This customer was in the store and I remeber it differentlyI was busy with several other customers on that dayI greet everyone with a "Hello" when they enter my storeThe monther and daugther that have filed this claim were looking for help and I could not give them an "answer" to how much fabric they needed, due to the fact they could not tell me how big they quilt they were making would be: or how many blocks were going to be in the quiltThey wanted me to tell them how much to buy for this project and I didint know how to make the calculations needed for themThey did wait for my helpI was with other customers when they came in, but I could have had all day and not been able to help themYou need to have certain pieces for information to be able to calculate fabric requirements if you are not working with a patternThese ladies wanted to make it out of childrens clothes from her daughters childhoodThat is wonderful! you need to have an idea as to how big and how many blocks and how big each block will beEvery question I asked them was answered with an "I don't know" Yet they expected me to know.They were upset and I apologized several times for not knowing for them.The daughter decided that she would take four yards of two fabrics as she figured that would be enoughI told her four total would be most likely more than enoughShe decided to purchase three of eachI actually tried to prevent her from buying too much!My question for them is....If I treated yu poorly and was rude, why did you stay for a half an hour according to the complaint, and spend over $only to turn me in for such a claim to the Revdex.com? After their departure, I actually had a customer compliment me on my restraint while helping themI dont wish for anyone to leave my store and not be happyI feel I did the best I could in this situation[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I LOVE this quilt shop!! The owner and staff are incredibly friendly and helpful. They greet everyone with a smile - no matter how busy they are.
They'll help you find a fabric you need if they don't have sufficient yardage in stock for your project or are unable to order more (fabric manufacturers often only do one run of a fabric line). If they can't find what you want, they'll offer suggestions for substitutions. When I might be unsure of what fabric(s) I want for a particular project, they'll offer suggestions - and I've always been very happy with their suggestions.
If they don't have a fabric or pattern or notion in stock, they'll order it for you and call when the item(s) arrive.
Class options are excellent - and signing up online couldn't be easier.
Shopping here is a joy and I can't thank them enough for their inspiration and encouragement.
This customer was in the store and I remeber it differently. I was busy with several other customers on that day. I greet everyone with a "Hello" when they enter my store. The monther and daugther that have filed this claim were looking for help and I could not give them an...
"answer" to how much fabric they needed, due to the fact they could not tell me how big they quilt they were making would be: or how many blocks were going to be in the quilt. They wanted me to tell them how much to buy for this project and I didint know how to make the calculations needed for them. They did wait for my help. I was with other customers when they came in, but I could have had all day and not been able to help them. You need to have certain pieces for information to be able to calculate fabric requirements if you are not working with a pattern. These ladies wanted to make it out of childrens clothes from her daughters childhood. That is wonderful! you need to have an idea as to how big and how many blocks and how big each block will be. Every question I asked them was answered with an "I don't know" Yet they expected me to know.They were upset and I apologized several times for not knowing for them.The daughter decided that she would take four yards of two fabrics as she figured that would be enough. I told her four total would be most likely more than enough. She decided to purchase three of each. I actually tried to prevent her from buying too much!My question for them is....If I treated yu poorly and was rude, why did you stay for a half an hour according to the complaint, and spend over $60.00 only to turn me in for such a claim to the Revdex.com? After their departure, I actually had a customer compliment me on my restraint while helping them. I dont wish for anyone to leave my store and not be happy. I feel I did the best I could in this situation.[redacted]
This customer was in the store and I remeber it differentlyI was busy with several other customers on that dayI greet everyone with a "Hello" when they enter my storeThe monther and daugther that have filed this claim were looking for help and I could not give them an "answer" to how much fabric they needed, due to the fact they could not tell me how big they quilt they were making would be: or how many blocks were going to be in the quiltThey wanted me to tell them how much to buy for this project and I didint know how to make the calculations needed for themThey did wait for my helpI was with other customers when they came in, but I could have had all day and not been able to help themYou need to have certain pieces for information to be able to calculate fabric requirements if you are not working with a patternThese ladies wanted to make it out of childrens clothes from her daughters childhoodThat is wonderful! you need to have an idea as to how big and how many blocks and how big each block will beEvery question I asked them was answered with an "I don't know" Yet they expected me to know.They were upset and I apologized several times for not knowing for them.The daughter decided that she would take four yards of two fabrics as she figured that would be enoughI told her four total would be most likely more than enoughShe decided to purchase three of eachI actually tried to prevent her from buying too much!My question for them is....If I treated yu poorly and was rude, why did you stay for a half an hour according to the complaint, and spend over $only to turn me in for such a claim to the Revdex.com? After their departure, I actually had a customer compliment me on my restraint while helping themI dont wish for anyone to leave my store and not be happyI feel I did the best I could in this situation[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I LOVE this quilt shop!! The owner and staff are incredibly friendly and helpful. They greet everyone with a smile - no matter how busy they are.
They'll help you find a fabric you need if they don't have sufficient yardage in stock for your project or are unable to order more (fabric manufacturers often only do one run of a fabric line). If they can't find what you want, they'll offer suggestions for substitutions. When I might be unsure of what fabric(s) I want for a particular project, they'll offer suggestions - and I've always been very happy with their suggestions.
If they don't have a fabric or pattern or notion in stock, they'll order it for you and call when the item(s) arrive.
Class options are excellent - and signing up online couldn't be easier.
Shopping here is a joy and I can't thank them enough for their inspiration and encouragement.
This customer was in the store and I remeber it differently. I was busy with several other customers on that day. I greet everyone with a "Hello" when they enter my store. The monther and daugther that have filed this claim were looking for help and I could not give them an...
"answer" to how much fabric they needed, due to the fact they could not tell me how big they quilt they were making would be: or how many blocks were going to be in the quilt. They wanted me to tell them how much to buy for this project and I didint know how to make the calculations needed for them. They did wait for my help. I was with other customers when they came in, but I could have had all day and not been able to help them. You need to have certain pieces for information to be able to calculate fabric requirements if you are not working with a pattern. These ladies wanted to make it out of childrens clothes from her daughters childhood. That is wonderful! you need to have an idea as to how big and how many blocks and how big each block will be. Every question I asked them was answered with an "I don't know" Yet they expected me to know.They were upset and I apologized several times for not knowing for them.The daughter decided that she would take four yards of two fabrics as she figured that would be enough. I told her four total would be most likely more than enough. She decided to purchase three of each. I actually tried to prevent her from buying too much!My question for them is....If I treated yu poorly and was rude, why did you stay for a half an hour according to the complaint, and spend over $60.00 only to turn me in for such a claim to the Revdex.com? After their departure, I actually had a customer compliment me on my restraint while helping them. I dont wish for anyone to leave my store and not be happy. I feel I did the best I could in this situation.[redacted]