On 12/21/2016, the customer applied for credit on our website and was subsequently contacted by her salespersonAt that point Ms [redacted] had made an appointment to visit our store to take a look at the vehicles she was interested inShe visited our location on 12/30/and had some very specific requests regarding a potential monthly payment, and the amount of down payment available towards her purchaseIt was fully disclosed that we provide a service for individuals who may not be able to secure traditional financing, the value of the services we offer, and in turn, is reflected in the price of the vehicleAfter her salesperson was able to secure an approval for Ms***, she was then shown a list of vehicles in which would meet her payment requestSHE then CHOSE the vehicle she ultimately ended up purchasing after a test drive, vehicle history report which disclosed the salvage history, and full disclosure of terms and conditions by her sales person, and account representative with the respected finance companyShe signed off on the salvage disclosure, as well as all the necessary forms to finalize the purchase.Ms [redacted] returned to the store on 1/3/with acquaintances and attempted to return the vehicleIt was explained to her and her party that the vehicle is non-returnable per Minnesota Law, and that there were in fact, no managerial staff in the officeIt was at that time, that the staff was met accusations, threats, and disregard for the other customers in the office
Customer originally called on 4/to report that a tire had fallen offAs our shop is not open on Saturdays she was advised to call back Monday 4/She contacted our service center on 4/and was immediately very rude to the customer service managerOur facility had the used parts on hand to
repair the vehicle ASAP, but customer refusedShe was told by an outside shop that the vehicle needed over $in repairsOn 5/she called and gave the go ahead to have the vehicle repaired with the used parts that had been recommended, and she gave the blessing to go aheadShe was told at that time that she would need $up front and then a payment plan put in place for the remaining balanceWe appreciate Ms***'s repeat business, however we are still a business and we do not repair vehicles for "free." A majority of repair facilities do not even offer payment plans to keep their customers driving; ours doesWe will honor the original agreement Ms*** agreed to, nothing more, nothing less
I am rejecting this response because:Never once did they make an offer of a trade out, that is a lieI attempted twice to do a trade out and was flatly refused without another $out of pocket to tradeI posted my purchase information online on different websites,and it is not libel, it is truth and factI have filed a criminal action with the MN State Highway Patrol officeI will continue to post all information online as to the sorry state of ethics with this companyI will also be holding a protest with others who have contacted me on public right of way outside the drive of Mathison Motors in weeks for all to seeThey can continue the lies they have stated as everyone who reads these will see it is always the same response to all complaintsThey lieI have provided all prior salvage information to them and it is alo posted on my Mathison Motors Facts facebook page for all to see the truthThey can keep keep any offer made as I have salvaged the title of this vehicle to the state DMV
Initial Business Response /* (1000, 11, 2015/11/06) */
There have been several occasions where the complainant has made demands that are simply not warrantedHe has purchased two used cars from us within the past year and continually shows up claiming there are all "kinds of issues" with the
vehiclesUpon inspection, this has rarely been the caseOur service center has done more than $2,in goodwill repairs to their vehicles within the last year and made dozens, no exaggeration, of appointments that the customer has not shown up forWe feel that the customer is simply prolonging an initial complaint in order to piggyback othersThe customer has agreed to every service bill he has been presented with and payment arrangements have been madeThere are certain things that our warranty covers and certain things it does notA majority of the complaints are for items that the warranty does not cover, and the customer was made aware of that several timesWe will not be making any concessions to the accuser regarding this matterWe will also not be reimbursing for any after-market modifications made to either vehicle
Initial Consumer Rebuttal /* (3000, 13, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that mathison should have to refund our done payment plus 50% of all payments made this has nothing to do with our payment status although we feel that they do not desevere the money we paidWe feel that the real issue here is that they do have a motor and transmission warrant and the clause that states that is has to be completely non functional is not disclosed in the warranty papers so there they should have honored the warranty for the faulty engine on the avalanche and the faulty transmission on the dodge ramWe also feel that since the tranfer was cracked when we bought it and they tried to blame us for it we had knowledge of a leak but no idea where the leak originated from until after service appointments they found the source of the leak and tried blaming us saying we had a someone else work on it which was not trueThe reason we surrendered the vehicles was not due to our financial status but because of the warranty issues and customer serviceWe agree that method in should have to pay restitution for payments made-down payment and any payment made on the transfer case replacement.also we paid to replace a alternator that I was used and it only lasted month and we should entitled to a refund for that as well
Initial Business Response /* (1000, 6, 2016/02/15) */
The customer was in the store numerous times regarding the same vehicle and wanted to make offers on itWe explained to her the sticker price of the vehicle was $Within two weeks, the customer came back and claimed the #was missing from
the sticker price and that we are required to sell it to herWe politely declined her numerous claims and offersWe abruptly replaced it, yet it disappeared againThe wind does peel them off, and with the cold weather this could be the caseWe offered the customer other $options, but she declinedShe had also been sending the original salesman threatening messages via text messages regarding the $vehicle in questionWe have replaced them with rear-view mirror tags to prevent any confusion and/or tampering
Customer purchased the vehicle from us on 3/26/2015. At that time we processed a thorough title check through the State of Minnesota, as we do with all of our vehicles. There was, and is, no record of salvage attached to this vehicle. Mr. [redacted] has called our dealership numerous times, made...
