Matco Tools Corporation

I am rejecting this response because: when Matco's reps sell these tools they are sold with a lifetime warranty. Much like the more reputable companies Snap on, Cornwell, Mac, and even CraftsmanThis item has failed under the lifetime warrantyI am due a similar like, kind,quality item.

For clarification purposes, Matco Tools Distributors are franchisees and are not employees of Matco Tools Corporation Matco Tools financed purchases for Mr*** for over years and most recently on or about February 26, 2014. Mr*** contends that Matco incorrectly reported a
delinquent payment status of his account to the credit bureau for March After further review, Matco will remove the credit bureau rating for March. Mr***’s account is currently past due. I urge him to bring his account current before the end of the month to avoid another negative credit bureau rating

I am rejecting this response because: this is not a matter of what I understand or don't understand I had problems with their distributor which I called them about with no resolution about something he sold me and the price he gave me was $1,more than what we agreed on but my main issue is they're distributor said if it ever became too hard for me to handle that it was easy as returning the equipment with no consequences never was I told that it would still affect me years down the roadAnd then I have a lawyer that says they work for Matco calling threaten me

I am rejecting this response because:*** *** FEELS MATCO SHOULD HONOR IT'S AGREEMENT AS WELLWAY STREETYOU CAN'T EXPECT A CUSTOMER TO HONOR AGREEMENTS FROM WHICH YOU YOURSELF CAN NOT HONORGTFO

Without Mr*** properly identifying the exact tools in question, it is difficult for Matco to reply specifically. Matco Tools has been experiencing product fill issues from our Supplier for a particular product lines, but, without identification of Mr***’s tools, it is impossible to
determine if this is the cause for the delay in warranty I suggest that Mr*** discuss his warranty needs with his Matco Tools Distributor or contact Matco Tools’ Customer Service Department by calling 866-BUYTOOL (866-289-8665) to receive assistance with his warranty needs

Matco Tools sells products through commercial sales representatives directly to educational institutions and students. Mr*** was a student at Eastfield College in Dallas Texas at the time that he entered into a purchase agreement with Matco Tools on or about June 2, for the
purchase of a various tools totaling $1, The Purchase Money Security Agreement (“Agreement”), enclosed for your reference, contains a provision that permits Matco Tools, in the event that any item on the contract which remains on backorder for days, to either (1) substitute with like product of an equal or greater value for the same price, or (2) cancel the product from the contract causing the amount of the contract and payment due to be adjusted accordingly. As previously stated, the Agreement was executed on June 2, 2017. The tool order was held for days due to a backorder of tools (piece socket set and a piece socket set) which totaled $224.15, and which were removed from the order, pursuant to the provisional clause stated above. The order was finalized on July 18, 2017, and Mr*** was advised of the revision to his order and was provided with a revised contract indicating that the backorder-items were removed Mr*** contacted Matco on August 9, upset that he did not received the backordered items and accused Matco of breaching the contract. Matco explained the contract’s 45-day backorder provision and advised that he could re-order the two backorder-items from the Matco Vo-tech Representative. These are very popular socket sets and Matco is expecting another shipment of these items next week. Mr*** should contact his Vo-tech Representative to order these items if he is still interested in them Matco expects Mr*** to fulfill his obligation to Matco pursuant to his binding Agreement.

As previously stated, these contracts were entered into with a local Matco Distributor and Matco Tools then financed the sale. Although local distributors are independent agents they are provided with extensive training on the Matco Tools Business System before they start their franchise. Additionally, a review of the PSA system notes does not show any conversation between Mr*** and Matco Tools where Mr*** is alleging that the price of an item or the balance was not what he agreed to. This complaint, almost years after the contract was signed, was the first Matco Tools was made aware of Mr***’s claim that the contract was not what he agreed to. Attached is the last Contract and the Terms and Conditions of the loans signed by Mr***. The contract of July 23, provides an itemization of that purchase as well as the rollover from the July 15, purchase. The principal balance of both purchases ($7,125.71) is listed on Line H, and the expected interest to be paid for the duration of the Agreement ($2,845.81), if only minimum payments are made, is listed on Line I. These amounts total $9,971.52. Mr*** signed the Agreement right below the stated balance due acknowledging receipt of the goods and the amount he agreed to pay for them according to the listed terms and conditions. Per section of the terms and conditions, the contract represents the entire agreement between the parties on this subject. Therefore, no prior conversations with the Distributor would have any effect on the terms of this sale. As stated in Item of the Master Agreement, if Buyer pays the full amount due before the last scheduled payment is due, he would be entitled to that portion of interest, if any, to which Matco has not then become entitled as calculated pursuant to the Rule of 78’s calculation. Because of the commercial nature of the Agreement, the interest rate is not required to be disclosed on the Agreement Per Matco Tools’ original response, there is no provision for a “cooling-off” period or return-for-credit as may be provided in consumer lending

