Complaint: ***
I am rejecting this response because:I do not feel that we should have to pay an an additional $1,to have the remainder of the chimney tuck pointed, especially because such a sloppy job was done and we will be paying $for the initial repairsAlso regarding Lindholm statement that "The existing tar in the chimney was from previous roofers." Lindholmm Roofing was the previous roofer that replaced our roof in 2010! I would be happy to attach the invoice from if so desiredWe have used many companies in the past years of our home ownership and we have never had to use the Revdex.com to resolve problems!
Sincerely,
*** ***
We apologize for the delay in repairing the chimneyIt was due to a miss entry in our computer When we discovered it, we did send the guys out right away last week Additionally, *** met with you yesterday in regards to the chimneyOur goal is to perform high quality work and to
exceed expectationsPlease allow us the opportunity to regain your trust in Lindholm Roofing We will forward a proposal to you within the next few days.Thank you for your business,*** Lindholm
Our foreman went out to the property in June, July and yesterday (Aug 23). He made repairs as needed in June and July. In August he dug out old caulk and resealed with new caulk. [redacted] called the customer to see if there were any leaks or further issues and the customer said there was none to...
report. Phil, the project manager, will be stopping out this week to take photos of the area and follow up with the customer to make sure the situation is resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Chuck and Scott went out to the property on 12-21 and did not come to a conclusion. Abraham Lopez is going to the property 12-22 to have another look. The customer spoke with Mike [redacted] on 12-22 and is satisfied with this response.
Tim Lindholm is out of the country. He is aware of this job in its entirety. He will be back the week of December 1st and will respond as soon as he returns.
Dear Mrs. [redacted],I hope that we didn't misunderstand you at last week's meeting at your home. [redacted] said to me that you indicated that you didn't want to pay another $2,ooo or so to tuck point the rest of the chimney. He thought that you were implying that you would pay the extra cost, just that you didn't want to pay full price. On Friday I proposed that we would do work at half price which is far below my cost. In addition I agreed to clean old tar from the chimney (our roofers in 2010 didn't put that tar on the chimney....they installed new metal flashings, which are below and unrelated to the tar. The tar was residual from a prior roofer. Please refer to the photo that I sent you with the last proposal where you can see the tar obviously above the flashings that we installed. )
Shuneka [redacted] called Lindholm Roofing and requested emergency roof service for an active leak during a snow storm on Sunday, 11/22/15, at approximately 6:45AM, She was connected, via our 24 hour answering service to Jennifer [redacted] our Emergency Response Program Director and the message...
relayed was "ASAP Emergency roof leak in kitchen. It's bad." Ms. [redacted] mentioned that previous repairs had been performed by another contractor, [redacted] and they did not perform the work that they had promised. Jennifer explained, the details of our emergency roof leak service to Ms. [redacted]. Ms. [redacted] was informed that Lindholm Roofing was able to dispatch an emergency service crew to her residence on that same day. The crew foreman would first inspect for safety, the safety of people and property, and if he determined it was safe to do so, our crew would inspect the interior leak area as well as the specific roof area. Then, the goal of our emergency response would be to locate the immediate leak area and to make basic repairs using whatever means and materials were available to the crew to make that area watertight, most likely in a temporary manner, if conditions permitted. The limitations that a weather event creates were discussed. It was explained that we are not able to provide any guarantee or leak free guarantee under these types of circumstances due to unknown existing roof conditions and the challenges of working in active snow and low temperatures that limit material adhesion. Our fee for emergency response starts at $750 for a two man service crew and we require payment prior to dispatch in most cases. Ms. [redacted] expressed that she was not in a position to pay the full amount but she was in great need of the service. Special consideration was made and the agreed upon fee for the emergency response with basic repairs was $600. A payment plan was created for Ms. [redacted] on her Visa card, and was as follows: $250 when the crew arrived at the residence on 11/22/15, $175 on 11/27, and $175 on 12/11, to coincide with her payroll check and she agreed to move forward with the service. The emergency roofing crew arrived at approximately 10:15AM on 11/22/15 and the $250 deposit was collect over the phone. The roofing crew inspected the leak area in the kitchen and inspected the roof. They identified defect or wear in the modified bitumen roof above the leak area. Snow was removed from this area, the area dried and modified mastic was applied to repair. This repair, while temporary, will normally last for several months and sometimes as long as a few years depending on the conditions in which they were applied, and the sun exposure on this roof area. The crew verified that the leak had stopped after making the repair. They also noted that there was evidence of seam failure or wear throughout the roof and it appeared to have reached its service design life. Jennifer communicated with Ms. [redacted] that our emergency call was now complete and made her aware that the roof was in need of permanent repairs when weather permitted (not included in this call) and also that she might consider a roof restoration, large