We are in receipt of your complaint ID# [redacted] Mr [redacted] original email was received and documented by our Call Center on 9/16/as follows:I went to Meijer looking for your cold shortening spray All I could find was your extreme congestion relief spray It did absolutely nothing to alleviate symptoms( [redacted] EXP05/16)Please send a refund.An email reply was sent by the Call Center on 9/16/as follows:Matrixx, the makers of Zicam®, have recently notified us regarding your experience following the use of Zicam Extreme Congestion ReliefWe are sorry to hear this and take any report of an adverse experience involving a Matrixx product very seriously In order for us to assist you and answer any questions you may have, we ask that you please contact us regarding the experience SafetyCall is a team of healthcare professionals available for consumers to speak to about adverse experiences regarding Matrixx productsWe are available to assist you between the hours of AM and PM, M-F, Central Standard TimePlease call us toll-free at ###-###-#### and provide your reference number for your inquiry- [redacted] .As with any adverse event, Matrixx attempts to gather pertinent information regarding the product use, patient history, and if requested, the refund amount desiredSubsequently, a handwritten request was received at our corporate office in New Jersey on 9/29/!with a purchase receipt and the refund amount desiredMr, [redacted] refund request was entered into the system on 9/Refund processing from our Fullfillment Center can take up to weeks.We do apologize for any inconvenience this has caused himMr [redacted] may callus toll-free at ###-###-#### and provide his reference number- [redacted] if he has additional questions or concerns.We thank you for your understanding in this matterIf you have any further questions, please feel free to call me
We are in receipt of your complaint ID# [redacted] Mr [redacted] original email was received and documented by our Call Center on 9/16/as follows:I went to Meijer looking for your cold shortening spray All I could find was your extreme congestion relief spray It did absolutely nothing to alleviate symptoms( [redacted] EXP05/16)Please send a refund.An email reply was sent by the Call Center on 9/16/as follows:Matrixx, the makers of Zicam®, have recently notified us regarding your experience following the use of Zicam Extreme Congestion ReliefWe are sorry to hear this and take any report of an adverse experience involving a Matrixx product very seriously In order for us to assist you and answer any questions you may have, we ask that you please contact us regarding the experience SafetyCall is a team of healthcare professionals available for consumers to speak to about adverse experiences regarding Matrixx productsWe are available to assist you between the hours of AM and PM, M-F, Central Standard TimePlease call us toll-free at ###-###-#### and provide your reference number for your inquiry- [redacted] .As with any adverse event, Matrixx attempts to gather pertinent information regarding the product use, patient history, and if requested, the refund amount desiredSubsequently, a handwritten request was received at our corporate office in New Jersey on 9/29/!with a purchase receipt and the refund amount desiredMr, [redacted] refund request was entered into the system on 9/Refund processing from our Fullfillment Center can take up to weeks.We do apologize for any inconvenience this has caused himMr [redacted] may callus toll-free at ###-###-#### and provide his reference number- [redacted] if he has additional questions or concerns.We thank you for your understanding in this matterIf you have any further questions, please feel free to call me