Mastria Mazda

Customer has been contacted by email with apologies for her disappointment and the inconvenience she has already experiencedThe dealership wants to complete the tasks of providing her with a clean vehicle as well as two working key fobsSince we have little control over the key vendor's
availability and scheduling, it will require that she leave the vehicle with us for the day, on a MondayWe appreciate her business and regret we can not be more accommodatingWe have asked for the customer's cooperation in completing these tasks to her satisfaction

Customer purchased used Jeep Wrangler on 8/27/with 75,milesThe manufacturer’s warranty was expiredThe Limited Used Vehicle Warranty in Massachusetts covered this vehicle for days or 2,miles, whichever comes first, “against any defect, malfunction, or combination of defects or
malfunctions, that impairs its safety or use.” This Limited Used Vehicle Warranty allows the Dealer to charge up to $per repair during this warranty period (see attachment.) As we do with all purchasers, the customer was given the opportunity to purchase an extended Vehicle Service Contract (VSC) on the Jeep Wrangler, to cover possible future repairsCustomer declined to purchase this coverage Customer returned to the dealership on 9/16/(76,miles,) and reported that coolant and fluids were leaking from the radiatorThe dealership replaced the radiator in the Jeep at no cost to customerCustomer did not report a no-heat condition at this visit Customer returned to the dealership on 12/16/(78,miles) and reported fluids leaking againThe radiator from 9/was under warranty; we replaced the radiator againWe also diagnosed low heat and replaced the thermostatThe customer was charged a $deductible only Customer called the dealership following the 12/visit and was angry about the $chargeHe feels he should not pay anythingCustomer was not charged anything during the 60-day limited warranty, however, three months and an additional 2,miles were added before customer returned on 12/The $deductible was appropriate for this warranty repairDuring the phone call customer complained that the heat is not getting warm enoughService manager called customer to discuss his concern, and an appointment was made for him to bring the Jeep back in on 12/ On 12/(79,miles,) a technician inspected and tested the vehicleThe technician believes that there is likely a small air pocket inside the heater core due to a slight leak from coreRecommended heater core replacement @ approximately $Customer declined repair and feels it is the dealer’s responsibilityDealership disagrees and has offered goodwill contribution of $towards repair Customer stated that he will take the Jeep elsewhere for repair because he does not think we know what we are doingCustomer has threatened dealer with a negative social media campaign and says he will be badmouthing dealer everywhere

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I did mention that the heat heat did not work that first time when the radiator was replaced then it warmed after them stopped working after the second radiator was replace otherwise why would you have done the thermostatI complained low heat from the beginning and feel as though they knew what the problem was and because of the cost of the job they kept perpasly not addressing the problem I paid for the vehicle and had nothing but problems with the cooling system they never fixed it right from the beginning
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