Matt Blatt Auto Sales

I have bought a lot of cars from other dealerships this was the worst experience ! After days I call to see where my tags are and they told me the financing had issues I had to resign all paperwork Never received a call from them if I didn't call I would never had known Tony the fiance person was extremely rude If it wasn't for the Gm getting involved I would of just returned the vehicle and wouldnt have done business with them at all

Complaint: ***In regards to reply from Matt Blatt to Revdex.com, having to take Jeep backfor numerous repairs, then a matter of weeks later, another repair issuearises when the vehicle would not even startWhile in purchase of thevehicle, I was given a lemon law certificate stating when to bring back thevehicleHaving called about the lemon law, I was advised that was no goodto me because of the year of the vehicle being a I feel the salesmanknew that before handAs of now, my family and I are going to a bankcruptcyprocess, and I feel that this process with this vehicle is not helping mycaseThe vehicle does not start, took it back times for the same matterat times some cost were waived by Matt Blatt, but again I paid for othercostI did talked to *** ***I thank the gesture of a $giftcard, but that does not heal a broken down vehicle with numerous issuesIdo not want the vehicle and that Matt Blatt take it back at all cost due tothe mechanical issues with the vehicle*** did state, she would have thevehicle picked up and repairedAgain, I have been through that processalready timesWith each time, the vehicle only to break down againThevehicle is in the bankcruptcy process and I feel that Matt Blatt onlycompound my issues with this bankcruptcy

This is *** *** with Matt Blatt Auto Sales I amresponding to the complaint received on December 9, at Matt Blatt AutoSales. I did have the opportunity to meet in person with this customerlast weekI contacted the customer after reading an online post on a
socialmedia site. The customer explained the frustration with the vehicle and the repairs thathad been needed since the purchase of the vehicleThe vehicle is a JeepLiberty and was delivered to the customer on January 20, On March 17, , the customer brought the car into Matt Blatt's servicedepartmentThe customer came in for an oil change as well as the fact that thecar had an illuminated a service engine lightIt was determined that thevehicle needed an oil pressure switch and spark plugsThe customer also statedthat the steering column adjuster level was not workingThe steering columnassembly was replacedThe customer returned on April 21, with a check engine light on and thecar operating normallyThe fault codes indicated to check plugs and sensors.No problems were found and the codes were cleared and the car road testedsatisfactorily.On June 17, the customer brought the vehicle into Matt Blatt servicewith a check engine lightIn checking the car through a compression test itwas found that one coil (#5) was intermittently causing a misfire codefor the 5th cylinder. The service department replaced the coil.On October 20, the customer brought the vehicle in with a service enginelightThe service dept replaced all intake valves, valve locks of bothcylinder heads, R&R heads and headgaskets. In each case the check engine light was an indicator of various issuesEachissue was addressed and the repair was completed.The customer had purchased an extended service plan which covered all repairswith the exception of a $deductible. The deductible was waived on theOctober 20th repairs.When I met with the customer on December 4, the customer told me that hebelieved that the starter in the vehicle had failedThe car would not turnover and was clickingI apologized for his inconvenience and that I would havethe vehicle towed in and I would get starter (or whatever was wrong) repairedwithout any charge for the repair or the towI would have also provided alternativetransportation while the car was repaired.The customer declined. He indicated that he was in the middle of filingbankruptcy and that the vehicle would likely be included in the bankruptcy.In reviewing his concerns and inconvenience I offered a gift card for $as agood will gesture since he did not want Matt Blatt to repair the carHeaccepted.Due to the fact that the customer has indicated that he was filingbankruptcy, we are not able to accept the vehicle as a trade or secure financing on anothercar We want to provide any assistance we can to this customerWe will provide himwith repairs at no cost to himWe will also provide transportation during therepair free of charge. We want to support this customer and will help in any waypossibleI am not sure what his payment status on his loan is now or if he hasfiled the bankruptcyIf he can contact me directly I will be happy to exploreany options that may be available

Tell us why here...Dear [redacted] The cancellation check has been sent to ALLY Financial for the payoff from the Extended Service Agreement and GAP Policy. The amount of the check is $2698.00. We did have some confusion in our office because the deal was sold and then quickly...

cancelled. We were doing cancellations in our office every other week. We have switched to every week so something like this can be caught even more quickly.
We will be sending a $200.00 Free Service Coupon the [redacted]Co –Buyer) and [redacted] as a goodwill gesture. As the Revdex.com is aware in the rare cases that we do receive a complaint, we are always quick to resolve it for our customers. We apologize for any inconvenience that this has caused.
Yours truly,
[redacted] Customer Service Manager
[redacted] KIA

I have tried to contact Mr. [redacted] several times by phone and left a message. Then I emailed him asking him to contact me, so that we could discuss how we might be of assistance to him. Please advise me on what I should to to further reach out to this customer.

