Dear Matemember, Thank you for your concern We do our very best to inform customers in several places during the advertised trial sign up process that trial memberships do renew automatically at the end of the trial This is a very common online business model used by other companies such as [redacted] , [redacted] ***, etc In our specific case, the notice that a day trial for $will renew into monthly membership appears in places:1) In our Terms and Conditions, which you agreed that you had read, and understood, as you became a member For your convenience, here is a direct linkhttp://www.mate1.com/user-agreement2) On the sign up page itself, either on the side bar (for desktop users) or underneath the area you enter your credit card details (for mobile users).3) On the confirmation screen that appears (and is optionally printable) the moment your day purchase is successful4) In an email receipt that we automatically send out to all our members.All members are responsible for cancelling their trial membership if they decide that they don't wish to continue beyond the days We do show that your subscription was cancelled when you emailed us requesting that we do so, so your billing has completely ceased and your full access ended on October 6th If you need to discuss this matter over the phone in greater detail with a customer service representative, please call [redacted] or [redacted] between AM and PM E.S.T., Monday through Friday, AM to PM on weekends Sincerely, MateCustomer Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] thank you for your concern and timely attention to this matter!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I filed the complaint against matebecause the spam email link went to mature singleAs soon as I clicked on a link in there to determine where the spam was coming from it went to mateThe bottom line is I received spam that went directly to mateThe spam violated US can spam lawsI am happy to forward the spam to the email you provided, but as you probably already know almost all this type of spam uses links that expire in a short time to prevent trace abilityI want assurance that I will never be spammed from mateor their affiliates again Regards, [redacted]
Hello and we're sorry to hear that you have been receiving such text messages Matedoes not condone such activity, nor do we have any sort of texting service We have scoured our email database looking for any emails you sent to us regarding this matter, but find no record of any previous contact from you from the email address you entered in your customer info for this complaint We would be more than happy to investigate and remove the offending profile, which should be easy to locate if you provide us with the username of the individual, which you stated that you have Please contact our Customer Support team directly at [redacted] , or better still, by visiting the Help/Contact Us page of our website, [redacted] , and submitting your question through our Customer Support email queue there, which opens an official ticket Once we hear from you, we can locate and remove the profile in question We look forward to hearing from you, and wish to assure you that we'll work with you to get to the bottom of the matter as much as possible.Sincerely, MateCustomer Support Manager
We appreciate your reply and understand your concern We have been in operation since 2003, and our price per month has not changed in all that time! We mention our prices and how to cancel in separate places during the sign up process, as outlined to you before, and in fact, one cannot become a member of our website at all without agreeing that you have read and understood our Terms, which includes the prices, details on how the trial offer works, and how to cancel We aim to make it as clear as possible.Our site's pricing is actually quite competitive with other online dating services - many other sites seem to have lower initial fees but give you limited access or have a tier system of membership, such as Silver, Gold, Platinum members, all with different levels of privileges Our fee is all inclusive and lets you use all the features of Mateon an unlimited basis We also have a toll free support line as you know, which many other sites don't have, to help you out with any questions or concerns you might have If you think about it, Mate1’s cost is actually equivalent to the cost of a cup of coffee per day ! Sincerely,MateCustomer Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear customer, thanks for getting in touch with us regarding this matter.Our website does not advertise or "promise" free full membership for any Matemember There are two types of membership one can have on our website: free guest membership and full paying membership As a free guest member of Mate1, you are able to create and edit your personal profile as you wish, including adding photos and a voice message You are also able to browse among the millions of other members (yes, you can see a profile without paying), and send free flirts (short, one-click messages) to other members with one click of the mouse As a full paying member, you can enjoy unlimited communication with other members of your choice This means that you are able to use our live chat feature, send and receive email, listen to voice recordings, see who has viewed your profile, and view all photos in a member's gallery - all of which can be done as often as you desire As you can see there are benefits to being both types of member - however, in order to communicate with our other members and to use the site's full features, you must become a full member of Mate1, which is clearly explained in our Terms and Conditions, which you must agree that you have read, understood and will abide by before you can become a member of our website We occasionally offer a 3-day trial membership which we hope you will consider taking advantage of.We hope this helps clarify our website's membership types and addresses your concern Please let us know if we can be of further service to you.Sincerely,MikeMateCustomer Support Manager
