Mathews Gallery

Initial Business Response / [redacted] (1000, 5, 2017/06/20) */ regarding case # [redacted] customer came to have transmission looked at for possible slipping and coolant leak around motor As per work order Technician wrote " Checked vehicle for slipping, didn't feel any slipping today .Checked in shop .The transmission fluid is a little dark signs of overheating .There were no codes , a slipping transmission will set a gear ratio error code , with a check engine light Checked the Clutch Volumes , they are all in spec this indicates that the clutches are not wornThe PCM software is up to date NO applicable bulletinsRECOMMED A TRANSMISSION SERVICE we charged a $ [redacted] +hst to do those tests the fact we had no warranty repair, and tech time has been used we need to charge for the time Second concern coolant leak around motor as per tech notes " Checked and found that there was coolant running down the front of the engine pressure tested the system found that both the upper and lower Rad hoses were leaking ORDERED HOSES." this is repair is covered under warranty and has no charge to customer if the customer is looking for a refund on the service contract they should contact [redacted] customer service and selling dealerCity Chrysler will continue to cover under [redacted] warranty parts and labor, repairs that are consider warrantable under [redacted] guidelines

Initial Business Response /* (1000, 5, 2017/06/20) */
regarding case # [redacted]
customer came to have transmission looked at for possible slipping and coolant leak around motor.
As per work order Technician wrote " Checked vehicle for slipping, didn't feel any slipping today .Checked in shop .The...

transmission fluid is a little dark signs of overheating .There were no codes , a slipping transmission will set a gear ratio error code , with a check engine light . Checked the Clutch Volumes , they are all in spec . this indicates that the clutches are not worn. The PCM software is up to date NO applicable bulletins. RECOMMED A TRANSMISSION SERVICE.
we charged a $[redacted] +hst to do those tests the fact we had no warranty repair, and tech time has been used we need to charge for the time.
Second concern coolant leak around motor
as per tech notes " Checked and found that there was coolant running down the front of the engine . pressure tested the system found that both the upper and lower Rad hoses were leaking . ORDERED HOSES."
this is repair is covered under warranty and has no charge to customer.
if the customer is looking for a refund on the service contract they should contact [redacted] customer service and selling dealer. City Chrysler will continue to cover under [redacted] warranty parts and labor, repairs that are consider warrantable under [redacted] guidelines