scale repairs or even roof replacement once winter ends and the roof can be properly inspected and a quote provided. She mentioned that she would contact her homeowners insurance company as she felt this was storm damage. Jennifer received calls from 2 different insurance adjusters regarding this roof and at Ms. [redacted]'s request, provided them with the information gathered during the service call. The adjusters asked if the damage was storm related and Jennifer told them that she could not be certain if it was related to age and wear or a storm event as Lindholm Roofing had never inspected the roof prior to 11/22/15, and the crew was present only after the leak began. Ms. [redacted] contacted our office on 12/29/15 and informed Jennifer that she had a roof leak and she was upset that she had paid for the previous service call. Jennifer informed her that while another service call would be a separate charge, we would work to dispatch a crew quickly to inspect but that because roofs were now covered in snow, it would be difficult to see the roof surface. We dispatched a service crew on 12/30/15, Ms. [redacted] was not able to be home at the time, so the crew was not able to inspect from the inside. We weren't aware of the location of this roof leak. Our crew went onto the roof, began to shovel and remove snow, it wasn't possible due to the amount of snow. Also, since the roof leak area was unknown, they could not target a specific roof location. Jennifer communicated to Ms. [redacted] that while, as a courtesy we would not invoice her for the man hours spent shoveling, we would not be able to return until the snow had melted or been removed and she was able to be at home to direct the crew to the leak location inside as it was not possible to proceed with the second service call otherwise.Lindholm Roofing provided the service as promised and agreed upon. We made special considerations based on Ms. [redacted]'s need. Unfortunately, this roof is in a failed condition and may have reached its service design life. We are not able to take responsibility for a roof that we did not install and have never serviced or maintained previously, also, weather impacts our work and there is a limit to the amount of workable time in the winter due to both the safety of our crews that are exposed to the elements as well as the ability use the materials necessary that often require dry conditions and temperatures of 40 degrees or higher.Because we provided the services as promised, we do not feel a refund would be appropriate.
Complaint: [redacted]
I am rejecting this response because: I never mentioned that [redacted] company had performed service on this leak. I hired [redacted] for a different leak that had nothing to do with the leak Lindholm Roofing was hired to fix. Because Lindhom Roofing never came back to permanently fix the leak, I hired Chase Roofing who did a wonderful job and gave me a warranty in writing. I will be leaving reviews on my experience. It seems I paid $600 to Lindholm Roofing for absolutely nothing. Very bad business.
Sincerely,
Shuneka [redacted]
Complaint: ***
I am rejecting this response because:I do not feel that we should have to pay an an additional $1,to have the remainder of the chimney tuck pointed, especially because such a sloppy job was done and we will be paying $for the initial repairsAlso regarding Lindholm statement that "The existing tar in the chimney was from previous roofers." Lindholmm Roofing was the previous roofer that replaced our roof in 2010! I would be happy to attach the invoice from if so desiredWe have used many companies in the past years of our home ownership and we have never had to use the Revdex.com to resolve problems!
Sincerely,
*** ***
We apologize for the delay in repairing the chimneyIt was due to a miss entry in our computer When we discovered it, we did send the guys out right away last week Additionally, *** met with you yesterday in regards to the chimneyOur goal is to perform high quality work and to
exceed expectationsPlease allow us the opportunity to regain your trust in Lindholm Roofing We will forward a proposal to you within the next few days.Thank you for your business,*** Lindholm
Our foreman went out to the property in June, July and yesterday (Aug 23). He made repairs as needed in June and July. In August he dug out old caulk and resealed with new caulk. [redacted] called the customer to see if there were any leaks or further issues and the customer said there was none to...
report. Phil, the project manager, will be stopping out this week to take photos of the area and follow up with the customer to make sure the situation is resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Chuck and Scott went out to the property on 12-21 and did not come to a conclusion. Abraham Lopez is going to the property 12-22 to have another look. The customer spoke with Mike [redacted] on 12-22 and is satisfied with this response.
Tim Lindholm is out of the country. He is aware of this job in its entirety. He will be back the week of December 1st and will respond as soon as he returns.
Dear Mrs. [redacted],I hope that we didn't misunderstand you at last week's meeting at your home. [redacted] said to me that you indicated that you didn't want to pay another $2,ooo or so to tuck point the rest of the chimney. He thought that you were implying that you would pay the extra cost, just that you didn't want to pay full price. On Friday I proposed that we would do work at half price which is far below my cost. In addition I agreed to clean old tar from the chimney (our roofers in 2010 didn't put that tar on the chimney....they installed new metal flashings, which are below and unrelated to the tar. The tar was residual from a prior roofer. Please refer to the photo that I sent you with the last proposal where you can see the tar obviously above the flashings that we installed. )
Lindholm Roofing contacted the customer and is going out to the property today.
