that the over mileage fees would be included within the new lease payments. Mastria Kia DID NOT succeed in fully explaining "the deal" and has showed poor buisness practices living up to what the customer was told. There so calls help was giving me a telephone number to the Lease End department of the finance company which were already had and spoken with..]
Regards,
[redacted]

The General Manager of Metro Kia will contact Ms. [redacted] to discuss the events that occurred on March 19th - Thank you [redacted] - General Manager [redacted]

I called [redacted] to discuss the events that occurred at Grieco Kia - He was unavailable and I left him a message to call my office directly Thank you [redacted]Grieco Kia of Raynham Ma [redacted]