Matt Richling Ottawa Real Estate

Deceptive pricing practiceThey post a discounted price on [redacted] that does not include the daily $"resort fee"This hotel clearly is not a resort and does not offer much more than a [redacted] The rooms are small, the hotel is old, and the service was subparBut the biggest disappointment was the fee they tack on at the end of the stay

Deceptive pricing practiceThey post a discounted price on *** that does not include the daily $"resort fee"This hotel clearly is not a resort and does not offer much more than a *** ***The rooms are small, the hotel is old, and the service was subparBut the biggest disappointment was the fee they tack on at the end of the stay

RE:*** *** reservation On this date, I was denied entry to checking into my reservation, I booked through ***.comHere is how the situation took place: • On *** *** my boyfriend and I wanted to get have a small “Stay-cation” so we booked a room at your hotel… My boyfriend had heard great reviews, which is why he suggested for us• We spent the evening out in ** and arrived at your hotel around approx*** for our reservation, upon arriving to the counter, your front desk clerk (did not catch her name at the time), told us she did not have our reservationI told her I booked it through ***, and I showed her my phone email, she checked her computer after a few minutes and said she did have it, however did not have any rooms availableI then asked, could we just book a room at the counter, and she said “no unfortunately I still would not have any availability… I’m sorry”• After being extremely frustrated with not being able to check in, and literally having no plac