A clerical error was found where the explanation of benefits was not attached to our system notes properly We will be writing down the remaining balance so the net balance is Zero Further, we will contact the patient to affirm that there is a zero balance, that statements for this visit have been turned off, and to validate that she has no additional questions or concerns We apologize for this clerical error and will have conversations with the staff directly responsible for this error including the impact on the patient due If the patient would like to discuss further, feel free to contact [redacted] , V.Pof Billing Operations at [redacted] (direct line)
In this complaint to the Revdex.com, we lack sufficient information to look up the account being disputed The phone number provided has too many digits, the Date of Service given appears to differ from any that we have in our system, and we lack the patient name and other markers we use to pull up the correct information in our system Since Ms [redacted] states the patient is not her, then we need the information listed on any statement we have sent and/or the account number on the statementWith such limited information, we simply can’t proceed further and the account could end up staying in her name (which she are contesting) Please provide us with more information so we can respond and get this issue resolved quickly If you would like to talk to someone, call ###-###-#### and ask for Carli and she will be able to help further
We are sorry there is a feeling that PMA is being too aggressive Part of this feeling may stem from some other underlying issues including · We are contractually required by BCBS to collect deductibles and co-insurance · We sent two statements: one on 6/and another on 7/ We are not sure why Mr [redacted] may not have received the first statement However, during our first live call on 7/6/17, we received confirmation a statement was received and Mr [redacted] would pay as soon as he could· of the noted calls may have come from another provider for services We only made We made our first computer call on 6/26, 3+ weeks after we sent the first statement The following live calls were made on 7/and 7/respectively These are spaced out in order to allow the patient time to make a payment The patient made his complaint on the last live call We do our very best to provide a proper balance between providing patients sufficient reminders to help them meet their obligations while also not being overbearing Our collection efforts are well within market practices and legal guidelines Further, we have spent several thousand dollars developing technology to provide patient convenience On 7/3, the patient should have been offered to set up a payment program that would have eliminated all future mailed statements and calls while easing his cash-flow burden resulting from his higher deductible We recommend Mr [redacted] call us and take advantage of this programWhile we make calls to help patients avoid the risks of not paying their deductible, we have removed Mr [redacted] from our call list This does not relieve the patient of the financial obligations incurred Again, we want to make payments as easy as possible and can set up a program to spread the payments over a few months to minimize the financial shock Feel free to contact us at ###-###-#### for additional assistance.Tell us why here
Thursday, July 7, I would like to respond to the statement from a MrGabriel *** *** concerning his first visit to Matt's BarIt’s unfortunate he did not have a postive experienceHis complaints include the following: No ice
High Prices Cash and Check only Did not like the food Having no ice is deeply rooted in the bar history of South Minneapolis where many bars did not serve spiritsChilled beer and pop did not require ice and saved on space in very small placesWe've kept that tradition alive for yearsNot a lot changes at Matt'sOur prices are consistent with other restaurants and our genre and often on the low endDinner for two around $Paying with cash or check in another tradition at Matt's thar our customers know wellThe addition of the ATM was a big step and at $transaction fee it is inexpensive compared to mostWhether or not Mr*** enjoyed his meal is subjectiveBurgers and fries aren't for everyone However, favorable public opinion has ensured that Matt's continues to serve 3500-people per week, both regulars and newcomers alike, and is one of the most award winning popular burger joints in the Twin CitiesWe are in good standing with the communityMany of our employees have been with us for many years and live nearbyTelevision shows repeatedly showcase usPresident Obama and The Secretary of Labor head and ever growing list of illustrious folks who have dined with usMatt's is not only a neighborhood hot spot, it is a statewide institution since All of this information is readily available ahead of time on our website mattsbar.com as well as a contact option for complaints, questions or concernsVery st centuryHad Mr *** contacted me with his complaints, I would have gladly refunded the cost of his mealComplaining to the Better Business Burea? UnnecessarySincerely, Scott *** Owner, Matt's Bar Cedar Avenue S Minneaplis, MN
