We entered into a property management agreement with Mr [redacted] on 12/23/to manage his rental home that has a delinquent paying tenant in the property Per our management agreement he was to fund his account with $300, which he never did See paragraph I’ve also included an owner statement of his account from the dates of 10/1/– current, showing we never received any payment from himWe were provided with a day pay or quit drafted and served by Mr*** The day that was served was not valid on a couple items Based on what he provided for his rent collections records it was spotty as well as it did not account for the automatic rent increase per his lease So we recalculated what the total amount would be due and served a day pay or quit Tenant disputed the amount and then provided us her accounting of paymentsOn 1/7/16, we received her payment history, which is attached We did request from her to get from her bank, copies of all the cancelled checks for proof As of date, we have not received her documentation, but have asked her on several occasionsTo evict a tenant, you need accurate records of what is owedAt this time, there is not a concrete amount of what is due The cost to evict a tenant is all on the owner We do not pay this legal fee for the ownerAs to the repairs: per our management agreement, which is attached, we will dispatch work up to a $work limit If it goes beyond, we need owner’s approval On 1/7/16, the tenant called in a repair She came home to her laundry room flooding with water We dispatched a plumber to handle the repair and a company to extract the water First water extraction company went out, since we could not reach our person we use, they wanted to charge $to do the job and they had already started to extract water We stopped them immediately, but they still billed us for what they had done $ Our other vendor was able to go to job and extract for $ The total invoices for the flooding incident was $760, not $ I did agree to pay for one of $water extractions, since it was a duplicate item, after finding out what the first company was going to chargeAttached on the owner statement, on 2/11/it shows RRI depositing a check into the Mr [redacted] account So the net charge for the property flooding to the owner is $As to the dishwasher repair: on 1/28/the tenant called is and stated her dishwasher stopped working We sent out an appliance company to assess what is wrong They came back with a bid to replace of $or a repair of $ This bid/repair option was sent to the owner on 2/4/for their review and decision on which way they would like to proceed Nothing has been done as of this point in regards to the dishwasherAlso per the lease with the tenant, she has been billed for the first $on the repairs, see attached tenant ledger We fulfilled our end of the contractWe have reimbursed the owners $for the flooding We had authorization per my management contract to dispatch vendors, without consulting with the owner first Never did we say we would pay for an eviction, that is an owners cost We were diligently working on coming up with what the actual rent due was from the tenant before starting any legal proceeding, which of course the owner would have to pay for Per our management contract we are not responsible for tenant or property repairsMy position is this has been resolved
My name is *** *** and my wife, ***, and I own and operate Realty Roundup, inc. I am writing in response to a complaint by *** ***. I have numerous pages of documentation which I can send you to support our position. The "Offer to Rent" agreement signed
on May 30th by *** *** and *** *** clearly states that the move in date is June 6th, 2017. During the conversation with *** accepting their application it was discussed that the property could not be ready prior to June 6thThe property had work orders in place for painting, carpet cleaning, etcwhich was explained to the prospective tenants. The tenant showed up on Friday June 2nd demanding the keys to the property which is not what the agreement stated or was the property ready to be occupied. They said they had a freezer with food and they wanted to plug it in and needed to move right away. This was not the agreement and we could not turn the property over to the tenants before the house was ready. While *** was here in our office on June 2nd, Robert, one of our property managers spoke to *** over the phoneTo try to help accommodate Robert sent them a text telling them that Extended Stay had a vacancy for them and could plug in their freezer if they wanted and would except their pet. We offered to find them a place to stay until the 6th when the property would be ready We were then told on the 5th that they no longer wanted to rent the house
I am rejecting this response because:Roundup Realty collects the rent and deduct all the expenses and deposit the rest of the money to my account. They have the money and can deduct the $300 like they did for all other fees and expenses. We hired [redacted] and his firm to either get the delinquent rent money from the tenant or evict her.To this date there is no accounting of how much the tenant has paid or not (almost 2 months into our contract - 12/23/2015 TO 2/2/12016).[redacted] never mentioned his legal department and extra fees for eviction, etc. The $300 they credited us is the $300 they overcharged us by mistake.We need answer to every item we raised in the original complaint and this response, which none is addressed in their response.More importantly we need to know after all these expenses and headaches what they are doing for the tenant to either pay or leave.
I am rejecting this response because:I am not getting direct answer to my concerns one of which is unauthorized repair over $300. I need to be refunded the repair over $300 since it was unauthorized.I also need all the fees they collected for managing the property since they did not do what I asked and hired them to do.
The owner was refunded one of the $300 for the water extractions from Ready Roundup. We did comply with the property management contract, so no other fees will be refunded.