I am rejecting this response because:
If after the initial purchase of was met any other contracts I entered into werr not allowed unless I purchased at least worth of toolsWhether your distributor was confused or not is none if my concernAt the end of the day I was not even allowed or given the option of purchasing worth of tools and putting it on my credit accountMy account is not a truck account it is a corporate credit account which means when dealing with such accounts your distributor represents the corporationSo it is fair to say your distributor misrepresented the company whether by malicious intent or not the act was doneIf you would like to contact me personally to further discuss the matter you can reach me at ***If we cannot reach a resolution on this matter I will be forced to relieve myself of all resolutions on the matter. Aaron *** **

*** *** - Revdex.com response 2/6/ Matco Tools offers a limited product warranty against materials and workmanship defects for any tool that is branded with the Matco label (see below). Since you indicated that you purchased this tool nearly years ago, it would be a safe
assumption that the tool is free from defects in materials and workmanship. Additionally, the Statute of Repose in Ohio provides that a tool’s useful life extends years from the date of purchase, unless a manufacturer’s warranty provides for an extended time, which Matco Tools does not. Your Distributor’s offer of a $truck credit seems more than fair MATCO TOOLS LIMITED PRODUCT WARRANTY Any tool or part branded with the Matco Tools (MATCO) name is warranted against defects in materials and workmanshipMatco, or one of its authorized representatives, will, at Matco's option, repair, or replace, any tool or part bearing the MATCO name, without charge, if the defective or malfunctioning tool or part is returned to Matco or one of its authorized representativesPlease be sure to include your name and address with the tool or part, and describe the nature of the problem To return a product through matcotools.com you must first Register as a userYou can then LoginOnce registered and logged in, returns can be processed through the Your Account link in the upper right corner of any matcotools.com page Matco shall have no obligation pursuant to the Matco Warranty with respect to any tools or parts which in Matco's sole judgement have been altered damaged, misused, abused, badly worn, lost or improperly maintainedThis Warranty is null and void if the customer, or any other person other than an authorized representative of Matco, has made any attempt to service or modify the tool prior to its return to Matco under this Warranty All products sold by Matco to its Distributors are assigned a warranty code in the Matco Price ListThe limited warranty provision with respect to each such product shall be the limited warranty designated in this warranty code agreement and may be amended by Matco from time to time in its sole discretion Matco Tools reserves the right to make periodic changes in construction or tool design at any timeMatco specifically reserves the right to make these changes without incurring any obligation or incorporating such changes or updates in tools or parts previously distributed The Matco Warranty is in lieu of all other warranties, expressed or implied, including any warranty of merchantability or fitness for a particular purpose, and sets forth the sole and exclusive remedy in contract, tort, strict liability, or otherwiseUnder no circumstances shall Matco be liable for any special, incidental, or consequential damages Note: Some states do not allow the exclusion or limitation of incidental or consequential damagesThe Matco Warranty confers specific legal rightsThe purchaser may have other rights which vary from state to state or outside the United States of America No Matco employee, distributor or other person, other than an authorized officer of Matco, may extend the Matco WarrantyAny such alteration must be in writing and signed by such officer MISUSED AND ABUSED PRODUCT Over time, Matco's hand tools and service equipment have earned a reputation for world-class quality, superior workmanship, and professional-grade durabilityWhen properly used and conscientiously maintained, Matco tools can provide you their full lifetime of reliable serviceHowever, this is not to say that our tools are indestructibleWhen subjected to intentional physical misuse and abuse, even Matco tools can break or fail prematurely Matco Tools and our Matco Distributors recognize that the warranty coverage which we offer on our tools and equipment has a significant influence on your decision to purchase and use Matco productsWe also recognize that the intentional misuse and abuse of hand tools continues to be a common concern to us allAs a result of both considerations, Matco has structured our warranty policies and product guarantees accordinglyWhile eminently fair by industry standards, Matco's Warranty reserves the right to exclude products which have been obviously and intentionally misused and abused IMPORTANT NOTICES Product Changes: Matco reserves the right to make changes in design, appearance and construction of any and all products listed herein without incurring any obligation in making such changes in products previously sold or transferredMATCO also reserves the right to discontinue the availability of any products at such time as such action is considered necessary Liability: Matco cannot accept the responsibility for the results of using tools which have been abused or badly wornMATCO also cannot accept responsibility for results of using tools incorrectly or using tools which have been improperly repaired or maintained Safety Tips: Matco encourages tool safety and proper tool useWe have provided various safety tips and proper tool usage tips throughout our on-line catalogThese tips are provided only as a convenience to our customers and we in no way imply that it is a complete list of all tool safeguards and precautionsWe suggest you refer to the manufacturer's instructions when provided

