Mataga of Stockton

This customer brought the vehicle that she purchased from another facility to our shop for an oil change approx. 2 months after she purchased it. It is a 2005 [redacted] STS with 105,750 miles on it. Changing the oil will not cause valve cover gaskets to leak, nor will it cause camshaft actuator...

magnets to leak, nor will it cause a leak between the oil filter adapter housing and the engine. We diagnosed the vehicle free of charge and additionally diagnosed her check engine light for free (which was on at the time the vehicle was first brought to us for the oil change) which was related to lean condition in both banks and intake air flow system performance and a multiple misfire code. As a courtesy, we have already offered the customer a reduced price to address the leaking concerns.

Hello, and thank you for your call. I have spoken to customer and was involved with the repairs of vehicle. The repairs performed were under factory warranty and other issues were corrected. I also called customer after she picked up vehicle to make sure everything was ok and she had no...

complaints.If you have any further questions please do not hesitate to call. Thank you and have a great day.

Review: They did a 50k service all fluids were supposed to be topped off and went to check the wind shield wiper fluid next morning nothing came out was empty. Car was supposed to be washed and cleaned not done paid almost $700 for a service that now I don't know what was actually done and not done. Car is back in the shop now and has been there since 4/14 I'm still waiting to hear from someone to find out when I'll get my car back and how much more it'll will cost me!Desired Settlement: I want my repair done and not to be charged anymore. Would like proper communication by mataga with me.

Business

Response:

Hello, and thank you for your call. I have spoken to customer and was involved with the repairs of vehicle. The repairs performed were under factory warranty and other issues were corrected. I also called customer after she picked up vehicle to make sure everything was ok and she had no complaints.If you have any further questions please do not hesitate to call. Thank you and have a great day.

Review: I took my vehicle in for a routine oil change it took 2 hours when they originally said it would be 30 minutes.They conducted a multi point inspection which never indicated that there was an oil leak. When my husband went to pick it up and we got it home we immediately noticed it leaking oil. When we called it took 2 days for someone to get back to us and they indicated that there was a "bad batch" of fuel or oil filters and we could bring it back. They then indicated that it was not the filter but was leaking from other places. When questioned about the inspection they indicated they were unsure why it was not reported but again did not fix the issue. They were nice enough after I called 5 times to do a full inspection and take many pictures to show they couldn't have caused it but they would fix it at "fleet price" and knock off $500 of the $2600 bill. They indicated they didn't have to any of this but would and also slandered the vehicle dealership I purchased it at by suggesting they put an additive to stop the leak before the sale and that comment is on a recorded line and was made directly from the General Manager, [redacted]. I am very disappointed because I trusted them with my vehicle which I take much pride in owning. Please helpDesired Settlement: I would like them to correct the issue and fix the repair they caused for free not charge me $2100

Business

Response:

This customer brought the vehicle that she purchased from another facility to our shop for an oil change approx. 2 months after she purchased it. It is a 2005 [redacted] STS with 105,750 miles on it. Changing the oil will not cause valve cover gaskets to leak, nor will it cause camshaft actuator magnets to leak, nor will it cause a leak between the oil filter adapter housing and the engine. We diagnosed the vehicle free of charge and additionally diagnosed her check engine light for free (which was on at the time the vehicle was first brought to us for the oil change) which was related to lean condition in both banks and intake air flow system performance and a multiple misfire code. As a courtesy, we have already offered the customer a reduced price to address the leaking concerns.

Consumer

Response:

I purchased the vehicle 1 month from the service date and when I took it to get an oil change from Mataga Cadillac they conducted a multi-point inspection which did not reflect any item leaking at all. (which I forwarded for your review) They had my vehicle noted on the invoice as a 2007 DTS (which is my other vehicle) I understand they are claiming that changing the oil would not cause the leaks however from their original inspection there was no leaks or issues with oil leaking at that point. My husband was told after an hour and a half that they were still working on the vehicle and when we received the vehicle back he drove it home and immediately noticed it was leaking. When we brought it back in they indicated they had a bad string of oil filters and it could be that so they changed the oil filter again and conducted all the checks they indicated for free. All I asked them to do was restore to the pre-leaking stage in which we brought it in. They did all those free things to find out what happened not to make us happy and they still did not fix the issue. They also indicated that they thought they worked on the 2007 DTS. How could a mechanic not tell the difference between a DTS (much bigger) and a STS? If they filled the vehicle like it was a DTS that would have required more oil which could have broken or damaged the seals causing the leaks. Or could the fact that they changed the oil filter many times because of their malfunctioning oil filters were bad lead to warping items. I don’t know, I am not a mechanic however I know 100% that my vehicle did not leak prior to their work. When I originally purchased my DTS I also took it there to get an oil change and the same issues happened however I had a vehicle warranty that paid for the repairs even though again, my vehicle was a certified Cadillac purchased used with 50k miles on. I questioned them back then but they assured since I had the warranty it would be all be handled without any harm to my pocket book. They offered to fix my vehicle for $2100 that is $500 cheaper than they would charge anyone else. The problem is they caused my oil leaks so therefore they should fix it at no cost. Since they caused all of this stress and issues with my Homeowners Association they should pay the fee I am being assessed for having oil spots on my drive way.

Business

Response:

This customer brought the vehicle that she purchased from another facility to our shop for an oil change approx. 2 months after she purchased it. It is a 2005 Cadillac STS with 105,750 miles on it. Changing the oil will not cause valve cover gaskets to leak, nor will it cause camshaft actuator magnets to leak, nor will it cause a leak between the oil filter adapter housing and the engine. We diagnosed the vehicle free of charge and additionally diagnosed her check engine light for free (which was on at the time the vehicle was first brought to us for the oil change) which was related to lean condition in both banks and intake air flow system performance and a multiple misfire code. As a courtesy, we have already offered the customer a reduced price to address the leaking concerns. The wrong customer’s vehicle VIN # was chosen at the time of write-up, we explained this human clerical error to the customer as well as explained that we did perform the oil change on the STS, not the DTS. We perform a visual inspection of the vehicle as a courtesy when we do oil changes at our Dealership. We do not do an inspection where we remove parts and look for leaks internally unless it is requested, approved, and paid for by the customer as a diagnosis. We diagnosed the leaking concern that the customer had for free on her return visit. The items that we found could not be caused by an oil change, these looked to be pre-existing conditions. Thank you