Matias Landscape & Tree Care

From: Paul M [redacted] [mailto:[email protected]] Sent: Tuesday, September 13, 1:PM Subject: Re: Regarding Revdex.com complaint filed by [redacted] I apologize for the delay in getting back to you regarding the complaint from The ***'As you may know [redacted] was hit with one of the largest storms in Texas history on April 12th As a result business multiplied 100x over within a matter of weeksWe have always prided ourselves in giving our customers a great experience and do everything we can to make things easier on them through their times of hardshipIn this case we were behind due to the amount of ppl we were trying to help through these hard timesAs of 9/01/all items of concern addressed by the ***' have been resolvedThe caulking, siding, gutters, roof and rain diverter have all been handled to the [redacted] satisfactionThe windows and screens they had another company installThe other $referral fee has also been taken care of by deducting that dollar value off of the agreed to price of repairs that were performedAll of the ppl performing work on any job work for us though everyone is under a with no salaried employeesIf you have any questions please don't hesitate to call anytimeThanks again for your patience in this matter!! Kindest regards, Paul M [redacted] President/CEO Barrier Roof Systems [redacted]

All work agreed between the homeowner and Barrier Roof Systems has been completedBarrier supplemented the insurance company for more money than was originally agreed onAny change orders and additional work would be an additional chargeAll work is complete per money collectedLawson *** is
no longer an employee of Barrier Roof SystemsAll homeowners pay per the insurance estimateAre understanding is work is complete per money collectedSorry for any misunderstandings

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

From: Paul M[redacted] [mailto:[email protected]] Sent: Tuesday, September 13, 2016 1:53 PM Subject: Re: Regarding Revdex.com complaint filed by [redacted]     I apologize for the delay in getting back to you regarding the complaint from The [redacted]'. As you may know [redacted] was hit...

with one of the largest storms in Texas history on April 12th 2016. As a result business multiplied 100x over within a matter of weeks. We have always prided ourselves in giving our customers a great experience and do everything we can to make things easier on them through their times of hardship. In this case we were behind due to the amount of ppl we were trying to help through these hard times. As of 9/01/16 all items of concern addressed by the [redacted]' have been resolved. The caulking, siding, gutters, roof and rain diverter have all been handled to the [redacted] satisfaction. The windows and screens they had another company install. The other $150 referral fee has also been taken care of by deducting that dollar value off of the agreed to price of repairs that were performed. All of the ppl performing work on any job work for us though everyone is under a 1099 with no salaried employees. If you have any questions please don't hesitate to call anytime. Thanks again for your patience in this matter!!  Kindest regards,  Paul M[redacted] President/CEO Barrier Roof Systems [redacted]