numerous threats of legal action, threatened employees, and egregious threats of slander and libel. We offered to assist him on 4 different occasions with a vehicle trade-out, to which he continually declined. Regarding the claim that he was "laughed at," Mr [redacted] spoke with me personally and had made a comment regarding the State of Minnesota's title process and the length of time it had taken to receive his title, nothing more, nothing less. We will not be making concessions of any kind, however the trade-out that was originally offered will still hold should he decide to go that route.
I am rejecting this response because:The car is only worth 400.00 at the most. I was charged nearly 5,000.00 plus the finance charge. Once again, they clearly took advantage of someone. There is usually a period of 3 business days to return a car.
On 12/21/2016, the customer applied for credit on our website and was subsequently contacted by her salesperson. At that point Ms. [redacted] had made an appointment to visit our store to take a look at the vehicles she was interested in. She visited our location on 12/30/2016 and had some very specific...
requests regarding a potential monthly payment, and the amount of down payment available towards her purchase. It was fully disclosed that we provide a service for individuals who may not be able to secure traditional financing, the value of the services we offer, and in turn, is reflected in the price of the vehicle. After her salesperson was able to secure an approval for Ms. [redacted], she was then shown a list of vehicles in which would meet her payment request. SHE then CHOSE the vehicle she ultimately ended up purchasing after a test drive, vehicle history report which disclosed the salvage history, and full disclosure of terms and conditions by her sales person, and account representative with the respected finance company. She signed off on the salvage disclosure, as well as all the necessary forms to finalize the purchase.Ms. [redacted] returned to the store on 1/3/2017 with 2 acquaintances and attempted to return the vehicle. It was explained to her and her party that the vehicle is non-returnable per Minnesota Law, and that there were in fact, no managerial staff in the office. It was at that time, that the staff was met accusations, threats, and disregard for the other customers in the office.
On 12/21/2016, the customer applied for credit on our website and was subsequently contacted by her salespersonAt that point Ms [redacted] had made an appointment to visit our store to take a look at the vehicles she was interested inShe visited our location on 12/30/and had some very specific requests regarding a potential monthly payment, and the amount of down payment available towards her purchaseIt was fully disclosed that we provide a service for individuals who may not be able to secure traditional financing, the value of the services we offer, and in turn, is reflected in the price of the vehicleAfter her salesperson was able to secure an approval for Ms***, she was then shown a list of vehicles in which would meet her payment requestSHE then CHOSE the vehicle she ultimately ended up purchasing after a test drive, vehicle history report which disclosed the salvage history, and full disclosure of terms and conditions by her sales person, and account representative with the respected finance companyShe signed off on the salvage disclosure, as well as all the necessary forms to finalize the purchase.Ms [redacted] returned to the store on 1/3/with acquaintances and attempted to return the vehicleIt was explained to her and her party that the vehicle is non-returnable per Minnesota Law, and that there were in fact, no managerial staff in the officeIt was at that time, that the staff was met accusations, threats, and disregard for the other customers in the office
Customer originally called on 4/to report that a tire had fallen offAs our shop is not open on Saturdays she was advised to call back Monday 4/She contacted our service center on 4/and was immediately very rude to the customer service managerOur facility had the used parts on hand to
repair the vehicle ASAP, but customer refusedShe was told by an outside shop that the vehicle needed over $in repairsOn 5/she called and gave the go ahead to have the vehicle repaired with the used parts that had been recommended, and she gave the blessing to go aheadShe was told at that time that she would need $up front and then a payment plan put in place for the remaining balanceWe appreciate Ms***'s repeat business, however we are still a business and we do not repair vehicles for "free." A majority of repair facilities do not even offer payment plans to keep their customers driving; ours doesWe will honor the original agreement Ms*** agreed to, nothing more, nothing less
I am rejecting this response because:Never once did they make an offer of a trade out, that is a lieI attempted twice to do a trade out and was flatly refused without another $out of pocket to tradeI posted my purchase information online on different websites,and it is not libel, it is truth and factI have filed a criminal action with the MN State Highway Patrol officeI will continue to post all information online as to the sorry state of ethics with this companyI will also be holding a protest with others who have contacted me on public right of way outside the drive of Mathison Motors in weeks for all to seeThey can continue the lies they have stated as everyone who reads these will see it is always the same response to all complaintsThey lieI have provided all prior salvage information to them and it is alo posted on my Mathison Motors Facts facebook page for all to see the truthThey can keep keep any offer made as I have salvaged the title of this vehicle to the state DMV
Initial Business Response /* (1000, 11, 2015/11/06) */
