To Whom It May Concern, See email below that was sent to our customer explaining the situationAs noted in the email below, the price of the statue has doubled in cost without any notice to usThe amount that our customer paid did not cover the cost of the statue, plus the shipping charge in addition (approximately $300.00)Originally, we asked our customer to pay the additional amount, however after his explanation that the money was raised by his son for a project we dropped the charge to $to help him outWe are a small company trying to service our customers and provide them with high quality products at reasonable prices and free shippingOur profit margin is minimal and for us to ship the statue at the cost paid by our customer is just not possibleSince then our customer has full credit for the order placed.Our website states "Prices Subject to Change without notice"I hope this explanation is satisfactoryBest Regards, Matthew FSheehan Co., Inc.*** From: Matthew FSheehan Company To: [redacted] Cc: [redacted] Sent: Monday, August 17, 3:PMSubject: Re: Order #***Hello ***,This email is in regards to your order for Our Lady of Guadalupe with Sunburst that you placed on our website www.matthewfsheehan.netThe statue was ordered and will ship directly from the manufacturer, we had the price on our website $and free shippingWhen we called to find out when your order will ship we were notified that the cost of the statue more then doubled, we had no idea that they had price increase and they are unwilling to do any adjustmentsI’m writing to you with hope that you will take under consideration our situation and to consider paying an additional amount of $just to cover the cost and shippingI understand if you will need to cancel this order, since we can’t afford to ship it for that amountPlease accept our sincere apology for the inconvenience and advice how would you like to proceedThank you, *** Matthew FSheehan Company "We Deliver What Others Promise"P: [redacted] | F: [redacted] [email protected]| www.matthewfsheehan.com
We are sending you this letter regarding the chalice purchased for your customer Fr [redacted] on purchase order #His complaint was that he noticed four stones missing from this chalice which he reviewed upon receiptAs quoted in one of his emails, " Upon receiving, I opened the box and looked at it in my room which was dimly lightedI did not find the stones missing at that time"First of all, if the stones would have become loose from the chalice at that point, he would have noticed at least one of four stones missing as well as the loose stones in the bag/boxHe did not...and furthermore, we inspect here before we shipped itSo after he received the chalice on 6/29, he then traveled from Missouri to Germany with this chaliceIn Germany on July 9, he sends you an email stating that there are now four stones missing on the chalice(which he carefully hand carried to Germany)Clearly he was not careful enoughIt is abvious that Fr [redacted] mishandled this chalice in his travels from the Us to GermanyWe are certain it was not done intentially, but clearly the fault is his ownThis chalice is an ornate chaliceIt is not meant to travel the way it wasWe had forward the photo and emails to our European Vender and he noted the same thingsIn reading the many emails from Fr***, it was very disturbing and shocking that such an email came from a priestNevertheless, we would like to send you the four replacement stones at no charge and you can have a local jeweler glue them back in, or you can send the chalice back to us and we will do it for you at no chargeThe other option was our vendor had offered to replace it at no charge if we ship it back to them in ItalyHowever, the freight charges to and from Italy would be at your expenseI am still waiting for the vendor to confirm back that the replacement offer is still an option( They may be on holiday shutdown) and what the freight charges would be to ship it backIf we were to it to Italy via DHL, the shipping charges would be estimated at to Then the shipping back to us would be another expenseIf the Revdex.com would like to call or email us directly and review this, we would be happy to help you in any wayWe stand behind our product and behind Matthew FSheehan Companyi hope this information is helpful and gets resolution soon
To Whom It May Concern, See email below that was sent to our customer explaining the situationAs noted in the email below, the price of the statue has doubled in cost without any notice to usThe amount that our customer paid did not cover the cost of the statue, plus the shipping charge in addition (approximately $300.00)Originally, we asked our customer to pay the additional amount, however after his explanation that the money was raised by his son for a project we dropped the charge to $to help him outWe are a small company trying to service our customers and provide them with high quality products at reasonable prices and free shippingOur profit margin is minimal and for us to ship the statue at the cost paid by our customer is just not possibleSince then our customer has full credit for the order placed.Our website states "Prices Subject to Change without notice"I hope this explanation is satisfactoryBest Regards, Matthew FSheehan Co., Inc.*** From: Matthew FSheehan Company To: [redacted] Cc: [redacted] Sent: Monday, August 17, 3:PMSubject: Re: Order #***Hello ***,This email is in regards to your order for Our Lady of Guadalupe with Sunburst that you placed on our website www.matthewfsheehan.netThe statue was ordered and will ship directly from the manufacturer, we had the price on our website $and free shippingWhen we called to find out when your order will ship we were notified that the cost of the statue more then doubled, we had no idea that they had price increase and they are unwilling to do any adjustmentsI’m writing to you with hope that you will take under consideration our situation and to consider paying an additional amount of $just to cover the cost and shippingI understand if you will need to cancel this order, since we can’t afford to ship it for that amountPlease accept our sincere apology for the inconvenience and advice how would you like to proceedThank you, *** Matthew FSheehan Company "We Deliver What Others Promise"P: [redacted] | F: [redacted] [email protected]| www.matthewfsheehan.com
We are sending you this letter regarding the chalice purchased for your customer Fr [redacted] on purchase order #His complaint was that he noticed four stones missing from this chalice which he reviewed upon receiptAs quoted in one of his emails, " Upon receiving, I opened the box and looked at it in my room which was dimly lightedI did not find the stones missing at that time"First of all, if the stones would have become loose from the chalice at that point, he would have noticed at least one of four stones missing as well as the loose stones in the bag/boxHe did not...and furthermore, we inspect here before we shipped itSo after he received the chalice on 6/29, he then traveled from Missouri to Germany with this chaliceIn Germany on July 9, he sends you an email stating that there are now four stones missing on the chalice(which he carefully hand carried to Germany)Clearly he was not careful enoughIt is abvious that Fr [redacted] mishandled this chalice in his travels from the Us to GermanyWe are certain it was not done intentially, but clearly the fault is his ownThis chalice is an ornate chaliceIt is not meant to travel the way it wasWe had forward the photo and emails to our European Vender and he noted the same thingsIn reading the many emails from Fr***, it was very disturbing and shocking that such an email came from a priestNevertheless, we would like to send you the four replacement stones at no charge and you can have a local jeweler glue them back in, or you can send the chalice back to us and we will do it for you at no chargeThe other option was our vendor had offered to replace it at no charge if we ship it back to them in ItalyHowever, the freight charges to and from Italy would be at your expenseI am still waiting for the vendor to confirm back that the replacement offer is still an option( They may be on holiday shutdown) and what the freight charges would be to ship it backIf we were to it to Italy via DHL, the shipping charges would be estimated at to Then the shipping back to us would be another expenseIf the Revdex.com would like to call or email us directly and review this, we would be happy to help you in any wayWe stand behind our product and behind Matthew FSheehan Companyi hope this information is helpful and gets resolution soon