A clerical error was found where the explanation of benefits was not attached to our system notes properly. We will be writing down the remaining balance so the net balance is Zero. Further, we will contact the patient to affirm that there is a zero balance, that statements for this
visit have been turned off, and to validate that she has no additional questions or concerns. We apologize for this clerical error and will have conversations with the staff directly responsible for this error including the impact on the patient due. If the patient would like to discuss further, feel free to contact *** ***, V.Pof Billing Operations at *** *** (direct line)
I am rejecting this response because: the reason I didn't reach out to the manager to get reimbursed for the poor service and low quality of the food and decided to approach Revdex.com is because I was treated with disrespect by the server at the bar when I tried to explain my opinion about the service at the establishment where she basically snubbed my comments and told me to get lost!!!!! So tell that to that manager when he writes that there wasn't a need to reach out to Revdex.comPlus, in his email message I don't see him apologizing but instead justifying himselfIf you google customer comments about this establishment Revdex.com should see that I'm not the only one who has noticed the poor service and low qualityFor him to say that it's ok not to provide ice with your beverage and only accept cash in the 21st century just because that's the way it was many years ago it's not acceptable to meI think it has more to do with cutting costs and not reporting taxesThe department of MN revenue should be looking into this businessHowever, when I reached out to them they say that there's nothing they can do (shocking!)
In this complaint to the Revdex.com, we lack sufficient information to look up the account being disputed. The phone number provided has too many digits, the Date of Service given appears to differ from any that we have in our system, and we lack the patient name and other markers we use to pull up
the correct information in our system. Since Ms *** states the patient is not her, then we need the information listed on any statement we have sent and/or the account number on the statementWith such limited information, we simply can’t proceed further and the account could end up staying in her name (which she are contesting). Please provide us with more information so we can respond and get this issue resolved quickly. If you would like to talk to someone, call ###-###-#### and ask for Carli and she will be able to help further
A clerical error was found where the explanation of benefits was not attached to our system notes properly We will be writing down the remaining balance so the net balance is Zero Further, we will contact the patient to affirm that there is a zero balance, that statements for this visit have been turned off, and to validate that she has no additional questions or concerns We apologize for this clerical error and will have conversations with the staff directly responsible for this error including the impact on the patient due If the patient would like to discuss further, feel free to contact [redacted] , V.Pof Billing Operations at [redacted] (direct line)
In this complaint to the Revdex.com, we lack sufficient information to look up the account being disputed The phone number provided has too many digits, the Date of Service given appears to differ from any that we have in our system, and we lack the patient name and other markers we use to pull up the correct information in our system Since Ms [redacted] states the patient is not her, then we need the information listed on any statement we have sent and/or the account number on the statementWith such limited information, we simply can’t proceed further and the account could end up staying in her name (which she are contesting) Please provide us with more information so we can respond and get this issue resolved quickly If you would like to talk to someone, call ###-###-#### and ask for Carli and she will be able to help further
We are sorry there is a feeling that PMA is being too aggressive Part of this feeling may stem from some other underlying issues including · We are contractually required by BCBS to collect deductibles and co-insurance · We sent two statements: one on 6/and another on 7/ We are not sure why Mr [redacted] may not have received the first statement However, during our first live call on 7/6/17, we received confirmation a statement was received and Mr [redacted] would pay as soon as he could· of the noted calls may have come from another provider for services We only made We made our first computer call on 6/26, 3+ weeks after we sent the first statement The following live calls were made on 7/and 7/respectively These are spaced out in order to allow the patient time to make a payment The patient made his complaint on the last live call We do our very best to provide a proper balance between providing patients sufficient reminders to help them meet their obligations while also not being overbearing Our collection efforts are well within market practices and legal guidelines Further, we have spent several thousand dollars developing technology to provide patient convenience On 7/3, the patient should have been offered to set up a payment program that would have eliminated all future mailed statements and calls while easing his cash-flow burden resulting from his higher deductible We recommend Mr [redacted] call us and take advantage of this programWhile we make calls to help patients avoid the risks of not paying their deductible, we have removed Mr [redacted] from our call list This does not relieve the patient of the financial obligations incurred Again, we want to make payments as easy as possible and can set up a program to spread the payments over a few months to minimize the financial shock Feel free to contact us at ###-###-#### for additional assistance.Tell us why here