There have been several occasions where the complainant has made demands that are simply not warrantedHe has purchased two used cars from us within the past year and continually shows up claiming there are all "kinds of issues" with the
vehiclesUpon inspection, this has rarely been the caseOur service center has done more than $2,in goodwill repairs to their vehicles within the last year and made dozens, no exaggeration, of appointments that the customer has not shown up forWe feel that the customer is simply prolonging an initial complaint in order to piggyback othersThe customer has agreed to every service bill he has been presented with and payment arrangements have been madeThere are certain things that our warranty covers and certain things it does notA majority of the complaints are for items that the warranty does not cover, and the customer was made aware of that several timesWe will not be making any concessions to the accuser regarding this matterWe will also not be reimbursing for any after-market modifications made to either vehicle
Initial Consumer Rebuttal /* (3000, 13, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that mathison should have to refund our done payment plus 50% of all payments made this has nothing to do with our payment status although we feel that they do not desevere the money we paidWe feel that the real issue here is that they do have a motor and transmission warrant and the clause that states that is has to be completely non functional is not disclosed in the warranty papers so there they should have honored the warranty for the faulty engine on the avalanche and the faulty transmission on the dodge ramWe also feel that since the tranfer was cracked when we bought it and they tried to blame us for it we had knowledge of a leak but no idea where the leak originated from until after service appointments they found the source of the leak and tried blaming us saying we had a someone else work on it which was not trueThe reason we surrendered the vehicles was not due to our financial status but because of the warranty issues and customer serviceWe agree that method in should have to pay restitution for payments made-down payment and any payment made on the transfer case replacement.also we paid to replace a alternator that I was used and it only lasted month and we should entitled to a refund for that as well
Initial Business Response /* (1000, 6, 2016/02/15) */
The customer was in the store numerous times regarding the same vehicle and wanted to make offers on itWe explained to her the sticker price of the vehicle was $Within two weeks, the customer came back and claimed the #was missing from
the sticker price and that we are required to sell it to herWe politely declined her numerous claims and offersWe abruptly replaced it, yet it disappeared againThe wind does peel them off, and with the cold weather this could be the caseWe offered the customer other $options, but she declinedShe had also been sending the original salesman threatening messages via text messages regarding the $vehicle in questionWe have replaced them with rear-view mirror tags to prevent any confusion and/or tampering
Customer purchased the vehicle from us on 3/26/2015. At that time we processed a thorough title check through the State of Minnesota, as we do with all of our vehicles. There was, and is, no record of salvage attached to this vehicle. Mr. [redacted] has called our dealership numerous times, made...
numerous threats of legal action, threatened employees, and egregious threats of slander and libel. We offered to assist him on 4 different occasions with a vehicle trade-out, to which he continually declined. Regarding the claim that he was "laughed at," Mr [redacted] spoke with me personally and had made a comment regarding the State of Minnesota's title process and the length of time it had taken to receive his title, nothing more, nothing less. We will not be making concessions of any kind, however the trade-out that was originally offered will still hold should he decide to go that route.
I am rejecting this response because:The car is only worth 400.00 at the most. I was charged nearly 5,000.00 plus the finance charge. Once again, they clearly took advantage of someone. There is usually a period of 3 business days to return a car.
On 12/21/2016, the customer applied for credit on our website and was subsequently contacted by her salesperson. At that point Ms. [redacted] had made an appointment to visit our store to take a look at the vehicles she was interested in. She visited our location on 12/30/2016 and had some very specific...
requests regarding a potential monthly payment, and the amount of down payment available towards her purchase. It was fully disclosed that we provide a service for individuals who may not be able to secure traditional financing, the value of the services we offer, and in turn, is reflected in the price of the vehicle. After her salesperson was able to secure an approval for Ms. [redacted], she was then shown a list of vehicles in which would meet her payment request. SHE then CHOSE the vehicle she ultimately ended up purchasing after a test drive, vehicle history report which disclosed the salvage history, and full disclosure of terms and conditions by her sales person, and account representative with the respected finance company. She signed off on the salvage disclosure, as well as all the necessary forms to finalize the purchase.Ms. [redacted] returned to the store on 1/3/2017 with 2 acquaintances and attempted to return the vehicle. It was explained to her and her party that the vehicle is non-returnable per Minnesota Law, and that there were in fact, no managerial staff in the office. It was at that time, that the staff was met accusations, threats, and disregard for the other customers in the office.