This customer placed an order for two (2) [redacted] pliers using our online websiteUpon receiving her order she contacted our customer service department claiming that we “did not send her the pliers she ordered.” We requested she provide pictures of the items and after viewing them found the pliers we shipped matched the invoice and her original customer order exactly She then called our customer service department and accused us of “advertising because our product skew numbers do not match [redacted] ’s product skew numbers.” Of course they do not match, as every company assigns their own skew numbers to identify their product linesWe explained that she was welcome to return the product for a full refundShe demanded that we pay the return shipping charges, which we declined to do After multiple communications, I personally spoke to her and I explained that we had already refunded her $for the original shipping charges to Canada and as a courtesy had provided free shipping to New York per her requestOur company policy clearly states that we do not pay return shipping costs unless there was an error on our partIn this case there was no error on our part, the customer simply ordered the wrong items After another conversation, the customer finally admitted that one of the pliers was exactly what she wanted and she would be keeping it, but insisted we pay her return shipping costs on the other plierAgain, we declined In yet another phone conversation she was now claiming that the pliers were defective and crackedI explained that it was unlikely they were defective, but once she returned them we would inspect the pliers and if they were in fact defective we would reimburse her for her return shippingAfter multiple more emails and phone calls she finally sent one of the pliers back, keeping the second pliersI personally inspected the pliers and found they were clearly not defective and they cut gauge wire perfectly well, as is stated on our websiteThere was a color imperfection in the plastic handle cover, but it was not a crack as she had claimedThe pliers were added back to our inventory and a refund was issued for the original purchase priceThe product is available on our websiteWe do not owe this person “a public apology” and none will be forthcomingAs for her claims that “she has been unable to sleep since September”, “has wasted her time”, and “suffered mental stress”, I would suggest she seek counseling from a mental health professional, as accidentally mis-ordering a pair of pliers online can be an incredibly traumatic experience, which, without proper counseling, could leave a person scarred for lifeJewelrySupply
To Revdex.com: 1) The customer admits she entered the wrong shipping address2) The customer admits she was confused because our product skew numbers were similar to [redacted] 3) The customer admits that our website clearly states the cutting capability of the pliers she orderedWe stand by our product guarantees and if we state the pliers will easily cut gauge wire, than they willIf there is an issue with the pliers during the lifetime warranty we replace them at no charge to the customer4) The customer claims that she closely inspected the “crack” in the pliersYet she also claimed that she never opened the package, as the staples on the are in their original unopened conditionSo, she “closely inspected” the pliers through somewhat opaque plastic? 5) The customer previously accused our company of advertising and bait and switch and is now questioning our ethics? We have been in business for over years and have shipped millions of ordersIn that entire time we have recieved less than complaints with Revdex.com To the customer: We will not entertain any further communication with you regarding this matterPlease take your business and your “stress” somewhere else
I am rejecting this response because their response is not completely true:After I put through the order (Aug 18, 2017, on pairs of cutters, [redacted] and ***) I realized that I had put in the wrong shipping address (to my house in Canada) where it should have been to New York, where my husband was due for a business trip My order qualified for free shipping within the U.Sand I didn't want to deal with Canadian customs if it were to be shipped to Canada So I immediately called the business and spoke to [redacted] and she advised me to send them an email with the correct address and she would get it fixed for me I received an email from [redacted] (attached) later that day confirming that the shipping information has been changed and my order would be shipped out shortly My husband waited and waited and never received the package until he left N.Y On Sept 8, I package was delivered to my house in Canada, with customs charges of $ I emailed [redacted] about this issue and they immediately refunded me the $14, which I appreciated b/c it was rightly done This shipping issue is not part of my complaint here but since the business owner brought it up, giving only part of the picture, I thought I would complete it.Upon opening the package I realized that those were not the cutters I had ordered But they insisted that the cutters were correct I got