Review: Purchase 2006 Jeep from Matt Blatt Glassboro, NJ last January 20, 2014. Since then, we have to return the Jeep for check engine light on for the months of March 19, 2014, April 21 2014 , June 17 2014 and again October 30, 2014. All of the same problem, engine light on. Twice I paid out of pocket balance of warranty and twice Matt Blatt excepted all costs the last two times. Since then, the Jeep has been parked due to a starter problem. We went to see Matt Blatt, spoke to representative, told them about the issue. She had offered to come and pick it up for me for repairs. As of now, I feel I am behind wanting to invest anymore time or cash towards this vehicle. Having the check engine light 4 times and now needing a new starter is beyond me. I feel that the representative did all she could by giving us a $250.00 gift card. As of now, I have other issues in my family such as having to file bankcruptcy. I feel Matt Blatt dealership should just take the vehicle back. Also in the package, upon signing all papers was a Lemon Law which was absolutely no good because it's a 2006 vehicle. It is my feeling that the sales man and Matt Blatt misguided me about the Lemon Law. The representative had asked me to contact her about the jeep after the bankcruptcy case is settled. ,Desired Settlement: To return the vehicle to Matt Blatt and for them to take responsibility of the Bank Loan. I cannot keep taking the vehicle every couple weeks to get fixed.

Business

Response:

This is [redacted] with Matt Blatt Auto Sales . I amresponding to the complaint received on December 9, 2014 at Matt Blatt AutoSales. I did have the opportunity to meet in person with this customerlast week. I contacted the customer after reading an online post on a socialmedia site. The customer explained the frustration with the vehicle and the repairs thathad been needed since the purchase of the vehicle. The vehicle is a 2006 JeepLiberty and was delivered to the customer on January 20, 2014. On March 17, 2014 , the customer brought the car into Matt Blatt's servicedepartment. The customer came in for an oil change as well as the fact that thecar had an illuminated a service engine light. It was determined that thevehicle needed an oil pressure switch and spark plugs. The customer also statedthat the steering column adjuster level was not working. The steering columnassembly was replaced. The customer returned on April 21, 2014 with a check engine light on and thecar operating normally. The fault codes indicated to check plugs and sensors.No problems were found and the codes were cleared and the car road testedsatisfactorily.On June 17, 2014 the customer brought the vehicle into Matt Blatt servicewith a check engine light. In checking the car through a compression test itwas found that one coil (#5) was intermittently causing a misfire codefor the 5th cylinder. The service department replaced the coil.On October 20, 2014 the customer brought the vehicle in with a service enginelight. The service dept replaced all intake valves, valve locks of bothcylinder heads, R&R heads and headgaskets. In each case the check engine light was an indicator of various issues. Eachissue was addressed and the repair was completed.The customer had purchased an extended service plan which covered all repairswith the exception of a $100 deductible. The deductible was waived on theOctober 20th repairs.When I met with the customer on December 4, 2014 the customer told me that hebelieved that the starter in the vehicle had failed. The car would not turnover and was clicking. I apologized for his inconvenience and that I would havethe vehicle towed in and I would get starter (or whatever was wrong) repairedwithout any charge for the repair or the tow. I would have also provided alternativetransportation while the car was repaired.The customer declined. He indicated that he was in the middle of filingbankruptcy and that the vehicle would likely be included in the bankruptcy.In reviewing his concerns and inconvenience I offered a gift card for $250 as agood will gesture since he did not want Matt Blatt to repair the car. Heaccepted.Due to the fact that the customer has indicated that he was filingbankruptcy, we are not able to accept the vehicle as a trade or secure financing on anothercar We want to provide any assistance we can to this customer. We will provide himwith repairs at no cost to him. We will also provide transportation during therepair free of charge. We want to support this customer and will help in any waypossible. I am not sure what his payment status on his loan is now or if he hasfiled the bankruptcy. If he can contact me directly I will be happy to exploreany options that may be available.