Dear sir,Thank you for getting back to us about this matter and for providing the screenshot We have investigated further and can find no member by the name of [redacted] (we only ask for real names from paying members, however), nor any profile made using the sender's email address on Mate1.com We even tried variations on her name as a MatescreenameAs you have stated, you have never been a member of Mate1, and we have double checked that the email address you originally provided to us appears no where on our website as far as we can determine - in fact, our Terms and Conditions prevent the posting of email addresses An attempt to post an email address publicly on the website would result in it being automatically filtered/censored There was no need to share all of the recipient's email addresses as there is not much we can do with those, but thanks all the same At least showing that the email is being mass-sent indicates that this is a spammer They claim to be from Matebut there is no truth to these claims, nor would we ever send out any such emails Any genuine email from our company would come from a .mate1.com email address (such as [redacted] ) and would be clearly marked as such, and would provide an opportunity within it to opt out.This is clearly the work of a spammer attempting to solicit money from individuals and using the name of an actual company to lend the appearance of legitimacy Unfortunately, private email addresses can be easily obtained in mass quantities by such individuals Anyone can then take those lists and mass send an email saying, as an example, "Hi, I'm Bob and I saw you on Facebook etc etc" and of course you may not even be a member of Facebook.I personally receive all kinds of junk saying I signed up for this, and I belong to that, and I was seen here and there, I am inheriting money from an African prince, etc It all goes into my Junk mail, which is where this should end up Your best bet would be to simply report the sender to gmail as spam, which will block the senderWe would like to be of further assistance, but without you being an actual Matecustomer, and being unable to locate your info on our website at all, we're not sure how else we can Please, if you ever are sent/find any evidence that your personal contact info is in any way posted on our website, or is being used in communication between any of our members, let us know (with a screenshot if possible) and we will remove it immediately Sincerely,MikeMateCustomer Manager
Dear Matemember, Thank you for your concern We do our very best to inform customers in several places during the advertised trial sign up process that trial memberships do renew automatically at the end of the trial This is a very common online business model used by other companies such as [redacted] , [redacted] ***, etc In our specific case, the notice that a day trial for $will renew into monthly membership appears in places:1) In our Terms and Conditions, which you agreed that you had read, and understood, as you became a member For your convenience, here is a direct linkhttp://www.mate1.com/user-agreement2) On the sign up page itself, either on the side bar (for desktop users) or underneath the area you enter your credit card details (for mobile users).3) On the confirmation screen that appears (and is optionally printable) the moment your day purchase is successful4) In an email receipt that we automatically send out to all our members.All members are responsible for cancelling their trial membership if they decide that they don't wish to continue beyond the days We do show that your subscription was cancelled when you emailed us requesting that we do so, so your billing has completely ceased and your full access ended on October 6th If you need to discuss this matter over the phone in greater detail with a customer service representative, please call [redacted] or [redacted] between AM and PM E.S.T., Monday through Friday, AM to PM on weekends Sincerely, MateCustomer Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] thank you for your concern and timely attention to this matter!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I filed the complaint against matebecause the spam email link went to mature singleAs soon as I clicked on a link in there to determine where the spam was coming from it went to mateThe bottom line is I received spam that went directly to mateThe spam violated US can spam lawsI am happy to forward the spam to the email you provided, but as you probably already know almost all this type of spam uses links that expire in a short time to prevent trace abilityI want assurance that I will never be spammed from mateor their affiliates again Regards, [redacted]
Hello and we're sorry to hear that you have been receiving such text messages Matedoes not condone such activity, nor do we have any sort of texting service We have scoured our email database looking for any emails you sent to us regarding this matter, but find no record of any previous contact from you from the email address you entered in your customer info for this complaint We would be more than happy to investigate and remove the offending profile, which should be easy to locate if you provide us with the username of the individual, which you stated that you have Please contact our Customer Support team directly at [redacted] , or better still, by visiting the Help/Contact Us page of our website, [redacted] , and submitting your question through our Customer Support email queue there, which opens an official ticket Once we hear from you, we can locate and remove the profile in question We look forward to hearing from you, and wish to assure you that we'll work with you to get to the bottom of the matter as much as possible.Sincerely, MateCustomer Support Manager
