Tell us why here...After reviewing the details of the customer's transaction, the dealership has agreed to refund the customer his $depositWe regret the sequence of events which led to the unusual situationWe have contacted the customer and believe he is satisfied with this outcome
Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
It is the policy of Mastria Auto Group to refund deposits to customers when they do not end up purchasing the vehicle. When this customer informed us that they would not be making the purchase, we asked that they return to the dealership with the same debit/credit card so that we may swipe it and...
process the refund of $200.00.It is my understanding that the customer did not wish to return; instead she provided the card number and expiration date by phone. The sales consultant manually entered the information and processed the refund. We have the receipt and documentation of the refund being made on 6/28/17. The customer states that she has verification from her bank that the refund of $200 was never credited to her account.We regret the inconvenience this is causing for the customer, however we must now investigate why the refund did not go through. I spoke with the customer by phone, apologized, and assured her that we fully intend to make sure she gets her money back. I will continue to follow up until this happens.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Vehicle: 2004 Nissan [redacted]
Mileage: 120,000 miles
We recognize and understand the customer’s frustration with his vehicle’s need for several repairs, necessitating numerous trips to the dealership, as well as significant costs.
When a...
vehicle’s “Service Engine” light (SES) illuminates, the vehicle will not pass the MA state inspection. There are countless number of causes for the SES to come on. During diagnostics, various codes will alert the technician to parts that have failed and need repair or replacement.
?The customer’s first visit to Mastria Nissan occurred on 3/31/15. He had recently had the airflow sensor replaced by a mechanic. The mechanic told him he may need to go to a Nissan dealership to have the sensor “re-programmed.” Since a day later, the customer says he experienced a problem with acceleration, he came to Mastria Nissan where we performed the reprogramming. ($99)
Please note that if a vehicle’s engine is not running optimally due to improper air/fuel mixture, faulty sensors, etc., damage will occur, (see attachment.) Customer returned the following day, 4/1, still experiencing the same concern. ?Diagnostics showed the need for a throttle body, which was replaced. ($418)
?Following that visit the after-market (non-genuine Nissan part) airflow sensor that had been installed elsewhere, failed. It was replaced with a Nissan factory part, 4/7. ($461)
?Customer returned on 4/9 with SES on again. The vehicle’s thermostat had failed and was replaced. ($206)
?On 4/13 the air fuel sensor failed and was replaced. ($349)
?On 4/15 the SES illuminated again. Tests showed that the catalytic converter is not working properly and will need to be replaced. (No charge for diagnostics)
Mastria Nissan has no knowledge of the maintenance history on the 2004 Nissan [redacted]. If the vehicle was not properly maintained and serviced over 120,000 miles, it is not uncommon for multiple failures to occur.
Customer expressed dissatisfaction on manufacturer's survey. Customer Care reached out to reassure customer that although the exact model# tire was not available on that day, the tire used was completely compatible with the vehicle and would cause no problem. It was the same brand and size tire....
Customer was invited to call the service manager if they still had concerns. We are not sure why customer did not indicate dissatisfaction on the day of the repair, and did not follow up with service manager following contact by customer care manager. Service manager will contact customer by phone to discuss their concern; we are willing to switch the tire to customer's choice when it is available.
This complaint has been investigated with our Parts Dept. Apparently the parts ordered by this customer are electrical parts. The website states that electrical parts cannot be returned. We will contact customer directly.
I have finally received a refund (after over 20 days I placed the order) and I'm far from satisfied.Had I not raised this issue to Revdex.com I wouldn't have received...
any refund, my phonecalls were avoided and so were my emails, this business is dishonest and takes advantage of customers that don't have time for returns or fighting back for their regularly paid orders. I will make sure to inform as many people as I can in my community along with forums and all social media. Business like yours damage the whole community.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Tell us why here...After reviewing the details of the customer's transaction, the dealership has agreed to refund the customer his $depositWe regret the sequence of events which led to the unusual situationWe have contacted the customer and believe he is satisfied with this outcome
Better...
Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
It is the policy of Mastria Auto Group to refund deposits to customers when they do not end up purchasing the vehicle. When this customer informed us that they would not be making the purchase, we asked that they return to the dealership with the same debit/credit card so that we may swipe it and...
process the refund of $200.00.It is my understanding that the customer did not wish to return; instead she provided the card number and expiration date by phone. The sales consultant manually entered the information and processed the refund. We have the receipt and documentation of the refund being made on 6/28/17. The customer states that she has verification from her bank that the refund of $200 was never credited to her account.We regret the inconvenience this is causing for the customer, however we must now investigate why the refund did not go through. I spoke with the customer by phone, apologized, and assured her that we fully intend to make sure she gets her money back. I will continue to follow up until this happens.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Vehicle: 2004 Nissan [redacted]
Mileage: 120,000 miles
We recognize and understand the customer’s frustration with his vehicle’s need for several repairs, necessitating numerous trips to the dealership, as well as significant costs.
When a...
vehicle’s “Service Engine” light (SES) illuminates, the vehicle will not pass the MA state inspection. There are countless number of causes for the SES to come on. During diagnostics, various codes will alert the technician to parts that have failed and need repair or replacement.
?The customer’s first visit to Mastria Nissan occurred on 3/31/15. He had recently had the airflow sensor replaced by a mechanic. The mechanic told him he may need to go to a Nissan dealership to have the sensor “re-programmed.” Since a day later, the customer says he experienced a problem with acceleration, he came to Mastria Nissan where we performed the reprogramming. ($99)
Please note that if a vehicle’s engine is not running optimally due to improper air/fuel mixture, faulty sensors, etc., damage will occur, (see attachment.) Customer returned the following day, 4/1, still experiencing the same concern. ?Diagnostics showed the need for a throttle body, which was replaced. ($418)
?Following that visit the after-market (non-genuine Nissan part) airflow sensor that had been installed elsewhere, failed. It was replaced with a Nissan factory part, 4/7. ($461)
?Customer returned on 4/9 with SES on again. The vehicle’s thermostat had failed and was replaced. ($206)
?On 4/13 the air fuel sensor failed and was replaced. ($349)
?On 4/15 the SES illuminated again. Tests showed that the catalytic converter is not working properly and will need to be replaced. (No charge for diagnostics)
Mastria Nissan has no knowledge of the maintenance history on the 2004 Nissan [redacted]. If the vehicle was not properly maintained and serviced over 120,000 miles, it is not uncommon for multiple failures to occur.
In investigating this complaint I learned that the customer has since been refunded. I believe it is now resolved to customer's satisfaction.
Customer expressed dissatisfaction on manufacturer's survey. Customer Care reached out to reassure customer that although the exact model# tire was not available on that day, the tire used was completely compatible with the vehicle and would cause no problem. It was the same brand and size tire....
Customer was invited to call the service manager if they still had concerns. We are not sure why customer did not indicate dissatisfaction on the day of the repair, and did not follow up with service manager following contact by customer care manager. Service manager will contact customer by phone to discuss their concern; we are willing to switch the tire to customer's choice when it is available.
This complaint has been investigated with our Parts Dept. Apparently the parts ordered by this customer are electrical parts. The website states that electrical parts cannot be returned. We will contact customer directly.
I have finally received a refund (after over 20 days I placed the order) and I'm far from satisfied.Had I not raised this issue to Revdex.com I wouldn't have received...
any refund, my phonecalls were avoided and so were my emails, this business is dishonest and takes advantage of customers that don't have time for returns or fighting back for their regularly paid orders. I will make sure to inform as many people as I can in my community along with forums and all social media. Business like yours damage the whole community.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]