Shuneka [redacted] called Lindholm Roofing and requested emergency roof service for an active leak during a snow storm on Sunday, 11/22/15, at approximately 6:45AM, She was connected, via our 24 hour answering service to Jennifer [redacted] our Emergency Response Program Director and the message...
relayed was "ASAP Emergency roof leak in kitchen. It's bad." Ms. [redacted] mentioned that previous repairs had been performed by another contractor, [redacted] and they did not perform the work that they had promised. Jennifer explained, the details of our emergency roof leak service to Ms. [redacted]. Ms. [redacted] was informed that Lindholm Roofing was able to dispatch an emergency service crew to her residence on that same day. The crew foreman would first inspect for safety, the safety of people and property, and if he determined it was safe to do so, our crew would inspect the interior leak area as well as the specific roof area. Then, the goal of our emergency response would be to locate the immediate leak area and to make basic repairs using whatever means and materials were available to the crew to make that area watertight, most likely in a temporary manner, if conditions permitted. The limitations that a weather event creates were discussed. It was explained that we are not able to provide any guarantee or leak free guarantee under these types of circumstances due to unknown existing roof conditions and the challenges of working in active snow and low temperatures that limit material adhesion. Our fee for emergency response starts at $750 for a two man service crew and we require payment prior to dispatch in most cases. Ms. [redacted] expressed that she was not in a position to pay the full amount but she was in great need of the service. Special consideration was made and the agreed upon fee for the emergency response with basic repairs was $600. A payment plan was created for Ms. [redacted] on her Visa card, and was as follows: $250 when the crew arrived at the residence on 11/22/15, $175 on 11/27, and $175 on 12/11, to coincide with her payroll check and she agreed to move forward with the service. The emergency roofing crew arrived at approximately 10:15AM on 11/22/15 and the $250 deposit was collect over the phone. The roofing crew inspected the leak area in the kitchen and inspected the roof. They identified defect or wear in the modified bitumen roof above the leak area. Snow was removed from this area, the area dried and modified mastic was applied to repair. This repair, while temporary, will normally last for several months and sometimes as long as a few years depending on the conditions in which they were applied, and the sun exposure on this roof area. The crew verified that the leak had stopped after making the repair. They also noted that there was evidence of seam failure or wear throughout the roof and it appeared to have reached its service design life. Jennifer communicated with Ms. [redacted] that our emergency call was now complete and made her aware that the roof was in need of permanent repairs when weather permitted (not included in this call) and also that she might consider a roof restoration, large scale repairs or even roof replacement once winter ends and the roof can be properly inspected and a quote provided. She mentioned that she would contact her homeowners insurance company as she felt this was storm damage. Jennifer received calls from 2 different insurance adjusters regarding this roof and at Ms. [redacted]'s request, provided them with the information gathered during the service call. The adjusters asked if the damage was storm related and Jennifer told them that she could not be certain if it was related to age and wear or a storm event as Lindholm Roofing had never inspected the roof prior to 11/22/15, and the crew was present only after the leak began. Ms. [redacted] contacted our office on 12/29/15 and informed Jennifer that she had a roof leak and she was upset that she had paid for the previous service call. Jennifer informed her that while another service call would be a separate charge, we would work to dispatch a crew quickly to inspect but that because roofs were now covered in snow, it would be difficult to see the roof surface. We dispatched a service crew on 12/30/15, Ms. [redacted] was not able to be home at the time, so the crew was not able to inspect from the inside. We weren't aware of the location of this roof leak. Our crew went onto the roof, began to shovel and remove snow, it wasn't possible due to the amount of snow. Also, since the roof leak area was unknown, they could not target a specific roof location. Jennifer communicated to Ms. [redacted] that while, as a courtesy we would not invoice her for the man hours spent shoveling, we would not be able to return until the snow had melted or been removed and she was able to be at home to direct the crew to the leak location inside as it was not possible to proceed with the second service call otherwise.Lindholm Roofing provided the service as promised and agreed upon. We made special considerations based on Ms. [redacted]'s need. Unfortunately, this roof is in a failed condition and may have reached its service design life. We are not able to take responsibility for a roof that we did not install and have never serviced or maintained previously, also, weather impacts our work and there is a limit to the amount of workable time in the winter due to both the safety of our crews that are exposed to the elements as well as the ability use the materials necessary that often require dry conditions and temperatures of 40 degrees or higher.Because we provided the services as promised, we do not feel a refund would be appropriate.
Complaint: [redacted]
I am rejecting this response because: I never mentioned that [redacted] company had performed service on this leak. I hired [redacted] for a different leak that had nothing to do with the leak Lindholm Roofing was hired to fix. Because Lindhom Roofing never came back to permanently fix the leak, I hired Chase Roofing who did a wonderful job and gave me a warranty in writing. I will be leaving reviews on my experience. It seems I paid $600 to Lindholm Roofing for absolutely nothing. Very bad business.
Sincerely,
Shuneka [redacted]