Matt Bowers Chrysler Dodge Jeep And Ram Reviews (%countItem)
Matt Bowers Chrysler Dodge Jeep And Ram Rating
Address: 13939 Airline Highway, Baton Rouge, Louisiana, United States, 70817
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This is not a company that can be trusted. A diagnostic test could mean only their eyes reviewing the problem. A $1,400.00 problem turned into a nightmare. After three days the same problem appeared. Now the good folks at Salsbury say its only $1,000.00 to fix a problem that could have happened after they fixed the vehicle in the same area. There was a bunch of double talk and no solutions. They tried to tell me that there isn't a diagnostic test for the coolant system but every repair shop I talked to says the system should have been pressure tested. Roger and Chris were not helpful and truly cannot be trusted to give me an honest answer. I need a refund so I can get my vehicle fixed somewhere else!!!
On March 6, 2019 Salsbury's Dodge service/mechanic recommended that the problem to my vehicle could be fixed with replacing the Trans Lines. According to my mechanic the Trans lines were not replaced. I was charged a total of $581.56 for work that was never done.
Product_Or_Service: Trans Lines
Refund I would like a refund/credit for work that was never done.
I brought my Jeep to Salsbury's Dodge today June 7, 2019, *** and *** were able to personally show me that in fact the work was done on my Jeep. I was going by what my mechanic said and he was wrong. I saw it myself personally that the work was done and the dealership does not owe me a refund.
Extended warranty refund.
In February 01,2017 I purchased a Jeep From Salsbury Chrysler Jeep In Baton Rouge, LA. In February 19, 2019 I sold it. Upon doing so I called Salsbury Jeep in Baton Rouge to see what paperwork I needed to fax and Email to get my Extended Warranty refund back. Its a total of $1,995.00. I talk to Harley in Finance and he assured me all paperwork was correct and I would be receiving payment within a months time. It has been over 2 months and no refund check. I have called multiple times with no call backs. I have even left the General Manager several Messages but no return calls..I don't Know what to do. They Are refusing to pay back my refund.
My Policy number is
XXX XXXXXX
It was on a 2017 jeep grand cherokee, the vin # is
1C4RJEAGOHCXXXXXX
Please Help!!
Just send me my Refund Check. Thats all.
The Service Contract Company computed your refund at $806.30, and we refunded that amount to you. You had coverage on your vehicle from the time you purchased it until you disposed of it. There is a cost for that coverage. Consider if you purchased and prepaid a term life insurance policy for 10 years. After 8 years, you didn't die, so you expect them to cancel the policy and refund the full amount you paid, even though you had coverage for 8 years.
(The consumer indicated he/she DID NOT accept the response from the business.)
No I do not accept. I bought a brand new 2017 jeep grand Cherokee. It had a warranty for 5 years or 50,000 miles already on it. The extended warranty is suppose to start when the 5 yr or 50,000 miles is up. That's why it's called an extended warranty. So you pay for something that you already had, that's crazy and stealing in my opinion. You basically charged me $ 1,100 for something I already had.I want my full refund. If I knew this was the case, which was not explained to me. I would have never gotten the extended warranty. Why would you?? Your just telling people what they want to hear so you can basically squeeze every dime you can get. Your comment about life insurance is solo not the same. That would be like having 2 life insurance policies that cover the same thing but cost THOUSANDS MORE.Now why would anybody pay for that..I WANT MY FULL REFUND BACK!!
The Labor Day weekend I traded in a 2017 Tundra for a 2018 Jeep Grand Cherokee. I had a pre approved check from Navy Federal that Salsbury messed up.
