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Matley Swimming Pools & Spas, Inc.

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Reviews Matley Swimming Pools & Spas, Inc.

Matley Swimming Pools & Spas, Inc. Reviews (2)

Didn't get what we were promised, refuse to fix problem, refuse to honor verbal contract or promises, didn't do things to code. This company put in a pool for us, they didn't do it how we asked. The pool was suppose to be completely level with the ground and it's a foot or so above ground causing us to pay and truck in fill to level it out. The promised to open the pool for the first time for free now they are saying it's an additional $500 or so. Their plumbing and heating guy did a complete hack job with the propane set up that nobody else with touch it without completely uninstalling and then reinstalling everything. We purchased the pool last summer 2013 they promised to have it done before the end of summer and didn't finish until fall just in time to close it up.Desired SettlementAbove and beyond we would like for this company to improve their practices before someone else gets ripped off. Other than that we would like them to fix their mistakes or refund us the money it's going to cost to fix their mistakes in order to continue to attempt to get the pool and back yard we requested and thought we were paying for. Thank you Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]This is [redacted], I am the director[redacted] operations for [redacted] Swimming Pools and I was directly responsible for the install and the sale[redacted] the pool. I told the customers the pool would be installed to meet the elevation[redacted] their existing patio[redacted]f their house and it does, I have pictures to prove it. Their ground slopes away from the house about a foot so the outer end[redacted] the pool needs fill to cover as we cannot put a pool in not level, the water would pour out. The customers requested a cantilever edge pool deck that was installed by another contractor raising the pool edge another 4 inches.We sent them a contract on [redacted] and they signed it and paid their deposit [redacted] The pool was completed Sept. 30th. The customer sent an email[redacted] complaint on [redacted] in which I personally responded to all his concerns and sent him a timeline[redacted] install to show we did the work diligently. The property that we excavated was horrendous, consisting[redacted] nothing but shale and bony gravel so we could not reuse it and removed it at our cost. We have NEVER been contacted by the customers since that email[redacted] and have NEVER refused nor were made aware[redacted] any problems as described in the complaint.They received EVERYTHING that was contracted and more. The gas piping was installed as per Mass code and passed by the City so there is nothing wrong with it. WE never gave them a price to open their pool as they have NEVER CALLED US. The person that filed the complaint is not the person that we contracted for and should not be allowed to file a complaint as she has nothing to do with the project. She has posted malicious posts on our business social media sites and if she continues we will seek legal means to stop it. We are a company that has been in business over 50 years, we do our work right and we care about the quality very much. The customers received a very nice pool and there is nothing wrong with it. We have pictures[redacted] the complete install proving it, copies[redacted] emails and correspondence and welcome an opportunity to show you how nice this pool is.

This is a bogus review that was taken from another search engine, its not even one of theirs.. I've never heard of this site before and am disgusted that they can just grab from other non reputable websites..

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Description: Swimming Pool Contractors, Dealers, Design, Water/Pool Heating - Solar, Spas & Hot Tubs - Dealers

Address: 1 Tucker Street, Pepperell, Massachusetts, United States, 01463-1571

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