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Matrixx Initiatives Inc.

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Matrixx Initiatives Inc. Reviews (2)

We are in receipt of your complaint ID# [redacted]. Mr. [redacted] original email was received and documented by our Call Center on 9/16/2014 as follows:I went to Meijer looking for your cold shortening spray.  All I could find was your extreme congestion relief spray.  It did...

absolutely nothing to alleviate symptoms. ([redacted] EXP05/16). Please send a refund.An email reply was sent by the Call Center on 9/16/2014 as follows:Matrixx, the makers of Zicam®, have recently notified us regarding your experience following the use of Zicam Extreme Congestion Relief. We are sorry  to hear this and take any report of an adverse experience involving a Matrixx  product very seriously.  In order for us to assist you and answer any questions  you may have, we ask that you please contact us regarding the experience.  SafetyCall  is a team of healthcare professionals available for consumers  to speak to about adverse experiences regarding Matrixx  products. We are available to assist you between the hours of 8 AM and 5 PM, M-F, Central  Standard Time. Please call us toll-free at ###-###-#### and provide your reference  number  for your inquiry- [redacted].As with any adverse event, Matrixx attempts to gather pertinent information regarding the product use, patient history, and if requested, the refund amount desired. Subsequently, a handwritten request was received at our corporate office in New Jersey on 9/29/!4 with a purchase receipt and the refund amount desired. Mr, [redacted] refund request was entered into the system on 9/30114. Refund processing from our Fullfillment Center can take up to 4 weeks.We do apologize for any inconvenience this has caused him. Mr. [redacted] may callus toll-free at ###-###-#### and provide his reference number- [redacted] if he has additional questions or concerns.We thank you for your understanding in this matter. If you have any further questions, please feel free to call me.

We are in receipt of your complaint ID# [redacted]. Mr. [redacted] original email was received and documented by our Call Center on 9/16/2014 as follows:I went to Meijer looking for your cold shortening spray.  All I could find was your extreme congestion relief spray.  It did...

absolutely nothing to alleviate symptoms. ([redacted] EXP05/16). Please send a refund.An email reply was sent by the Call Center on 9/16/2014 as follows:Matrixx, the makers of Zicam®, have recently notified us regarding your experience following the use of Zicam Extreme Congestion Relief. We are sorry  to hear this and take any report of an adverse experience involving a Matrixx  product very seriously.  In order for us to assist you and answer any questions  you may have, we ask that you please contact us regarding the experience.  SafetyCall  is a team of healthcare professionals available for consumers  to speak to about adverse experiences regarding Matrixx  products. We are available to assist you between the hours of 8 AM and 5 PM, M-F, Central  Standard Time. Please call us toll-free at ###-###-#### and provide your reference  number  for your inquiry- [redacted].As with any adverse event, Matrixx attempts to gather pertinent information regarding the product use, patient history, and if requested, the refund amount desired. Subsequently, a handwritten request was received at our corporate office in New Jersey on 9/29/!4 with a purchase receipt and the refund amount desired. Mr, [redacted] refund request was entered into the system on 9/30114. Refund processing from our Fullfillment Center can take up to 4 weeks.We do apologize for any inconvenience this has caused him. Mr. [redacted] may callus toll-free at ###-###-#### and provide his reference number- [redacted] if he has additional questions or concerns.We thank you for your understanding in this matter. If you have any further questions, please feel free to call me.

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