The weekend of Labor Day I was at Salsbury for 4 hours with a pre approved check for the diffence after my trade was evaluated. I went in to the finance office and I opened the FedEx envelope and told the finance guy that the instructions said I need to fill it out with signatures on the front and back. The finance guy filled it in and said that I needed to sign the front, because all they wanted was the 4 digit code. So I believed him because that's what he does. The check went back to Salsbury from NavFed on the 10th because it wasn't endorsed on the back as per the instructions. On the 13 of Sept, there was a conference call by Navy Federal including me and the finance guy, Harley..Debbie from Navy Federal told Harley that the check wasn't endorsed on the back. He asked who said I didn't need to sign the back and I said you did. He told Debbie he and I would fix the problem. Never heard from him again. I then asked to speak to the sales manager. He called and swore I signed it on the back and it wasn't his problem. I called Navy Federal again because now I was going to have to make a payment on the tundra that I didn't have any longer to keep my credit in good standing. Navy Federal once again sent the check back because this time the front of the check was altered and they sent a copy of the back of another bank. J.P Morgan Chase. Not the back of my check proving I never signed as per their salemanager .Things are looking bad. I finally was told to contact someone named Dan, assuming he was the Owner. I received a call from Dan in Accounts. He worked with me to fix the problem. Navy Federal sent another check because it was screwed up with blue and black ink on the front and no endorsement on the back. Dan Sent a driver to pick up the new check. It has now been a month and I will have to make another payment on the tenth of October if this isn't completed. Darren the salesman and Dan in accounting were the two that were positive. The Salemanager outright lied to me about my signature being on the back of the check. And Harley who worked with me in finance filled the check after I showed him Navy Federal instructions as to how it was to be filled in. He told Navy Federal in our conference call that him and I would fix the problem. He never called again. How you Give Salsbury an A+ is also questionable. I will only talk to the owner. I have no interest in speaking with anyone else"
Purchased the car on the 20th and I received a ticket on the 24th because of the windows being too dark and exhaust burnt off the car.
I had a 2018 Dodge Charger with 5,000 miles that I traded in for a 2016 Dodge Challenger with 26k miles on it. I traded my 2016 camaro in for the Charger and had to pay a $9,800 difference. I paid $24,000 for the Dodge Charger. When I purchased the challenger I was told there where no problems, the vehicle was certified, everything was connected it was a clean trade. On the 24th I contacted the dealership because I was pulled over because my tint was too dark. I received a ticket because of it so I called and talked to the manager. The manager stated that Baton Rouge doesn't care about the tint on the windows and that they can't oay my ticket. One of my concerns was the tint on the windows and they kept stating it would be fine. I asked my cousin (police officer) and he stated it was illegal to certify a vehicle with tint that dark. .40 is the legal limit the tint is 2%.. the manager kept saying it didn't matter in Baton Rouge but the salesman told me that another individual purchased a vehicle and was pulled over in front of the dealership because the tint was too dark. I then asked the manager since it's only been 4 days can I get my charger back because the vehicle came with many problems and I've onky had it for 10 days. The manager stated the car was gone to the auction and if I wanted another car I would have to pay for one. I only put atleast 1-200 miles on the car. The cars exhaust pipe is burnt off and the engine is rattling. I paid $24k for that charger and it was worth 19k. I want my car back or a better one that won't break down on me. My charger had no problems and I had it for a month and this challenger has problems and I've only had it for 10 days. The manager won't give me my car back nor pay my ticket nor help me get the car fixed. It's very unfair and if I have to get a lawyer involved then I would. I went from a 2018 with 5k miles to a 2016 with 26k I paid wayyyy to much and I'm pretty sure that car was overpriced
I either want my charger back or they can pay my ticket and fix my car the right way. Or give me my $19,000 for the Charger and buy me a new car. I want my charger back or they can put me in another challenger.
We paid the ticket Ms *** received for dark tent. Ms. selected another vehicle and we took the prior vehicle in trade on the newer vehicle. Ms *** reports that she is satisfied with the outcome of her issues.
The following is an email Ms. sent.
Thank you so much for your help. You've helped me tremendously from purchasing a vehicle to solving the problems I was encountering. No dealership I have ever went to has gone out of there way for me like you have. Thank you again times infinity. I honestly don't know what I would have done without Mr. guidrys help. Thank you from the bottom of my heart!!