I spoke with Jason C., the operator of mobile store for Richard C..? Jason assured me that he has every intention of servicing the shop associated with Mr*** complaint.? Jason advised that he has encountered scheduling issues that have prevented him from arriving at this shop before
the shop’s closing? In the meantime, if Mr*** has tools that require immediate attention before Jason visits the shop, Mr*** may contact Matco Tools’ Customer Service Department by calling *** *** to receive assistance with his warranty needs

? I am rejecting this response because:My retailer give you a receipt for the day you pay for it but doesn't turn the payment in on time to Matco Tools

? I am rejecting this response because:? The response provided was not even related to the complaintYes the acct was past dueBut he was being charged for a service instead of the toolAll month refunded would be going to the toolThe charges incurred were matcos error.?

Received at Revdex.com via email:? ***, *** ??" Revdex.com Complaint ??" 1/15/? Matco Tools disputes Mr***’ claim that his account was not administered properly.? According to Matco’s records, Mr***’ account came in-house for payment purposes in February 2015.? Mr***
authorized automatic payments be processed through his credit card on or about February 20.? During 2015, it appears that Matco incurred some issues with Mr***’ credit card declining payment requests but the payments would be accepted after the 2nd attempt until the end of November at which time the credit card payment was declined after the 2nd attemptMatco’s procedure for a declined credit card payment is to make a second attempt to process a declined payment later that same day.? If the second attempt is declined, then Matco (1) emails the customer, if an email address is on file; (2) calls the customer; and (3) removes the account from the automatic credit card payment process.? Matco Tools made numerous attempts over the next months by phone to advise Mr*** of the problems with his credit card payment until Mr*** again sautomatic credit card payments on or about June 20, Upon Matco’s first attempt to process his credit card payment on July 1, 2016, Mr***’ credit card declined payment after the second attempt and Matco again took him off the automatic payment program because credit card issues.? Again, Matco followed its procedure for declined credit card payments.? It appears that Mr*** processed payments online thereafter; however, payments were missed for August 2016, September 2016, and October for which Matco reported these delinquencies with its usual bureau reportingAdditionally, Mr*** claims that Matco did not provide a physical bill.? Matco mails monthly account statements after an account is brought in-house; therefore, Mr*** should have received a monthly statement in the mail since February Ultimately, it is Mr***’ responsibility to ensure that he makes timely payments on his Matco account.? Matco made numerous phone calls to advise Mr*** that his credit card was having problems in processing his payment, that he was no longer on the automatic payment program, and that his account was delinquent.? Presently, Mr*** has paid his account in-full

Unfortunately, Matco Tools has been experiencing product fill issues with our Supplier for this product.? We have since secured a new Supplier but there has been a lag time for them to come up to full production; however, backorders on this item are slowly being filled? Matco has offered
an alternate tool replacement to Mr*** which he has accepted.? Matco is in the process of shipping this like-ratchet to him at no charge, and the backordered tool also will be shipped to him once available? My apologies to Mr*** if this matter has caused him distress, and I ask for his continued patience and understanding as Matco Tools works through this supply chain issue

? Matco Tools did enter into a settlement agreement with Mr*** on or about December 2011.? According to account records, the last time Matco Tools updated its reporting to the credit bureau regarding Mr***’ account was on or about September 29, with instructions to delete
the account entirely? ? Apparently, the bureau failed to do so? Matco resubmitted an electronic correction to all three credit bureaus on October 3, 2016.? Be advised, however, that credit bureaus typically process updates within days from the date of notification.? If this process does not correct the error on Mr***’ credit report, he should file a dispute with Equifax, Transunion and Experian directly.? This is the best and most efficient method to correct information on his credit bureau report