We entered into a property management agreement with Mr. [redacted] on 12/23/15 to manage his rental home that has a delinquent paying tenant in the property. Per our management agreement he was to fund his account with $300, which he never did. See paragraph 21. I’ve also...
included an owner statement of his account from the dates of 10/1/15 – current, showing we never received any payment from him. We were provided with a 3 day pay or quit drafted and served by Mr. [redacted]. The 3 day that was served was not valid on a couple items. Based on what he provided for his rent collections records it was spotty as well as it did not account for the automatic rent increase per his lease.. So we recalculated what the total amount would be due and served a 3 day pay or quit. Tenant disputed the amount and then provided us her accounting of payments. On 1/7/16, we received her payment history, which is attached. We did request from her to get from her bank, copies of all the cancelled checks for proof. As of date, we have not received her documentation, but have asked her on several occasions. To evict a tenant, you need accurate records of what is owed. At this time, there is not a concrete amount of what is due. The cost to evict a tenant is all on the owner. We do not pay this legal fee for the owner. As to the repairs: per our management agreement, which is attached, we will dispatch work up to a $300 work limit. If it goes beyond, we need owner’s approval. On 1/7/16, the tenant called in a repair. She came home to her laundry room flooding with water. We dispatched a plumber to handle the repair and a company to extract the water. First water extraction company went out, since we could not reach our normal person we use, they wanted to charge $2500 to do the job and they had already started to extract water. We stopped them immediately, but they still billed us for what they had done $300. Our other vendor was able to go to job and extract for $300. The total invoices for the flooding incident was $760, not $1000. I did agree to pay for one of $300 water extractions, since it was a duplicate item, after finding out what the first company was going to charge. Attached on the owner statement, on 2/11/16 it shows RRI depositing a check into the Mr. [redacted] account. So the net charge for the property flooding to the owner is $460. As to the dishwasher repair: on 1/28/16 the tenant called is and stated her dishwasher stopped working. We sent out an appliance company to assess what is wrong. They came back with a bid to replace of $549 or a repair of $437. This bid/repair option was sent to the owner on 2/4/16 for their review and decision on which way they would like to proceed. Nothing has been done as of this point in regards to the dishwasher. Also per the lease with the tenant, she has been billed for the first $100 on the repairs, see attached tenant ledger. We fulfilled our end of the contract. We have reimbursed the owners $300 for the flooding. We had authorization per my management contract to dispatch vendors, without consulting with the owner first. Never did we say we would pay for an eviction, that is an owners cost. We were diligently working on coming up with what the actual rent due was from the tenant before starting any legal proceeding, which of course the owner would have to pay for. Per our management contract we are not responsible for tenant or property repairs. My position is this has been resolved.
We entered into a property management agreement with Mr [redacted] on 12/23/to manage his rental home that has a delinquent paying tenant in the property Per our management agreement he was to fund his account with $300, which he never did See paragraph I’ve also included an owner statement of his account from the dates of 10/1/– current, showing we never received any payment from himWe were provided with a day pay or quit drafted and served by Mr*** The day that was served was not valid on a couple items Based on what he provided for his rent collections records it was spotty as well as it did not account for the automatic rent increase per his lease So we recalculated what the total amount would be due and served a day pay or quit Tenant disputed the amount and then provided us her accounting of paymentsOn 1/7/16, we received her payment history, which is attached We did request from her to get from her bank, copies of all the cancelled checks for proof As of date, we have not received her documentation, but have asked her on several occasionsTo evict a tenant, you need accurate records of what is owedAt this time, there is not a concrete amount of what is due The cost to evict a tenant is all on the owner We do not pay this legal fee for the ownerAs to the repairs: per our management agreement, which is attached, we will dispatch work up to a $work limit If it goes beyond, we need owner’s approval On 1/7/16, the tenant called in a repair She came home to her laundry room flooding with water We dispatched a plumber to handle the repair and a company to extract the water First water extraction company went out, since we could not reach our person we use, they wanted to charge $to do the job and they had already started to extract water We stopped them immediately, but they still billed us for what they had done $ Our other vendor was able to go to job and extract for $ The total invoices for the flooding incident was $760, not $ I did agree to pay for one of $water extractions, since it was a duplicate item, after finding out what the first company was going to chargeAttached on the owner statement, on 2/11/it shows RRI depositing a check into the Mr [redacted] account So the net charge for the property flooding to the owner is $As to the dishwasher repair: on 1/28/the tenant called is and stated her dishwasher stopped working We sent out an appliance company to assess what is wrong They came back with a bid to replace of $or a repair of $ This bid/repair option was sent to the owner on 2/4/for their review and decision on which way they would like to proceed Nothing has been done as of this point in regards to the dishwasherAlso per the lease with the tenant, she has been billed for the first $on the repairs, see attached tenant ledger We fulfilled our end of the contractWe have reimbursed the owners $for the flooding We had authorization per my management contract to dispatch vendors, without consulting with the owner first Never did we say we would pay for an eviction, that is an owners cost We were diligently working on coming up with what the actual rent due was from the tenant before starting any legal proceeding, which of course the owner would have to pay for Per our management contract we are not responsible for tenant or property repairsMy position is this has been resolved
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I’ve attached a copy of the refund check to [redacted] for your records The check was dropped in the mail today
My name is *** *** and my wife, ***, and I own and operate Realty Roundup, inc. I am writing in response to a complaint by *** ***. I have numerous pages of documentation which I can send you to support our position. The "Offer to Rent" agreement signed
on May 30th by *** *** and *** *** clearly states that the move in date is June 6th, 2017. During the conversation with *** accepting their application it was discussed that the property could not be ready prior to June 6thThe property had work orders in place for painting, carpet cleaning, etcwhich was explained to the prospective tenants. The tenant showed up on Friday June 2nd demanding the keys to the property which is not what the agreement stated or was the property ready to be occupied. They said they had a freezer with food and they wanted to plug it in and needed to move right away. This was not the agreement and we could not turn the property over to the tenants before the house was ready. While *** was here in our office on June 2nd, Robert, one of our property managers spoke to *** over the phoneTo try to help accommodate Robert sent them a text telling them that Extended Stay had a vacancy for them and could plug in their freezer if they wanted and would except their pet. We offered to find them a place to stay until the 6th when the property would be ready We were then told on the 5th that they no longer wanted to rent the house
I’ve attached a copy of the refund check to [redacted] for your records. The check was dropped in the mail today.
