Matrix Painting

Complaint: [redacted] Hello, [redacted] , Thank you to the Revdex.com for contacting the owner of Matrix PaintingHe'd texted that a check was "in the mail"The check arrived on - over a month after he wrote that he mailed itI believe it was Revdex.com's contact with Matrix that caused the owner to send the money he owed meI am grateful for this part of the complaint resolution process While I finally received a refund, I am rejecting the response made by the business as I do not accept what the business owner wrote in his responseMany parts of it are not true, some parts areThe owner and his wife came to my house in March to pick up an advance payment I offeredI was happy for her to see the house as the work the owner/painter did was excellent - the reason I chose to continue to work with himHe told me about their kids, their four cats and his motherIt was nice to meet them and hear about their family He did some of the worked we'd discussed in April and MayI asked to delay the fence staining as we decided to build a new fenceHe said he was happy for the delay as he was very busy with other painting workAfter the fence was completed, I contacted the owner/painter and he said he'd be available in a couple of weeksI did some research and consulted with the owner about the stain I'd chosen Contrary to what he wrote in his response to my complaint, his text to me dated stated he had ordered BOTH stain colorsAnd during a phone conversation, he offered to make a sample piece of cedar with both stainsOn he texted that the stain was received on a large truckload and he texted on at 9:am that he was going to the store to see if they'd unloaded itThat was his last communicationI texted him on at 10:am asking about our plan for the following week and heard nothing again from the ownerYes, I did text several times asking for an updateSeven days later on 8.24.17/one week without any response; my partner texted the owner of Matrix to ask for an update and at that time the owner texted that he was putting a check in the mail to meAs mentioned above the check was not received until a) the Revdex.com sent my complaint to the business and b) one month after he originally told my partner he'd mailed it When he said he was mailing a check, I asked for an invoice for the work he had completedHe sent an invoice a while after my request and I felt the amount charged was higher than the value of the work he'd completed, but was hopeful to be close to a solutionThen he never mailed the promised refund of the rest of my advance payment - until I filed the complaint with the Revdex.com This is proof that good communication is key to any relationshipWith good and honest communication, I believe this whole mess could have been avoided and saved everyone time and frustration Sincerely, [redacted] ***

[redacted]September 24, 2017[redacted],I am responding to the complaint in which [redacted] has submitted.  Our interaction began at the beginning of March when she purchased a home on [redacted] in [redacted]...

Colorado.  I was contracted through another company in which the work was completed prior to the home being purchased by [redacted].  [redacted] wanted some extra work on exterior, touch up on the inside of the home, and a fence staining as she was not happy with some of the work and the walk through inspection in which she had done.  I happily agreed to help her in order to ensure that she was happy and the other company in which I was contracted through got a satisfactory rating.  We originally agreed for the fence to be completed sometime in April where I received a deposit check of $600.00.  At this time I completed the exterior touch ups, interior touch ups, and power washing of the fence.  At some point [redacted] decided that she wanted to replace parts of the fence with no set date of completion on this fence.  This led us into the middle of August in which I disclosed to [redacted] how busy my company was currently.  [redacted] understood, we chose colors in which were a special order item in which that order was placed and took upwards of one week to come in from [redacted] in [redacted] had then contacted me via text around the 18th of August stating that she would like a sample of the special order paint on a piece of the cedar wood to make sure that it was what she had wanted.  At this time the paint had already been ordered and paid for. I did not directly respond on the 18th of August and beginning the following morning I was inundated with text messages from [redacted] and her partner as to what was going on.  Mary Ann did not allow response of any kind and in turn led to our company reviewing where we were and what we were going to do with our current situation.  [redacted] proceeded to reach out to a company in which I have done work for and on August 24th sent an email that included false accusations and the non-truth in regards to work in which I had completed for the company.  Although she reached out to [redacted] was not the owner of the company and no longer resides with that company in which Matrix Painting still currently does work for.  I was taken back in regards to the amount of text messages, calls, and emails in which we were receiving on a daily basis.  [redacted] proceeded to make this a personal matter mentioning my children and my wife in which we responded to on August 25th 2017 informing [redacted] that we [redacted] decline the work and refund her $300.00.  [redacted] continued to email, text, call and have other parties contact me in regards to the matter in which [redacted] felt my refund “was excessive” notated in her August 28th email. It is our belief that a refund within a 30 day time frame was sufficient in which would be September 29th in which the check was mailed by my accountant on September 23rd 2017.  As for response after sending the letter informing [redacted] that we would be declining the work, we only felt it would lead to further confrontation in which was not necessary.Attached you [redacted] find emails, final invoice (refund) and have since discarded many of the text messages as I believed this issue was resolved until receiving this complaint. Please let me know if there is anything further we need to do.Sincerely,[redacted]

Complaint: [redacted]
Hello, [redacted],
Thank you to the Revdex.com for contacting the owner of Matrix Painting. He'd texted 8.24.17 that a check was "in the mail". The check arrived on 9.27.17 - over a month after he wrote that he mailed it. I believe it was Revdex.com's contact with Matrix that caused the owner to send the money he owed me. I am grateful for this part of the complaint resolution process.
While I finally received a refund, I am rejecting the response made by the business as I do not accept what the business owner wrote in his response. Many parts of it are not true, some parts are.
Background: The owner and his wife came to my house in March to pick up an advance payment I offered. I was happy for her to see the house as the work the owner/painter did was excellent - the reason I chose to continue to work with him. He told me about their kids, their four cats and his mother. It was nice to meet them and hear about their family.
He did some of the worked we'd discussed in April and May. I asked to delay the fence staining as we decided to build a new fence. He said he was happy for the delay as he was very busy with other painting work. After the fence was completed, I contacted the owner/painter and he said he'd be available in a couple of weeks. I did some research and consulted with the owner about the stain I'd chosen.
Contrary to what he wrote in his response to my complaint, his text to me dated 8.14.17 stated he had ordered BOTH stain colors. And during a phone conversation, he offered to make a sample piece of cedar with both stains. On 8.17.17 he texted that the stain was received on a large truckload and he texted on 8.18.17 at 9:46 am that he was going to the store to see if they'd unloaded it. That was his last communication. I texted him on 8.19.17 at 10:12 am asking about our plan for the following week and heard nothing again from the owner. Yes, I did text several times asking for an update. Seven days later on 8.24.17/one week without any response; my partner texted the owner of Matrix to ask for an update and at that time the owner texted that he was putting a check in the mail to me. As mentioned above the check was not received until a) the Revdex.com sent my complaint to the business and b) one month after he originally told my partner he'd mailed it.
When he said he was mailing a check, I asked for an invoice for the work he had completed. He sent an invoice a while after my request and I felt the amount charged was higher than the value of the work he'd completed, but was hopeful to be close to a solution. Then he never mailed the promised refund of the rest of my advance payment - until I filed the complaint with the Revdex.com.
This is proof that good communication is key to any relationship. With good and honest communication, I believe this whole mess could have been avoided and saved everyone time and frustration.
Sincerely,
[redacted]