Matchmaker International

RE: Revdex.com Case # [redacted] / [redacted] This letter is in response to the above stated complaint number with the Revdex.com Per clause on the agreement states, [redacted] shall use all reasonable efforts and judgment to provide current, active referrals most nearly compatible to Client based on information and data supplied by Client and referral We can be reached in the office by phone Monday-Friday from 11:00am-8:00pmThe best number to reach us is ###-###-####We are here to help our members by phoneWe ask for feedback to be sent through email/mail so we can document the informationThat is how we determine, if our members are ready for their next matchWe receive thousands of emails, so we can’t possibly respond to every single email we receive We encourage Mr [redacted] to come to the office for a client conferenceWe can go over his profile and feedback to get things back on trackWe are missing his feedback from [redacted] and [redacted] , so we can go over that as wellHe can give us a call at ###-###-#### to set that up Per clause on the agreement it states “Upon execution of this agreement, Client understands that he/she will be given no refund upon cancellation for any reason whatsoeverClient understands that upon execution of this agreement, this agreement is non-cancelable and that Client shall be responsible for all fees and costs referenced hereinNo refund upon demise of Client” Regards, Executive Director K.K

February 10, RE: Revdex.com Case # [redacted] / [redacted] This letter is in response to the above stated complaint number with the Revdex.com We tried contacting Mr [redacted] by phone, regarding his feedbackHe never returned our callWe ask each member to send their feedback in writing, after they make contact with their referrals We are missing feedback from Mr***’s August and October referrals The QBQ letters were sent because we need his feedback before we can match him Per clause on the agreement it states “Upon execution of this agreement, Client understands that he/she will be given no refund upon cancellation for any reason whatsoeverClient understands that upon execution of this agreement, this agreement is non-cancelable and that Client shall be responsible for all fees and costs referenced hereinNo refund upon demise of Client” We will be glad to continue working closely with Mr***Our database is changing daily; current members re-activating their memberships and new members joiningWe encourage him to give our office a call so that we can work closely with him regarding his membership Regards, Executive Director K.K