Matheson Tri-Gas

Our foreman went out to the property in June, July and yesterday (Aug 23)He made repairs as needed in June and JulyIn August he dug out old caulk and resealed with new caulk [redacted] called the customer to see if there were any leaks or further issues and the customer said there was none to reportPhil, the project manager, will be stopping out this week to take photos of the area and follow up with the customer to make sure the situation is resolved

Horrible customer serviceAlways have tendency to cheat people/customer by over charging

Tim Lindholm is out of the countryHe is aware of this job in its entiretyHe will be back the week of December 1st and will respond as soon as he returns

I am rejecting this response because: I never ordered the tank, that was the previous owner of the houseIf you had explained to me your policy concerning tank pick up, I would not have ordered fuel from youI didn't benefit from the percent of gas and tank set up so the percent refund of is a far cry from the that I feel you owe me after the tank pick up chargeAt least you told me of the pick up charge when I called you to come and get the tank but nothing was said of the pump out feeIf you leave 20% in the tank, that means you charged me to pump out 2% of the gasI am not satisfied with your response and will file further complaints with the appropriate agency's

Chuck and Scott went out to the property on 12-and did not come to a conclusionAbraham Lopez is going to the property 12-to have another lookThe customer spoke with Mike [redacted] on 12-and is satisfied with this response

Shuneka [redacted] called Lindholm Roofing and requested emergency roof service for an active leak during a snow storm on Sunday, 11/22/15, at approximately 6:45AM, She was connected, via our hour answering service to Jennifer [redacted] our Emergency Response Program Director and the message relayed was "ASAP Emergency roof leak in kitchenIt's bad." Ms [redacted] mentioned that previous repairs had been performed by another contractor, [redacted] and they did not perform the work that they had promisedJennifer explained, the details of our emergency roof leak service to Ms [redacted] Ms [redacted] was informed that Lindholm Roofing was able to dispatch an emergency service crew to her residence on that same dayThe crew foreman would first inspect for safety, the safety of people and property, and if he determined it was safe to do so, our crew would inspect the interior leak area as well as the specific roof areaThen, the goal of our emergency response would be to locate the immediate leak area and to make basic repairs using whatever means and materials were available to the crew to make that area watertight, most likely in a temporary manner, if conditions permitted The limitations that a weather event creates were discussedIt was explained that we are not able to provide any guarantee or leak free guarantee under these types of circumstances due to unknown existing roof conditions and the challenges of working in active snow and low temperatures that limit material adhesion Our fee for emergency response starts at $for a two man service crew and we require payment prior to dispatch in most cases Ms [redacted] expressed that she was not in a position to pay the full amount but she was in great need of the serviceSpecial consideration was made and the agreed upon fee for the emergency response with basic repairs was $ A payment plan was created for Ms [redacted] on her Visa card, and was as follows: $when the crew arrived at the residence on 11/22/15, $on 11/27, and $on 12/11, to coincide with her payroll check and she agreed to move forward with the service The emergency roofing crew arrived at approximately 10:15AM on 11/22/and the $deposit was collect over the phone The roofing crew inspected the leak area in the kitchen and inspected the roof They identified defect or wear in the modified bitumen roof above the leak areaSnow was removed from this area, the area dried and modified mastic was applied to repairThis repair, while temporary, will normally last for several months and sometimes as long as a few years depending on the conditions in which they were applied, and the sun exposure on this roof area The crew verified that the leak had stopped after making the repair They also noted that there was evidence of seam failure or wear throughout the roof and it appeared to have reached its service design life Jennifer communicated with Ms [redacted] that our emergency call was now complete and made her aware that the roof was in need of permanent repairs when weather permitted (not included in this call) and also that she might consider a roof restoration, large scale repairs or even roof replacement once winter ends and the roof can be properly inspected and a quote provided She mentioned that she would contact her homeowners insurance company as she felt this was storm damage Jennifer received calls from different insurance adjusters regarding this roof and at Ms [redacted] 's request, provided them with the information gathered during the service call The adjusters asked if the damage was storm related and Jennifer told them that she could not be certain if it was related to age and wear or a storm event as Lindholm Roofing had never inspected the roof prior to 11/22/15, and the crew was present only after the leak began Ms [redacted] contacted our office on 12/29/and informed Jennifer that she had a roof leak and she was upset that she had paid for the previous service call Jennifer informed her that while another service call would be a separate charge, we would work to dispatch a crew quickly to inspect but that because roofs were now covered in snow, it would be difficult to see the roof surface We dispatched a service crew on 12/30/15, Ms [redacted] was not able to be home at the time, so the crew was not able to inspect from the insideWe weren't aware of the location of this roof leak Our crew went onto the roof, began to shovel and remove snow, it wasn't possible due to the amount of snow Also, since the roof leak area was unknown, they could not target a specific roof location Jennifer communicated to Ms [redacted] that while, as a courtesy we would not invoice her for the man hours spent shoveling, we would not be able to return until the snow had melted or been removed and she was able to be at home to direct the crew to the leak location inside as it was not possible to proceed with the second service call otherwise.Lindholm Roofing provided the service as promised and agreed upon We made special considerations based on Ms [redacted] 's needUnfortunately, this roof is in a failed condition and may have reached its service design lifeWe are not able to take responsibility for a roof that we did not install and have never serviced or maintained previously, also, weather impacts our work and there is a limit to the amount of workable time in the winter due to both the safety of our crews that are exposed to the elements as well as the ability use the materials necessary that often require dry conditions and temperatures of degrees or higher.Because we provided the services as promised, we do not feel a refund would be appropriate