I will state first this taught me to trust no one. Look at what you sign. On January 2,2018 myself and a friend went to Salsbury because my friend wanted to buy a Ram truck. Since I had bought a new 2014 Ram from them in 2014, and also a 2016 Ram truck in 2016 my friend wanted me to help him with a deal. He did buy a new 2017 Ram and got a good deal because they took over 13,000 dollars off. While there I decided to look at the 2018's. (I need to note that I had never looked at my papers from the 2014 or the 2016 Ram). When my deal went into finance it seems we had a problem. I did not look for any problems since the first two Rams were financed at Chrysler Credit. Wasn't turned down but they wanted me to put 10,000 down and the finance on the rest at 9.9%. I said no deal since I was presently financed at 1.9% After I left I started looking at my papers and found my problem. The 2018 Ram I was looking at was supposed to be marked down 10,000 dollars. When I looked at my purchase agreement on my 2016. They had financed 47,508.00. After looking at the finance agreement and the finance amount they had me paying over 50,000 dollars for a truck . They only gave me a discount of 4500 dollars. I went back and looked at my 2014 agreement and to me it seems I paid more then the 31,990 this truck was marked at. They are not in my opinion to be trusted. I talked to the service mgr who sounded like no snot nosed kid that did nothing but holler and disrespect me. I am in the process of reporting this to consumer affairs. Bottom line, WATCH WHAT YOU SIGN THERE. (One other note is they will not show me any paper work from the Jan 2,2018 deal) My thoughts are they were trying to finance over 50,000 dollars.
Husband called them on the phone and asked if they could do warranty work along with fixing items on a recall. They were very pleasant on the phone and told him to bring the truck in. When he brought the truck in, they immediately insisted that the item that needed fixing was not covered by the warranty. They did NOT say that on the phone. Then when husband asked if they could check the warranty, they said they would charge him $120 to find out whether or not it was covered by the warranty. Husband asked customer service person-Dawn, if she could call and find out about the warranty. She just shrugged and got very sarcastic and refused to do anything. Husband asked for manager who came out and had an even WORSE attitude than the rude girl who worked the desk. When husband said it was ridiculous to charge someone $120 just to tell them whether or not the warranty would cover something, their exact words were "Well, we need to be paid". When husband demanded his truck back (they had taken his truck and driven it to the service area in the back) they told him they were busy and he had to wait. I didn't know what was going on at the time because I was waiting for him in my car. After seeing him standing outside doing nothing for 10 minutes, I got out and asked him what was going on. He explained situation to me and told me he was waiting for them to bring out his truck. There were no vehicles in line at the service entrance, so there was NO reason for them not to have brought out his truck immediately after he asked for it back since they were not going to work on it. But they wanted to inconvenience him and make him wait. I went back to the car. After a little while, he was still waiting. At this point, I got mad and drove my car into a spot that was blocking both entrances to the service department and laid on my horn. After they saw I didn't intend to move until they brought the truck out, they FINALLY brought it out. These people are rip-off artists! They tell you one thing on the phone and try to get you there so that they can con you into getting expensive and mostly unnecessary work done for exorbitant prices so they can make a quick buck!!!!!!!!!!!!!!!! AVOID AT ALL COSTS IF YOU WANT GOOD SERVICE!!!!!!!!!! THEIR SERVICE PEOPLE HAVE NO CUSTOMER RELATIONS SKILLS!!!!!!!!!!!!!!! THEY WILL TREAT YOU LIKE DIRT!!!!!!!!!!!!!!!!!!