We appreciate your reply and understand your concern We have been in operation since 2003, and our price per month has not changed in all that time! We mention our prices and how to cancel in separate places during the sign up process, as outlined to you before, and in fact, one cannot become a member of our website at all without agreeing that you have read and understood our Terms, which includes the prices, details on how the trial offer works, and how to cancel We aim to make it as clear as possible.Our site's pricing is actually quite competitive with other online dating services - many other sites seem to have lower initial fees but give you limited access or have a tier system of membership, such as Silver, Gold, Platinum members, all with different levels of privileges Our fee is all inclusive and lets you use all the features of Mateon an unlimited basis We also have a toll free support line as you know, which many other sites don't have, to help you out with any questions or concerns you might have If you think about it, Mate1’s cost is actually equivalent to the cost of a cup of coffee per day ! Sincerely,MateCustomer Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear customer, thanks for getting in touch with us regarding this matter.Our website does not advertise or "promise" free full membership for any Matemember There are two types of membership one can have on our website: free guest membership and full paying membership As a free guest member of Mate1, you are able to create and edit your personal profile as you wish, including adding photos and a voice message You are also able to browse among the millions of other members (yes, you can see a profile without paying), and send free flirts (short, one-click messages) to other members with one click of the mouse As a full paying member, you can enjoy unlimited communication with other members of your choice This means that you are able to use our live chat feature, send and receive email, listen to voice recordings, see who has viewed your profile, and view all photos in a member's gallery - all of which can be done as often as you desire As you can see there are benefits to being both types of member - however, in order to communicate with our other members and to use the site's full features, you must become a full member of Mate1, which is clearly explained in our Terms and Conditions, which you must agree that you have read, understood and will abide by before you can become a member of our website We occasionally offer a 3-day trial membership which we hope you will consider taking advantage of.We hope this helps clarify our website's membership types and addresses your concern Please let us know if we can be of further service to you.Sincerely,MikeMateCustomer Support Manager
Dear sir,Thank you for getting back to us about this matter and for providing the screenshot We have investigated further and can find no member by the name of [redacted] (we only ask for real names from paying members, however), nor any profile made using the sender's email address on Mate1.com We even tried variations on her name as a MatescreenameAs you have stated, you have never been a member of Mate1, and we have double checked that the email address you originally provided to us appears no where on our website as far as we can determine - in fact, our Terms and Conditions prevent the posting of email addresses An attempt to post an email address publicly on the website would result in it being automatically filtered/censored There was no need to share all of the recipient's email addresses as there is not much we can do with those, but thanks all the same At least showing that the email is being mass-sent indicates that this is a spammer They claim to be from Matebut there is no truth to these claims, nor would we ever send out any such emails Any genuine email from our company would come from a .mate1.com email address (such as [redacted] ) and would be clearly marked as such, and would provide an opportunity within it to opt out.This is clearly the work of a spammer attempting to solicit money from individuals and using the name of an actual company to lend the appearance of legitimacy Unfortunately, private email addresses can be easily obtained in mass quantities by such individuals Anyone can then take those lists and mass send an email saying, as an example, "Hi, I'm Bob and I saw you on Facebook etc etc" and of course you may not even be a member of Facebook.I personally receive all kinds of junk saying I signed up for this, and I belong to that, and I was seen here and there, I am inheriting money from an African prince, etc It all goes into my Junk mail, which is where this should end up Your best bet would be to simply report the sender to gmail as spam, which will block the senderWe would like to be of further assistance, but without you being an actual Matecustomer, and being unable to locate your info on our website at all, we're not sure how else we can Please, if you ever are sent/find any evidence that your personal contact info is in any way posted on our website, or is being used in communication between any of our members, let us know (with a screenshot if possible) and we will remove it immediately Sincerely,MikeMateCustomer Manager