really confused because jewelrysupply's product numbers neither matched those of the manufacturer's nor had manufacturer's product numbers listed on their website; and I had ordered the cutters based on the website's product descriptions The jewelrysupply's [redacted] turned out to be [redacted] - very small cutters with maximum cutting capacity of only gauge (see Lindstrom chart attached); and jewelrysupply's [redacted] turned out to be Lindstrom's [redacted] , which I had no issues with I had ordered the [redacted] because their website stated that it had a maximum cutting capacity of gauge (see attached) - what I actually needed But what I received only had a maximum cutting capacity of gauge I tried to communicate this many times with the owner but he kept on ignoring my point Now he's saying that they did the test and those cutters can cut 16-gauge wire just fine - which is against the manufacturer's recommendations because one must use super great force to cut wire beyond the cutters' capacity and it will damage the cutters This is my main complaint with Revdex.com: the actual product received does not match that of the company's product description; and when it's found out, they do not admit their responsibility and keep beating around the bush and direct the blame back to the customer This is not the kind of customer service a good company should have And this has been the cause of my stress.About the crack (see attached image), I only discovered it after closely inspecting the cutters Being a jeweler dealing with details everyday, I am sure I can tell the difference between a crack and a "mark." The owner's explanation (through his Revdex.com response) seems forceful, why would a new pair of cutters have that kind of "mark"? Anyway, this is not even my main complaint here but I am really doubting this company's ethics
To Revdex.com: 1) The customer admits she entered the wrong shipping address2) The customer admits she was confused because our product skew numbers were similar to ***3) The customer admits that our website clearly states the cutting capability of the pliers she orderedWe stand by our product guarantees and if we state the pliers will easily cut gauge wire, than they willIf there is an issue with the pliers during the lifetime warranty we replace them at no charge to the customer4) The customer claims that she closely inspected the “crack” in the pliersYet she also claimed that she never opened the package, as the staples on the are in their original unopened conditionSo, she “closely inspected” the pliers through somewhat opaque plastic? 5) The customer previously accused our company of advertising and bait and switch and is now questioning our ethics? We have been in business for over years and have shipped millions of ordersIn that entire time we have recieved less than complaints with Revdex.com To the customer: We will not entertain any further communication with you regarding this matterPlease take your business and your “stress” somewhere else
This customer placed an order for two (2) *** pliers using our online websiteUpon receiving her order she contacted our customer service department claiming that we “did not send her the pliers she ordered.” We requested she provide pictures of the items and after viewing
them found the pliers we shipped matched the invoice and her original customer order exactly She then called our customer service department and accused us of “advertising because our product skew numbers do not match ***’s product skew numbers.” Of course they do not match, as every company assigns their own skew numbers to identify their product linesWe explained that she was welcome to return the product for a full refundShe demanded that we pay the return shipping charges, which we declined to do After multiple communications, I personally spoke to her and I explained that we had already refunded her $for the original shipping charges to Canada and as a courtesy had provided free shipping to New York per her requestOur company policy clearly states that we do not pay return shipping costs unless there was an error on our partIn this case there was no error on our part, the customer simply ordered the wrong items After another conversation, the customer finally admitted that one of the pliers was exactly what she wanted and she would be keeping it, but insisted we pay her return shipping costs on the other plierAgain, we declined In yet another phone conversation she was now claiming that the pliers were defective and crackedI explained that it was unlikely they were defective, but once she returned them we would inspect the pliers and if they were in fact defective we would reimburse her for her return shippingAfter multiple more emails and phone calls she finally sent one of the pliers back, keeping the second pliersI personally inspected the pliers and found they were clearly not defective and they cut gauge wire perfectly well, as is stated on our websiteThere was a color imperfection in the plastic handle cover, but it was not a crack as she had claimedThe pliers were added back to our inventory and a refund was issued for the original purchase priceThe product is available on our websiteWe do not owe this person “a public apology” and none will be forthcomingAs for her claims that “she has been unable to sleep since September”, “has wasted her time”, and “suffered mental stress”, I would suggest she seek counseling from a mental health professional, as accidentally mis-ordering a pair of pliers online can be an incredibly traumatic experience, which, without proper counseling, could leave a person scarred for lifeJewelrySupply
