[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI made an impulse decision to purchase a truck with far less features, due to frustration with all the issues with my truckThe financial details in this new purchase would have affected me financially and my credit down the roadMy payments were higher for a longer period of time for a newer vehicle with less featuresI decided I was done with [redacted] and returned their [redacted] I am grateful they agreed to the return and release me from the contractual agreementMy [redacted] is covered shall any more issues arise I will simply have it repaired
[redacted] called the dealership and said that she was interested in purchasing the new [redacted] after all this and we agreed on a price and paymentAfter all our efforts to satisfy Miss D [redacted] she decided on a purchase and took delivery of her new vehicleThe evening she took delivery she stated that all was wellThe next day she informed our service deptthat she did not want the new vehicle and that she was going to return it for her trade in vehicleWe decided to go ahead and with as per her wishes to back the deal out and return her to her trade in vehicle
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The dealership is incorrect I have a copy of the two papers that I signed one stating the amount they were to payoff is $18,and the second one that they had me sign afterwards stating the lesser amount There is a recording of what happened which proves the events of this transaction as well I do not owe the money the dealership is claiming They owe me They should not be able to take advange of me as the consumer against a big corporatiin The payoff the dealership agreed to pay for my vehicle is $18, This dealership is taking extreme advantage of a customer y never explain[Provide details of why you are not satisfied with this resolution.] Regards,
On December 15, the customer traded a leased vehicle and represented the payoff to be and signed a payoff verification sheet stating that if the payoff is greater than this amount that the buyer agrees to pay Texan the correct amountThe payoff is actually So actually the customer owes Texan the balance
Mr [redacted] came in on December 8, and requested from Aysa A [redacted] at Texan GMC Buick to have his cooling system diagnosed to see why they weren't workingMeanwhile the BDC center called Mr [redacted] to see if he would be interested in trading his GMC ***, Mr [redacted] stated that he would be buying new vehicles in the near future, but he had a repair bill for replacing hoses on his [redacted] that he was not happy with and would like us to cover his bill if we wanted to sell him vehiclesUnfortunately service and sales are two different departments and we are not obligated to cover repairs because a customer states that in the near future he will be purchasing additional vehiclesThe estimate that Mr [redacted] was charged was by the labor time guide plus the cost of parts that he approved by phone ( repair for the horns was declined, which he had originally told Aysa to repair when the vehicle was dropped off and was told by Aysa that we should get an estimate first for him to approve)Mr [redacted] came in to pick up his vehicle after repairs were completed and expected the repair bill to be taken care ofMr [redacted] never spoke to the sales deptabout the purchase of vehicles, only the BDC center
Again as the complaint states, we were to pay off $18,unfortunately the payoff is substantially higher than that amount which the customer was to be responsible for
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI made an impulse decision to purchase a truck with far less features, due to frustration with all the issues with my truckThe financial details in this new purchase would have affected me financially and my credit down the roadMy payments were higher for a longer period of time for a newer vehicle with less featuresI decided I was done with [redacted] and returned their [redacted] I am grateful they agreed to the return and release me from the contractual agreementMy [redacted] is covered shall any more issues arise I will simply have it repaired
[redacted] called the dealership and said that she was interested in purchasing the new [redacted] after all this and we agreed on a price and paymentAfter all our efforts to satisfy Miss D [redacted] she decided on a purchase and took delivery of her new vehicleThe evening she took delivery she stated that all was wellThe next day she informed our service deptthat she did not want the new vehicle and that she was going to return it for her trade in vehicleWe decided to go ahead and with as per her wishes to back the deal out and return her to her trade in vehicle
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The dealership is incorrect I have a copy of the two papers that I signed one stating the amount they were to payoff is $18,and the second one that they had me sign afterwards stating the lesser amount There is a recording of what happened which proves the events of this transaction as well I do not owe the money the dealership is claiming They owe me They should not be able to take advange of me as the consumer against a big corporatiin The payoff the dealership agreed to pay for my vehicle is $18, This dealership is taking extreme advantage of a customer y never explain[Provide details of why you are not satisfied with this resolution.] Regards,
On December 15, the customer traded a leased vehicle and represented the payoff to be and signed a payoff verification sheet stating that if the payoff is greater than this amount that the buyer agrees to pay Texan the correct amountThe payoff is actually So actually the customer owes Texan the balance
Mr [redacted] came in on December 8, and requested from Aysa A [redacted] at Texan GMC Buick to have his cooling system diagnosed to see why they weren't workingMeanwhile the BDC center called Mr [redacted] to see if he would be interested in trading his GMC ***, Mr [redacted] stated that he would be buying new vehicles in the near future, but he had a repair bill for replacing hoses on his [redacted] that he was not happy with and would like us to cover his bill if we wanted to sell him vehiclesUnfortunately service and sales are two different departments and we are not obligated to cover repairs because a customer states that in the near future he will be purchasing additional vehiclesThe estimate that Mr [redacted] was charged was by the labor time guide plus the cost of parts that he approved by phone ( repair for the horns was declined, which he had originally told Aysa to repair when the vehicle was dropped off and was told by Aysa that we should get an estimate first for him to approve)Mr [redacted] came in to pick up his vehicle after repairs were completed and expected the repair bill to be taken care ofMr [redacted] never spoke to the sales deptabout the purchase of vehicles, only the BDC center
Again as the complaint states, we were to pay off $18,unfortunately the payoff is substantially higher than that amount which the customer was to be responsible for