have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Complaint: [redacted] I am rejecting this response because: I never mentioned that [redacted] company had performed service on this leakI hired [redacted] for a different leak that had nothing to do with the leak Lindholm Roofing was hired to fixBecause Lindhom Roofing never came back to permanently fix the leak, I hired Chase Roofing who did a wonderful job and gave me a warranty in writingI will be leaving reviews on my experienceIt seems I paid $to Lindholm Roofing for absolutely nothingVery bad business Sincerely, Shuneka [redacted]

We appreciate your concern, and wish to respond to this issue.Since, as you stated, the minimum delivery was gallons, your request of refund would reduce that amount significantlyThis in and of itself negates any credit for the propane, since that would reduce the sale to under the minimum amountAlso, at the time of sale, there was no agreement in place for any refunds, since again that would have taken it under the minimum delivery amountFurthermore, you used up almost all of the propane we delivered, since there was 20% in the tank before the delivery, and 22% when we picked it up2% x = gallons of the propane you purchasedThe reason behind the minimum delivery amount is because of the time and cost involved in setting up the account, making the delivery, then ultimately picking up the tank and pumping out the propaneWith that being said, in the spirit of compromise I propose we issue a credit of $to more than cover those gallons in fullSincerely, ***

This customer started doing business with our organization on September 16, 2006. During our time engaged in doing business together, our company rented cylinder gases to this customer. 
As of the early part of 2014, the customer had an outstanding cylinder rental bill owed to our...

company in the amount of $1067.74.
On April 22, 2014, our Company had an outside sales representative go to the customer's site to complete a cylinder audit to find out if there were any of our companies rented assets (cylinders). We still had 3 cylinders outstanding after the audit took place. To recover our cost of the lost asset (cylinder) we would invoice for each cylinder that is missing. We chose not to charge the customer for loss of use, cost $365 per cylinder; $1095 total would have been invoiced to the customer in order to further cylinder rental charges. Our company returned the 3 missing cylinders to the customer's account electronically on April 24, 2014 so rental billing would stop even though the assets were still unaccounted for.
Our representative had discussed with the owner the possibility of splitting the rental bill half way as the intention was to clean up any past due owed rent and doing so in a manner that would be fair to both parties. Additionally, in a good faith offering, on April 28, 2014, our company did issue a credit in the amount of $533.87. The customer informed our representative over the phone that he had come up with missing cylinders. Our representative said that we would have to inspect the cylinders for return as to make sure of right size before we could have them returned; we also inspect them for safety reasons. But still would not satisfy the "reduced" past due rental owed to our company of $533.87. The owner seemed upset and we never heard back until this complaint was filed.
As of the date of this complaint, our company has not received any of the 3 missing cylinders. We have no documentation of these being returned to any of our locations nor do we have a driver pick up receipt. If our company has missed something and the customer does show proof of these cylinders being returned, we would be very interested in seeing this. Nothing further can be corrected as we never billed the customer loss of use for these cylinders; we removed them electronically from the customer's account.
Our Company wrote off a total of $1,628.87, asking for a reduced rental rate of $533.87 is paid.
We would be delighted to reverse the collection action if the company would please pay the reduced rental rate.
Sincerely, Matheson Tri-Gas