I am rejecting this response because their response is not completely true:After I put through the order (Aug 18, 2017, on pairs of cutters, *** and ***) I realized that I had put in the wrong shipping address (to my house in Canada) where it should have been to New York, where my husband was due for a business trip. My order qualified for free shipping within the U.Sand I didn't want to deal with Canadian customs if it were to be shipped to Canada. So I immediately called the business and spoke to *** and she advised me to send them an email with the correct address and she would get it fixed for me. I received an email from *** (attached) later that day confirming that the shipping information has been changed and my order would be shipped out shortly. My husband waited and waited and never received the package until he left N.Y. On Sept 8, I package was delivered to my house in Canada, with customs charges of $14.04. I emailed *** about this issue and they immediately refunded me the $14, which I appreciated b/c it was rightly done. This shipping issue is not part of my complaint here but since the business owner brought it up, giving only part of the picture, I thought I would complete it.Upon opening the package I realized that those were not the cutters I had ordered. But they insisted that the cutters were correct. I got really confused because jewelrysupply's product numbers neither matched those of the manufacturer's nor had manufacturer's product numbers listed on their website; and I had ordered the cutters based on the website's product descriptions. The jewelrysupply's *** turned out to be *** ** *** - very small cutters with maximum cutting capacity of only gauge (see Lindstrom chart attached); and jewelrysupply's *** turned out to be Lindstrom's ** ***, which I had no issues with. I had ordered the *** because their website stated that it had a maximum cutting capacity of gauge (see attached) - what I actually needed. But what I received only had a maximum cutting capacity of gauge. I tried to communicate this many times with the owner but he kept on ignoring my point. Now he's saying that they did the test and those cutters can cut 16-gauge wire just fine - which is against the manufacturer's recommendations because one must use super great force to cut wire beyond the cutters' capacity and it will damage the cutters. This is my main complaint with Revdex.com: the actual product received does not match that of the company's product description; and when it's found out, they do not admit their responsibility and keep beating around the bush and direct the blame back to the customer. This is not the kind of customer service a good company should have. And this has been the cause of my stress.About the crack (see attached image), I only discovered it after closely inspecting the cutters. Being a jeweler dealing with details everyday, I am sure I can tell the difference between a crack and a "mark." The owner's explanation (through his Revdex.com response) seems forceful, why would a new pair of cutters have that kind of "mark"? Anyway, this is not even my main complaint here but I am really doubting this company's ethics
I am rejecting this response because:1) Why does the business keep mentioning this wrong address issue when it's not even part of my complaint? Yes I entered the wrong address but I rectified it right away, and the company confirmed that it was corrected before shipping out the order (see attached email from jewelrysupply[dot]com) but it was never corrected. Bringing this up only shows how incompetent the company is.2) again, pointless3) as the attachments in my previous response show, the product description on their website (gauge capacity - thicker wire) does not match with the actually capacity of *** cutters I received (gauge capacity - much thinner wire). There is no way those pliers can cut through gauge wire with "ease" because I own another pair of slightly bigger *** pliers, the 8141, and they can barely snip through gauge wire with ease. Again, *** doesn't recommend using those pliers on wire thicker than gauge. Oh, and this lifetime warranty with replacements at no charge to the customer - is the first time I've seen communicated from the business. Regardless, why would one want to blindly go ahead and use a pair of cutters on wire beyond their cutting capacity and risk future troubles?4) Of course I never opened the package but I can see the crack through the plastic bag, as it's not somewhat "opaque", but rather clear plastic bag. And there's pictures to prove this!5) The company's or owner's ethics is very questionable because they won't admit their mistake and keep trying to cover it up with nonsense!
