Matijevich Floor Covering, Inc.

I SPOKE WITH MR *** AND EXPLAINED THAT OUR OIL CHANGE CAME WITH A MONTH OR MILE WARRANTY AND THAT WE HAVE PROPER TOOLS TO REMOVE OIL FILTERS FROM CANNISTER WITHOUT DAMAGING THE DAMAGE IF ANY WOULD HAVE BEEN NOTICED AT OUR FACILITY AS WE RAISE THE RPM'S TO ASSURE
NO LEAKS THIS IS WHY I REFUSED TO ISSUE A REFUND *** *** STORE MANAGER

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On November 1, 2014, I took my car to J&N Car Care in [redacted]. I requested a standard oil change using synthetic oil. During and after my visit, I noticed several failures by J&N Car Care and their work habits that cost me an additional $100+ repair. I requested J&N Car Care refund the cost of their service, which they refused. Below is a breakdown of J&N Car Care's failure, and a response to Mr. [redacted]'s, the shop manager, response. The mechanic that worked on my car filled the engine with regular motor oil, not the synthetic I requested and was charged for. Had I not been watching the mechanic's work, it would have not been noticed.The mechanic that worked on my car failed to replace the oil cap after finishing the oil change. This cause a major vacuum issue in the engine, causing the engine to stall constantly and affect transmission performance.The mechanic that work on my car only used 4 qts. oil, instead of the 5 required for my engine. I was charge for 5 qts. of oil total The mechanic that worked on my car used a channel lock instead the proper tool to remove the oil filter housing. The broke the oil filter housing unit, cause a major oil leak, and a separate $100+ repair (see attached invoice and receipt). I explained these issues to the store manager, who accepted no responsibility for these failures and refused to issue a refund. Furthermore, when I spoke with Mr. [redacted] back in November about the oil cap issue, there was no mention of a 1-month/1000 mile warranty. I decided to not request a refund at that time, because the shop that found the oil cap atop the engine did not charge me for their labor. Please notice that Mr. [redacted] makes no attempt to refute any of the above 4 complaints. This business offers substandard mechanical skills matched with fraudulent business practice. It is my intention to prevent others from suffering a similar experience  ?The only sufficient recourse of this complaint is a full-refund in the amount $114.34Regards,
[redacted]

State Inspection require Headlight checks for clarity & adjustments.  When we find one that is out of adjustment - we tell customer we have to do headlight adjustment for a State Inspection which cost 25.50 customer gave approval.