We do acknowledge that Mr. *** did indeed bring his 2014 Ram 1500 to our shop. Initial contact was via phone and we told his to bring the truck in, because we cannot diagnose a vehicle on the phone. Mr. had self-diagnosed the problem with the truck. Since the truck had 70,676 miles on it, the original warranty had long ago expired. Mr *** said he had a service contract on the vehicle and wanted us to call to see if the problem was covered. In order to make a call to the service contract provider, we must diagnose the problem and be able to report what the problem is, what caused the problem, any parts that need to be replaced, did the part wear out from use or was the part broken, was the problem caused as a result of another faulty part, the detail cost of repairing the vehicle. Without this info, we can't intelligently request a repair. We explained over and over that if we diagnosed the problem, called the service contract provider and received a refusal, there is a charge of $120.00 which the customer must pay. If the customer decides to have the repair done by us, then the $120.00 is waived and the only charge is for the actual repairs. So far as not fixing the recalls, I believe they got so upset about may/or may no having to pay $120.00, that they just wanted to leave, since as Mrs. states, she blocker two of our service lanes. Nice lady. Mr. kept saying that he should not have to pay anything, even if his service contract has a deductible on it, which most do. We never saw the service contract. I think Mr. Payne calls everything that he disagrees with, rude. We must pay our mechanics for working, including diagnosing automobiles. Nobody works for nothing. It was impossible to try to explain anything and make him understand, because of all the yelling by him and his wife. Ms Payne says that our manager was rude, but she never spoke to our manager. As for the recalls,3 of the 4 that are open are over 2 years old and have not been corrected. I would like to quote Mr/Mrs *** from a post to yelp, online. "Biggest ripoff artists on the face of the earth. Refused to check the bumper to bumper warranty for anything. *** in the service department is a lazy piece of wasted space in the universe who has the personality of a snake and the brains of a flea." If their original factory warranty was a bumper to bumper, it has expired. The service contract is not usually a warranty.
Obviously, based on the business' response, they DID NOT EVEN LISTEN to my husband. We had purchased an extended warranty when we purchased our vehicle which covers our vehicle until it reaches 100,000 miles. He didn't SO OUR WARRANTY IS NOT EXPIRED as they claim in their response. This extended warranty was sold to me at the Dodge Dealership where we purchased the vehicle. I think there were sour grapes there any way since we didn't purchase the truck from them. If they would have explained to my husband over the phone that they would have to charge him in order to check the warranty, we would not have bothered going there. Yes, you may have to do actual work to check it, but if we had known that the requirement was to have actual work done PRIOR to finding out if it's covered by the warranty, we wouldn't have bothered going there at all.
And the reason I blocked (not "blocker" as they state above") the service entrance was because they failed to bring out our truck after my husband said he didn't want them to do any work on it. It's like they wanted to inconvenience him because they were not making a quick buck off him. After waiting and waiting and waiting, (it should not have taken two minutes because the truck had just been pulled into the service area) they still did NOT bring out the truck. (When my husband initially asked for his truck back, they told him to wait because they were busy. My husband stood there about ten or fifteen minutes for no good reason and still no truck. It's like they were holding our truck hostage! Since they decided to ignore my husband, I decided to get their attention in the only way I could think of at the time! So I parked my car at the service entrance and blew the horn until they brought out the truck. The horn blowing got the attention of the lovely staff (NICE PEOPLE) who were inside doing their best to ignore my husband, so my truck was FINALLY brought out. I moved immediately after we got our truck back.
And nobody explained anything to ME about any charges, because I was NOT even INSIDE with my husband when they were discussing it! I was waiting in my car. I came out of my car when I got sick of waiting and found out what happened. Then went back to my car to wait. So their claim that they couldn't explain anything because of MY yelling is totally inaccurate. I made the comments about Dawn based on the explanation of events provided to me by my husband. I didn't go into specifics in the previous review that they quoted, but when my husband asked Dawn if she could call about the warranty, all she did was shrug and gave no explanation or offer of help. This is when he asked for a manager and was greeted by a condescending man who was totally unhelpful.
HELLO, ALL WE WANTED WAS OUR TRUCK BACK AFTER WE REFUSED TO LET YOU SERVICE IT. If I had not blocked that service entrance and blown my horn, my husband and I would have been waiting for hours to get it back.
The sorry excuse for a response above is so useless because instead of providing useful feedback, they chose to try and discredit the potential customer to make themselves look better and justify their actions. What a pathetic way to do business! I prefer to work with dealerships who are able to stand on the merit of their work and have great customer service even in the face of difficult customers. A good business with professional staff would have been able to handle an irate customer in a much more positive manner instead of casting aspersions on the angry customer.
My vehicle has been in their service department 7days and they have not looked at it yet.
My Dodge Challenger has been a t Dodge 7 days. *** is my service rep. They do not return calls. Never can get the right person on the phone.
My vehicle fixed
The vehicle was picked up from our shop on Oct 5th. We could not complete the Recall because a part is on back order. We will notify Ms *** when the part has been received. We contacted Ms ***, and she stated that she is satisfied.