I am rejecting this response because:Roundup Realty collects the rent and deduct all the expenses and deposit the rest of the money to my account. They have the money and can deduct the $300 like they did for all other fees and expenses. We hired [redacted] and his firm to either get the delinquent rent money from the tenant or evict her.To this date there is no accounting of how much the tenant has paid or not (almost 2 months into our contract - 12/23/2015 TO 2/2/12016).[redacted] never mentioned his legal department and extra fees for eviction, etc. The $300 they credited us is the $300 they overcharged us by mistake.We need answer to every item we raised in the original complaint and this response, which none is addressed in their response.More importantly we need to know after all these expenses and headaches what they are doing for the tenant to either pay or leave.
I am rejecting this response because:I am not getting direct answer to my concerns one of which is unauthorized repair over $300. I need to be refunded the repair over $300 since it was unauthorized.I also need all the fees they collected for managing the property since they did not do what I asked and hired them to do.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
The owner was refunded one of the $300 for the water extractions from Ready Roundup. We did comply with the property management contract, so no other fees will be refunded.
We entered into a property management agreement with Mr. [redacted] on 12/23/15 to manage his rental home that has a delinquent paying tenant in the property. Per our management agreement he was to fund his account with $300, which he never did. See paragraph 21. I’ve also...
included an owner statement of his account from the dates of 10/1/15 – current, showing we never received any payment from him. We were provided with a 3 day pay or quit drafted and served by Mr. [redacted]. The 3 day that was served was not valid on a couple items. Based on what he provided for his rent collections records it was spotty as well as it did not account for the automatic rent increase per his lease.. So we recalculated what the total amount would be due and served a 3 day pay or quit. Tenant disputed the amount and then provided us her accounting of payments. On 1/7/16, we received her payment history, which is attached. We did request from her to get from her bank, copies of all the cancelled checks for proof. As of date, we have not received her documentation, but have asked her on several occasions. To evict a tenant, you need accurate records of what is owed. At this time, there is not a concrete amount of what is due. The cost to evict a tenant is all on the owner. We do not pay this legal fee for the owner. As to the repairs: per our management agreement, which is attached, we will dispatch work up to a $300 work limit. If it goes beyond, we need owner’s approval. On 1/7/16, the tenant called in a repair. She came home to her laundry room flooding with water. We dispatched a plumber to handle the repair and a company to extract the water. First water extraction company went out, since we could not reach our normal person we use, they wanted to charge $2500 to do the job and they had already started to extract water. We stopped them immediately, but they still billed us for what they had done $300. Our other vendor was able to go to job and extract for $300. The total invoices for the flooding incident was $760, not $1000. I did agree to pay for one of $300 water extractions, since it was a duplicate item, after finding out what the first company was going to charge. Attached on the owner statement, on 2/11/16 it shows RRI depositing a check into the Mr. [redacted] account. So the net charge for the property flooding to the owner is $460. As to the dishwasher repair: on 1/28/16 the tenant called is and stated her dishwasher stopped working. We sent out an appliance company to assess what is wrong. They came back with a bid to replace of $549 or a repair of $437. This bid/repair option was sent to the owner on 2/4/16 for their review and decision on which way they would like to proceed. Nothing has been done as of this point in regards to the dishwasher. Also per the lease with the tenant, she has been billed for the first $100 on the repairs, see attached tenant ledger. We fulfilled our end of the contract. We have reimbursed the owners $300 for the flooding. We had authorization per my management contract to dispatch vendors, without consulting with the owner first. Never did we say we would pay for an eviction, that is an owners cost. We were diligently working on coming up with what the actual rent due was from the tenant before starting any legal proceeding, which of course the owner would have to pay for. Per our management contract we are not responsible for tenant or property repairs. My position is this has been resolved.