Consumer

Response:

Review: [redacted]

In regards to reply from Matt Blatt to Revdex.com, having to take 2006 Jeep backfor numerous repairs, then a matter of weeks later, another repair issuearises when the vehicle would not even start. While in purchase of thevehicle, I was given a lemon law certificate stating when to bring back thevehicle. Having called about the lemon law, I was advised that was no goodto me because of the year of the vehicle being a 2006. I feel the salesmanknew that before hand. As of now, my family and I are going to a bankcruptcyprocess, and I feel that this process with this vehicle is not helping mycase. The vehicle does not start, took it back 4 times for the same matterat times some cost were waived by Matt Blatt, but again I paid for othercost. I did talked to [redacted]. I thank the gesture of a $250.00 giftcard, but that does not heal a broken down vehicle with numerous issues. Ido not want the vehicle and that Matt Blatt take it back at all cost due tothe mechanical issues with the vehicle. [redacted] did state, she would have thevehicle picked up and repaired. Again, I have been through that processalready 4 times. With each time, the vehicle only to break down again. Thevehicle is in the bankcruptcy process and I feel that Matt Blatt onlycompound my issues with this bankcruptcy.

Review: I purchased an Extended Service Contract and GAP Insurance on the vehicle I purchased on March 14, 2015. After realizing this was not necessary I sent an email on Sunday, April 5 to cancel both.

I did not receive confirmation stating that it was done until I reached out to them and they said it was done on Monday April 6. After requesting what my new payoff or terms of the loan were going to be, they stated it would come off the back end of my loan and my terms would remain the same. But they would get back to me once the cancelation was completed which would take weeks.

So now over two weeks have gone by and after repeated calls I keep on receiving the same answer, so I tookit upon myself to call the bank and warranty company myself to find out where they are in the process.

First I called Ally Financial who has my car loan and they stated they have not received anything yet from [redacted] KIA. Then I called Compass Protection Plan who I have the Warranty with and they do not even have us on record of even purchasing this, even though we did over one month ago. They did state that [redacted] submitted the cancellation from the previous owner on March 30th (which we were already owners of the car by then) and a check was sent out and cahsed on April 6, which happens to be the day I sent my cancelation in.

So I am accruing interest on a product I have never even officially owned, and yet [redacted] has not done their necessary due diligence on filing or completing any of the paperwork requested of them. To me this is unethical, if not illegal.

I just want these warranties canceled and the funds returned and used towards my loan.Desired Settlement: I want the warranty s canceled and if they are not done in a timely fashion I want to be able to return the car and take my business elsewhere.

Business

Response:

Tell us why here...Dear [redacted]

The cancellation check has been sent to ALLY Financial for the payoff from the Extended Service Agreement and GAP Policy. The amount of the check is $2698.00. We did have some confusion in our office because the deal was sold and then quickly cancelled. We were doing cancellations in our office every other week. We have switched to every week so something like this can be caught even more quickly.

We will be sending a $200.00 Free Service Coupon the [redacted]Co –Buyer) and [redacted] as a goodwill gesture. As the Revdex.com is aware in the rare cases that we do receive a complaint, we are always quick to resolve it for our customers. We apologize for any inconvenience that this has caused.

Yours truly,

[redacted] Customer Service Manager

[redacted] KIA

Review: I went to buy an affordable used vehicle because of their advertising. I informed them that I had a chapter 13 with [redacted] and they first said they could work with me as the advertising suggests? After a couple of day's, they got in touch with me and said that they could work a deal? Well that deal was $319.00 thru Chase. They completely sidestepped the chapter 13 and now I can barely pay a couple of bills because it is not a good deal. I feel lied to and betrayed as a veteran who is having a pretty tough time.Desired Settlement: I just want to pay an affordable price as advertised to help me work on my credit. Not get taken to the bank and have more problems as I now do?

Business

Response:

I have tried to contact Mr. [redacted] several times by phone and left a message. Then I emailed him asking him to contact me, so that we could discuss how we might be of assistance to him. Please advise me on what I should to to further reach out to this customer.