This customer placed an order for two (2) [redacted] pliers using our online websiteUpon receiving her order she contacted our customer service department claiming that we “did not send her the pliers she ordered.” We requested she provide pictures of the items and after viewing them found the pliers we shipped matched the invoice and her original customer order exactly She then called our customer service department and accused us of “advertising because our product skew numbers do not match [redacted] ’s product skew numbers.” Of course they do not match, as every company assigns their own skew numbers to identify their product linesWe explained that she was welcome to return the product for a full refundShe demanded that we pay the return shipping charges, which we declined to do After multiple communications, I personally spoke to her and I explained that we had already refunded her $for the original shipping charges to Canada and as a courtesy had provided free shipping to New York per her requestOur company policy clearly states that we do not pay return shipping costs unless there was an error on our partIn this case there was no error on our part, the customer simply ordered the wrong items After another conversation, the customer finally admitted that one of the pliers was exactly what she wanted and she would be keeping it, but insisted we pay her return shipping costs on the other plierAgain, we declined In yet another phone conversation she was now claiming that the pliers were defective and crackedI explained that it was unlikely they were defective, but once she returned them we would inspect the pliers and if they were in fact defective we would reimburse her for her return shippingAfter multiple more emails and phone calls she finally sent one of the pliers back, keeping the second pliersI personally inspected the pliers and found they were clearly not defective and they cut gauge wire perfectly well, as is stated on our websiteThere was a color imperfection in the plastic handle cover, but it was not a crack as she had claimedThe pliers were added back to our inventory and a refund was issued for the original purchase priceThe product is available on our websiteWe do not owe this person “a public apology” and none will be forthcomingAs for her claims that “she has been unable to sleep since September”, “has wasted her time”, and “suffered mental stress”, I would suggest she seek counseling from a mental health professional, as accidentally mis-ordering a pair of pliers online can be an incredibly traumatic experience, which, without proper counseling, could leave a person scarred for lifeJewelrySupply
To Revdex.com: 1) The customer admits she entered the wrong shipping address2) The customer admits she was confused because our product skew numbers were similar to [redacted] 3) The customer admits that our website clearly states the cutting capability of the pliers she orderedWe stand by our product guarantees and if we state the pliers will easily cut gauge wire, than they willIf there is an issue with the pliers during the lifetime warranty we replace them at no charge to the customer4) The customer claims that she closely inspected the “crack” in the pliersYet she also claimed that she never opened the package, as the staples on the are in their original unopened conditionSo, she “closely inspected” the pliers through somewhat opaque plastic? 5) The customer previously accused our company of advertising and bait and switch and is now questioning our ethics? We have been in business for over years and have shipped millions of ordersIn that entire time we have recieved less than complaints with Revdex.com To the customer: We will not entertain any further communication with you regarding this matterPlease take your business and your “stress” somewhere else
I am rejecting this response because their response is not completely true:After I put through the order (Aug 18, 2017, on pairs of cutters, [redacted] and ***) I realized that I had put in the wrong shipping address (to my house in Canada) where it should have been to New York, where my husband was due for a business trip My order qualified for free shipping within the U.Sand I didn't want to deal with Canadian customs if it were to be shipped to Canada So I immediately called the business and spoke to [redacted] and she advised me to send them an email with the correct address and she would get it fixed for me I received an email from [redacted] (attached) later that day confirming that the shipping information has been changed and my order would be shipped out shortly My husband waited and waited and never received the package until he left N.Y On Sept 8, I package was delivered to my house in Canada, with customs charges of $ I emailed [redacted] about this issue and they immediately refunded me the $14, which I appreciated b/c it was rightly done This shipping issue is not part of my complaint here but since the business owner brought it up, giving only part of the picture, I thought I would complete it.Upon opening the package I realized that those were not the cutters I had ordered But they insisted that the cutters were correct I got