MathTutorDvd.com

Sent: Wednesday, March 01, 5:PM Subject: Revdex.com Complaint ID [redacted] Thank you for bringing this to our attention This customer seems to have filed this complaint back on 12/9/The issue regarding the return of her merchandise for a refund was actually resolved shortly thereafter She was given a full refund (minus what she had paid for overnight shipping) for her return on 12/15/upon our receipt of the returned items (see below)We were under the impression that she was satisfied with that resolutionTrans ID Invoice Number Trans Status Submit Date Customer Card Payment Method Payment Amount Settlement Date Settlement Amount [redacted] Refund 15-Dec-08:49: [redacted] XXXXXXXX USD (234.51) 15-Dec-16:20:USD (234.51) [redacted] Settled Successfully 06-Dec-21:31: [redacted] XXXXXXXX USD 07-Dec-16:19:USD I did speak with the customer again yesterday after receiving your report and confirmed that the issue was handled to her satisfactionIn fact, she may be contacting you to tell you as muchThe other issue she brought up was substandard customer service from one of our operatorsWe use a third-party answering service (so that we can assist customers 24/- something our small company would otherwise not have the scale to do), and this seems to be an isolated issue with an inexperienced operatorMsHolliday admitted to us that she received outstanding service from a different operator on a subsequent call I hope this information is useful to youPlease feel free to contact me directly if you have further questions - Paul E***, General Manager MathTutorDVD.com

Sent: Wednesday, March 01, 2017 5:59 PM Subject: Revdex.com Complaint ID [redacted] Thank you for bringing this to our attention.  This customer seems to have filed this complaint back on 12/9/16. The issue regarding the return of her merchandise for a refund was actually resolved shortly thereafter....

She was given a full refund (minus what she had paid for overnight shipping) for her return on 12/15/16 upon our receipt of the returned items (see below). We were under the impression that she was satisfied with that resolution. Trans ID Invoice Number Trans Status Submit Date Customer Card Payment Method Payment Amount Settlement Date Settlement Amount [redacted]
  Refund 15-Dec-2016 08:49:30 [redacted] XXXXXXXX USD (234.51) 15-Dec-2016 16:20:39 USD (234.51) [redacted]
  Settled Successfully 06-Dec-2016 21:31:38 [redacted] XXXXXXXX USD 274.50 07-Dec-2016 16:19:04 USD 274.50 I did speak with the customer again yesterday after receiving your report and confirmed that the issue was handled to her satisfaction. In fact, she may be contacting you to tell you as much. The other issue she brought up was substandard customer service from one of our operators. We use a third-party answering service (so that we can assist customers 24/7 - something our small company would otherwise not have the scale to do), and this seems to be an isolated issue with an inexperienced operator. Ms. Holliday admitted to us that she received outstanding service from a different operator on a subsequent call.  I hope this information is useful to you. Please feel free to contact me directly if you have further questions.  - Paul E[redacted], General Manager MathTutorDVD.com