Horrible customer service. Always have tendency to cheat people/customer by over charging.

Review: This company was supplying industrial gases to our winery and lost or mis-recorded some gas cylinders. We sought to work out their discrepancy from 2010 on, working with more than 4 account representatives, each of whom made a visit to our facility to determine that we did not have the gas cylinders in question. Each call we made to a company manager to resolve was ignored. Matheson continued to invoice us for items we don't have. They claimed to do 'audits' of their records but never showed us any evidence of that effort. Ultimately, a new rep (phone ###-###-####) was introduced to the situation. He told us that if we found the cylinders and considered placing future orders with Matheson, the situation would be resolved. We had people and contacts find 3 'orphan' Matheson cylinders - not the ones that we were purported to have - and returned them to Matheson. The company then placed us in collections after we helped them recover their missing property.So, in summary, we have been billed for Years for items we don't have, received no effort or support from management to clear up the situation, went out of our way to help Matheson recover some of their missing inventory, had a mutually-agreed upon intent to try to work with them for future business and they sent us to collections. I suggest that potential customers checking Revdex.com for references on this company be well warned about their unethical and damaging business practices. [redacted]Desired Settlement: Want the collection processes stopped immediately.

Business

Response:

This customer started doing business with our organization on September 16, 2006. During our time engaged in doing business together, our company rented cylinder gases to this customer.

As of the early part of 2014, the customer had an outstanding cylinder rental bill owed to our company in the amount of $1067.74.

On April 22, 2014, our Company had an outside sales representative go to the customer's site to complete a cylinder audit to find out if there were any of our companies rented assets (cylinders). We still had 3 cylinders outstanding after the audit took place. To recover our cost of the lost asset (cylinder) we would invoice for each cylinder that is missing. We chose not to charge the customer for loss of use, cost $365 per cylinder; $1095 total would have been invoiced to the customer in order to further cylinder rental charges. Our company returned the 3 missing cylinders to the customer's account electronically on April 24, 2014 so rental billing would stop even though the assets were still unaccounted for.

Our representative had discussed with the owner the possibility of splitting the rental bill half way as the intention was to clean up any past due owed rent and doing so in a manner that would be fair to both parties. Additionally, in a good faith offering, on April 28, 2014, our company did issue a credit in the amount of $533.87. The customer informed our representative over the phone that he had come up with missing cylinders. Our representative said that we would have to inspect the cylinders for return as to make sure of right size before we could have them returned; we also inspect them for safety reasons. But still would not satisfy the "reduced" past due rental owed to our company of $533.87. The owner seemed upset and we never heard back until this complaint was filed.

As of the date of this complaint, our company has not received any of the 3 missing cylinders. We have no documentation of these being returned to any of our locations nor do we have a driver pick up receipt. If our company has missed something and the customer does show proof of these cylinders being returned, we would be very interested in seeing this. Nothing further can be corrected as we never billed the customer loss of use for these cylinders; we removed them electronically from the customer's account.

Our Company wrote off a total of $1,628.87, asking for a reduced rental rate of $533.87 is paid.

We would be delighted to reverse the collection action if the company would please pay the reduced rental rate.

Sincerely, Matheson Tri-Gas