really confused because jewelrysupply's product numbers neither matched those of the manufacturer's nor had manufacturer's product numbers listed on their website; and I had ordered the cutters based on the website's product descriptions The jewelrysupply's [redacted] turned out to be [redacted] - very small cutters with maximum cutting capacity of only gauge (see Lindstrom chart attached); and jewelrysupply's [redacted] turned out to be Lindstrom's [redacted] , which I had no issues with I had ordered the [redacted] because their website stated that it had a maximum cutting capacity of gauge (see attached) - what I actually needed But what I received only had a maximum cutting capacity of gauge I tried to communicate this many times with the owner but he kept on ignoring my point Now he's saying that they did the test and those cutters can cut 16-gauge wire just fine - which is against the manufacturer's recommendations because one must use super great force to cut wire beyond the cutters' capacity and it will damage the cutters This is my main complaint with Revdex.com: the actual product received does not match that of the company's product description; and when it's found out, they do not admit their responsibility and keep beating around the bush and direct the blame back to the customer This is not the kind of customer service a good company should have And this has been the cause of my stress.About the crack (see attached image), I only discovered it after closely inspecting the cutters Being a jeweler dealing with details everyday, I am sure I can tell the difference between a crack and a "mark." The owner's explanation (through his Revdex.com response) seems forceful, why would a new pair of cutters have that kind of "mark"? Anyway, this is not even my main complaint here but I am really doubting this company's ethics
To Revdex.com: 1) The customer admits she entered the wrong shipping address2) The customer admits she was confused because our product skew numbers were similar to ***3) The customer admits that our website clearly states the cutting capability of the pliers she orderedWe stand by our product guarantees and if we state the pliers will easily cut gauge wire, than they willIf there is an issue with the pliers during the lifetime warranty we replace them at no charge to the customer4) The customer claims that she closely inspected the “crack” in the pliersYet she also claimed that she never opened the package, as the staples on the are in their original unopened conditionSo, she “closely inspected” the pliers through somewhat opaque plastic? 5) The customer previously accused our company of advertising and bait and switch and is now questioning our ethics? We have been in business for over years and have shipped millions of ordersIn that entire time we have recieved less than complaints with Revdex.com To the customer: We will not entertain any further communication with you regarding this matterPlease take your business and your “stress” somewhere else
This customer placed an order for two (2) *** pliers using our online websiteUpon receiving her order she contacted our customer service department claiming that we “did not send her the pliers she ordered.” We requested she provide pictures of the items and after viewing
them found the pliers we shipped matched the invoice and her original customer order exactly She then called our customer service department and accused us of “advertising because our product skew numbers do not match ***’s product skew numbers.” Of course they do not match, as every company assigns their own skew numbers to identify their product linesWe explained that she was welcome to return the product for a full refundShe demanded that we pay the return shipping charges, which we declined to do After multiple communications, I personally spoke to her and I explained that we had already refunded her $for the original shipping charges to Canada and as a courtesy had provided free shipping to New York per her requestOur company policy clearly states that we do not pay return shipping costs unless there was an error on our partIn this case there was no error on our part, the customer simply ordered the wrong items After another conversation, the customer finally admitted that one of the pliers was exactly what she wanted and she would be keeping it, but insisted we pay her return shipping costs on the other plierAgain, we declined In yet another phone conversation she was now claiming that the pliers were defective and crackedI explained that it was unlikely they were defective, but once she returned them we would inspect the pliers and if they were in fact defective we would reimburse her for her return shippingAfter multiple more emails and phone calls she finally sent one of the pliers back, keeping the second pliersI personally inspected the pliers and found they were clearly not defective and they cut gauge wire perfectly well, as is stated on our websiteThere was a color imperfection in the plastic handle cover, but it was not a crack as she had claimedThe pliers were added back to our inventory and a refund was issued for the original purchase priceThe product is available on our websiteWe do not owe this person “a public apology” and none will be forthcomingAs for her claims that “she has been unable to sleep since September”, “has wasted her time”, and “suffered mental stress”, I would suggest she seek counseling from a mental health professional, as accidentally mis-ordering a pair of pliers online can be an incredibly traumatic experience, which, without proper counseling, could leave a person scarred for lifeJewelrySupply
