Mattabassett Canoe Club

From: [redacted] Sent: Saturday, February 04, 3:PM To: [redacted] Cc: [redacted] Subject: Mattabesett Canoe Club [redacted] Let me begin by offering a sincere apology for the issues you encountered on New Years EveTo be succinct, it was the worst night we have ever had at the Canoe ClubWe are not certain of what actually initiated the breakdown in our kitchen but once it happened we lost controlThere are no words to describe how badly I feel about this issue I am happy to refund $to your credit cardI will need a copy of your actual credit card receiptAlso I will need to get your card information by phone to initiate the creditWe do not retain credit card informationWe have been closed for the month of January and I just received your note from Revdex.com this weekIn closing I can only say that your experience does not reflect a night at the Canoe ClubWe have many lessons learned as does our new chefI hope that you can find a reason to return and visit us in the futureRegards [redacted] Owner

From: [redacted] Sent: Saturday, February 04, 2017 3:02 PM To: [redacted] Cc: [redacted] Subject: Mattabesett Canoe Club [redacted]   Let me begin by offering a sincere apology for the issues you encountered on New Years Eve. To be succinct, it was the worst night we...

have ever had at the Canoe Club. We are not certain of what actually initiated the breakdown in our kitchen but once it happened we lost control. There are no words to describe how badly I feel about this issue.  I am happy to refund $150 to your credit card. I will need a copy of your actual credit card receipt. Also I will need to get your card information by phone to initiate the credit. We do not retain credit card information. We have been closed for the month of January and I just received your note from Revdex.com this week. In closing I can only say that your experience does not reflect a normal night at the Canoe Club. We have many lessons learned as does our new chef. I hope that you can find a reason to return and visit us in the future. Regards [redacted] Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]