Thursday, July 7, I would like to respond to the statement from a MrGabriel *** *** concerning his first visit to Matt's BarIt’s unfortunate he did not have a postive experienceHis complaints include the following: No ice
High Prices Cash and Check only Did not like the food Having no ice is deeply rooted in the bar history of South Minneapolis where many bars did not serve spiritsChilled beer and pop did not require ice and saved on space in very small placesWe've kept that tradition alive for yearsNot a lot changes at Matt'sOur prices are consistent with other restaurants and our genre and often on the low endDinner for two around $Paying with cash or check in another tradition at Matt's thar our customers know wellThe addition of the ATM was a big step and at $transaction fee it is inexpensive compared to mostWhether or not Mr*** enjoyed his meal is subjectiveBurgers and fries aren't for everyone However, favorable public opinion has ensured that Matt's continues to serve 3500-people per week, both regulars and newcomers alike, and is one of the most award winning popular burger joints in the Twin CitiesWe are in good standing with the communityMany of our employees have been with us for many years and live nearbyTelevision shows repeatedly showcase usPresident Obama and The Secretary of Labor head and ever growing list of illustrious folks who have dined with usMatt's is not only a neighborhood hot spot, it is a statewide institution since All of this information is readily available ahead of time on our website mattsbar.com as well as a contact option for complaints, questions or concernsVery st centuryHad Mr *** contacted me with his complaints, I would have gladly refunded the cost of his mealComplaining to the Better Business Burea? UnnecessarySincerely, Scott *** Owner, Matt's Bar Cedar Avenue S Minneaplis, MN
A clerical error was found where the explanation of benefits was not attached to our system notes properly. We will be writing down the remaining balance so the net balance is Zero. Further, we will contact the patient to affirm that there is a zero balance, that statements for this
visit have been turned off, and to validate that she has no additional questions or concerns. We apologize for this clerical error and will have conversations with the staff directly responsible for this error including the impact on the patient due. If the patient would like to discuss further, feel free to contact *** ***, V.Pof Billing Operations at *** *** (direct line)
I am rejecting this response because: the reason I didn't reach out to the manager to get reimbursed for the poor service and low quality of the food and decided to approach Revdex.com is because I was treated with disrespect by the server at the bar when I tried to explain my opinion about the service at the establishment where she basically snubbed my comments and told me to get lost!!!!! So tell that to that manager when he writes that there wasn't a need to reach out to Revdex.comPlus, in his email message I don't see him apologizing but instead justifying himselfIf you google customer comments about this establishment Revdex.com should see that I'm not the only one who has noticed the poor service and low qualityFor him to say that it's ok not to provide ice with your beverage and only accept cash in the 21st century just because that's the way it was many years ago it's not acceptable to meI think it has more to do with cutting costs and not reporting taxesThe department of MN revenue should be looking into this businessHowever, when I reached out to them they say that there's nothing they can do (shocking!)
In this complaint to the Revdex.com, we lack sufficient information to look up the account being disputed. The phone number provided has too many digits, the Date of Service given appears to differ from any that we have in our system, and we lack the patient name and other markers we use to pull up
the correct information in our system. Since Ms *** states the patient is not her, then we need the information listed on any statement we have sent and/or the account number on the statementWith such limited information, we simply can’t proceed further and the account could end up staying in her name (which she are contesting). Please provide us with more information so we can respond and get this issue resolved quickly. If you would like to talk to someone, call ###-###-#### and ask for Carli and she will be able to help further