I am rejecting this response because their response is not completely true:After I put through the order (Aug 18, 2017, on pairs of cutters, *** and ***) I realized that I had put in the wrong shipping address (to my house in Canada) where it should have been to New York, where my husband was due for a business trip. My order qualified for free shipping within the U.Sand I didn't want to deal with Canadian customs if it were to be shipped to Canada. So I immediately called the business and spoke to *** and she advised me to send them an email with the correct address and she would get it fixed for me. I received an email from *** (attached) later that day confirming that the shipping information has been changed and my order would be shipped out shortly. My husband waited and waited and never received the package until he left N.Y. On Sept 8, I package was delivered to my house in Canada, with customs charges of $14.04. I emailed *** about this issue and they immediately refunded me the $14, which I appreciated b/c it was rightly done. This shipping issue is not part of my complaint here but since the business owner brought it up, giving only part of the picture, I thought I would complete it.Upon opening the package I realized that those were not the cutters I had ordered. But they insisted that the cutters were correct. I got really confused because jewelrysupply's product numbers neither matched those of the manufacturer's nor had manufacturer's product numbers listed on their website; and I had ordered the cutters based on the website's product descriptions. The jewelrysupply's *** turned out to be *** ** *** - very small cutters with maximum cutting capacity of only gauge (see Lindstrom chart attached); and jewelrysupply's *** turned out to be Lindstrom's ** ***, which I had no issues with. I had ordered the *** because their website stated that it had a maximum cutting capacity of gauge (see attached) - what I actually needed. But what I received only had a maximum cutting capacity of gauge. I tried to communicate this many times with the owner but he kept on ignoring my point. Now he's saying that they did the test and those cutters can cut 16-gauge wire just fine - which is against the manufacturer's recommendations because one must use super great force to cut wire beyond the cutters' capacity and it will damage the cutters. This is my main complaint with Revdex.com: the actual product received does not match that of the company's product description; and when it's found out, they do not admit their responsibility and keep beating around the bush and direct the blame back to the customer. This is not the kind of customer service a good company should have. And this has been the cause of my stress.About the crack (see attached image), I only discovered it after closely inspecting the cutters. Being a jeweler dealing with details everyday, I am sure I can tell the difference between a crack and a "mark." The owner's explanation (through his Revdex.com response) seems forceful, why would a new pair of cutters have that kind of "mark"? Anyway, this is not even my main complaint here but I am really doubting this company's ethics
I am rejecting this response because:1) Why does the business keep mentioning this wrong address issue when it's not even part of my complaint? Yes I entered the wrong address but I rectified it right away, and the company confirmed that it was corrected before shipping out the order (see attached email from jewelrysupply[dot]com) but it was never corrected. Bringing this up only shows how incompetent the company is.2) again, pointless3) as the attachments in my previous response show, the product description on their website (gauge capacity - thicker wire) does not match with the actually capacity of *** cutters I received (gauge capacity - much thinner wire). There is no way those pliers can cut through gauge wire with "ease" because I own another pair of slightly bigger *** pliers, the 8141, and they can barely snip through gauge wire with ease. Again, *** doesn't recommend using those pliers on wire thicker than gauge. Oh, and this lifetime warranty with replacements at no charge to the customer - is the first time I've seen communicated from the business. Regardless, why would one want to blindly go ahead and use a pair of cutters on wire beyond their cutting capacity and risk future troubles?4) Of course I never opened the package but I can see the crack through the plastic bag, as it's not somewhat "opaque", but rather clear plastic bag. And there's pictures to prove this!5) The company's or owner's ethics is very questionable because they won't admit their mistake and keep trying to cover it up with nonsense!