Matrix Automotive Repair, Inc.

Dear valued customer, we have read your concern, and we are taking immediate action as we are always striving to improve and maintain good customer service. After reading your concern we have done our research and located where the miscommunication occurred. At the time of repairs there was...

not an OEM alternator available. We have since then have located and ordered a brand new OEM factory alternator and have made arrangement to have your vehicle towed to our shops for repairs as well as towed back to you when completed. We will also have a rental car available to you if you wish to make this as inconvenient to you as possible. Thank you for bringing this problem to our attention, as well as your time. This problem will be handled immediately and we will have you back in your own vehicle as quick as possible. Thank you,[redacted], Owner of Carwrex