Matco Tools confirmed with Mr*** that he and Distributor *** *** met on July 3rd in order for Distributor Parker to return the tools to him.? According to Matco’s telephone conversation with Mr*** today (7/19/2017), Mr*** has no further complaints and Matco
considers this matter closed

Initial Business Response /* (1000, 6, 2015/08/20) */
This debt arose from two transactions where Mr*** purchased tools, while at his place of business, for use in his trade or business On the Purchase Money Security Agreement - Master Agreement signed by Mr***, he warranted with his
signature that "all Goods are purchased primarily for use in the commercial operation of this trade and business and not for personal, family or household use" As such, this is a commercial debt, not a consumer debt
Per the terms and conditions of the Sale/Security Agreement, removing the goods purchased from the place of business, failure to pay all Obligations when due, and suffering a material adverse change in business or financial condition, among other provisions, would constitute a "Default" under the agreement which among other things would cause an acceleration of the debt making it due and payable immediately
Mr*** stated that he would not be returning to his place of employment, and his return to gainful employment in the near future was in question due to his medical condition Additionally, Mr*** had already expended Matco's 26-week medical bypass provision Early in July, Mr*** authorized Matco to run payments through his credit card; however, several weeks later, the credit card company declined to process further payments As of the date of this letter, Mr***'s account is weeks past due
As stated above, the Sale/Security Agreement does not permit the removal of the Goods from the place of business While Matco will permit the Goods to be moved to a new place of employment, Matco does not permit the Goods to be moved to a private residence Since Mr*** stated that he would not be returning to work and that any future employment was questionable, it was evident to Matco that its Collateral was in jeopardy
Matco repossessed its Collateral on or about July 31, 2015, and a notice of sale letter was mailed to Mr*** There are some personal items that were contained in the toolbox at the time of repossession The local Matco attempted to contact Mr*** so that they could be returned; however, Mr*** has not returned his calls Unless Mr*** makes other arrangements with the Matco Distributor by September 3, these personal items will be left with Mr***'s employer (*** ***)
Because of the is situation involving the on-going location of the Collateral and Mr***'s ability to provide on-going payment method, Matco must reject his suggested resolution Once the Collateral is sold, Matco will advise Mr*** regarding the status of his account

Unfortunately, Matco Tools has been experiencing product fill issues with our Supplier for these products.? We have since secured an alternate source for these items, and backorders are slowly being filled ? One of Matco’s Customer Care representatives will contact Mr*** in order
to obtain a credit card number so that a credit may be issued for these products, and the replacement backorders/repair will be cancelled ? My apologies to Mr*** if this matter has caused him distress

Unfortunately, Matco Tools has been experiencing product fill issues with our Supplier for this product.? We have since secured an alternate source for this item, and the backorders are slowly being filled ? One of Matco’s Customer Care representatives will contact Mr*** in order to
obtain a credit card number so that a credit may be issued for the ratchet (CFR248LFTG).? The replacement backorder will be cancelled ? My apologies to Mr*** if this matter has caused distress

Initial Business Response /* (1000, 11, 2016/02/26) */
MrA*** purchased a toolbox from Matco Distributor Craig on or about January 9, 2015, and Matco accepted assignment from Distributor Craig
The Purchase Money Security Agreement (the "Contracts") that MrA*** signed warrants
"that all Goods are purchased primarily for the use in the commercial operation of his trade or business and not for personal, family or household use." As stated, these contracts are commercial in nature, not consumer; and, as such, there is no return-for-credit policy as may be provided in some consumer financing agreements
On or about February 18, 2015, MrA*** approached Distributor Craig in order to arrange for the surrender of his toolbox because he had lost his job and could not financially afford to make the required payments Distributor Craig advised Matco Tools regarding MrA***'s intentions, and a voluntary repossession process was initiated by Matco
A notice of sale letter was mailed on February 18, to MrA*** for delivery to the address provided by MrA*** on his credit application dated January 9, After the prescribed waiting period, the toolbox was sold, and the Fair Market Value was credited to MrA***'s account less any cost of sale
After all adjustments, MrA*** owes a deficiency balance in the amount of $3,
Matco Tools was unable to make contact with MrA*** since we did not have his current address or telephone number
I suggest that MrA*** contact the Commercial Financial Services department at (800) 472-to discuss payment options