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Matanuska Telephone Association Inc

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Matanuska Telephone Association Inc Reviews (4)

On May 8, 2015, at 4:p.m., *** ** *** contacted MTA and spoke with our Customer Service representative, MsM***Account notes made during this call indicate that Mr*** claimed to have returned the *** equipment when he came into the Palmer office to disconnect serviceMsM*** informed Mr*** that in fact, his service was disconnected by his landlord with a call to our Eagle River office on November 14, 2011, and the *** equipment was not returned, but billed to his accountMr*** asked the name of the person who disconnected the serviceHe was informed of the name and he stated that he recognized the name as the property manager. As indicated in our initial response to Mr*** Revdex.com complaint, MTA turned this account over to *** *** *** on February 29, and he is now required to work with them to resolve this outstanding debtMr*** owes a total of $741.56, which includes $for *** equipment and three months of service: September through November 2011.Thank you,Tracy R***, Executive Assistant, MTAon behalf of Wanda T***, CFO, MTA

Mr. [redacted] owes a total of $741.56, which includes $265.00 for [redacted] equipment that was billed due to non-return. He did not make payment for service for three months: September 2011 through November 2011. Mr. [redacted] landlord called MTA offices and had services turned off on November 14,...

2011. The landlord had the equipment billed to the account. The equipment was not returned to MTA. Attempts were made to reach Mr. [redacted] via [redacted] and all mail was returned with no forwarding address. His account was turned over to [redacted] on February 29, 2012. Once an account is turned over to [redacted], the customer must deal directly with them to resolve outstanding debt.  This debt was written off our books at that time and is now owed to [redacted].  Mr. Ferrieri called MTA on May 8, 2015 and this was explained to him.  He asked if he could return the equipment and he was told MTA can no longer address this account as it was written off our books and is now being handled by [redacted].   Wanda T[redacted], CPACFOMatanuska Telephone Association[redacted]@mta-telco.com

Hello,
 
Below is my original complaint info.  I was not able to respond in time before it was closed due to a traveling job I have.  I would like this opened as the responce is not true from the telephone company.
 
I never offered to return the goods as I do not have them.  I also do not have access to the goods.  I do not agree that the telephone company contacted me.  I had all communications with them through email as well as cellular phone when I set up the account.  I specifically instructed them to contact me via email as I travel with my job and could be remote with no cell contact or mail contact for months at a time.
 
I was instructed that the landlord went in and cut off service by the telephone rep I spoke to about the account.  The land lord states that the equipment was returned to the company.  As I stated earlier, I will not pay for the equipment, however I am willing to pay for the services I used.  I tried to talk with [redacted] to negotiate this and they tell me that I have to deal with the telephone company as it is not their debt, they are just hired to collect it.  The telephone company is stating in the complaint that I have to deal with [redacted]?
 
 Complaint ID:  [redacted] Filed with:  Revdex.com
1000 Station Drive, Ste. 222
DuPont, WA 98327
Phone: (206) 431-2222
Fax: (206) 431-2211
Email: [redacted]
 
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[redacted]

Complaint: [redacted]I am rejecting this response because:The information they are providing is not true.  When I called I told the gal that my landlord was the one who had turned off service and had returned the info.  I never stated I was the one who turned off service.  I explained to the lady that I was a hunting guide and was out of town when service was cut off.  I had worked as a guide for the land lord.  I asked him to take care of this and he said he did.  I never claimed to have gone in to turn off service.  I was told by the lady that the person who cut it off was [redacted].  I explained to her that that was not my landlord and I did not know the name.  The last name was the same but I never knew or met a [redacted]. I would like a copy of the recorded telephone conversation showing otherwise.  They say the landlord called in, well show me a tape that proves that.  I was instructed that the landlord went in personally and took care of it.As I stated, I am willing to pay a portion of the bill for services rendered.  I am not willing to pay the $265 equipment charge.  This debt is past the statute of limitations.  There is no legal recourse to collect.  I personally am the one trying to resolve this debt, not MTA.  They can settle for my offer of paying the account as full without the equipment, or they can not get anything at all as they have no legal recourse to do anything.  As of now it falls off my credit soon anyways, so its not bother to m.  I personally would like to take care of my portion, but not if its not correct and fair.  I refuse to be bullied and lied to.  The way the lady states it went down is not the case at all.  Like I stated, I am willing to pay my portion.  I am not wiling to pay for something I was instructed by the landlord that was returned.  The only truth here is that I have been the one trying to resolve this.  MTA claims they could not get a hold of me back when the equipment was turned in.  I again will state that when the account was set up, I instructed MTA that I travel and the only way to contact me was email or cellular number.  I asked for MTA contact me via email for anything.  Its funny that how they set up my account, my paperwork and everything else was done through my email and cellular contacts, but now they say they had no way of getting in touch with me?  My account cell number is till the same as it was 8 years ago.I spoke with [redacted], they claim the only way to lower the amount due was through MTA.  Until I get a bill stating that the equipment charge is dropped, I will not surrender this fight.  This is bully tactics and is wrong.I will ask again, who contacted MTA about clearing this up? Me.  Who contacted [redacted] about clearing this up? Me.  Nobody has ever called or emailed me once to collect this debt.  I have been the only one trying to resolve it.  Sincerely,[redacted]

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Address: 1740 S Chugach St, Palmer, Alaska, United States, 99645-6732

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47897 0 0
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