Matthew Moss Painting

Initial Business Response / [redacted] (1000, 5, 2015/04/15) */ This is nothing but lies, we did have some blemishes to fix but the homeowner would not allow us to, we told them several times that we were not done, we had an original start date and they changed it by rushing us to get there sooner than agreed, we did try to fix the problem with this customer but they refused to allow us back in there home and wanted us to then change up our schedule again putting other customers waiting longer so that they could be there, we did reach out to them and we were told by her when we agreed to refund them a thousand dollars because we could see these are people that will make a mountain out of a mole hill that that would be the best thing to do, years of experience and we had never had customers like these people, we will still agree to refund them $dollars as soon as they with draw the law suit in small claims court we also have text messages and emails of what we stated with them!!!!! So if the customer wants to call me like a Man and talk about this I will be happy to resolve this!!!!! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have communicated in writing to contractor acceptance of $1,- however this contractor has not demonstrated any follow thru, rather just verbal attacks and promisesPromises were never kept, agreed time to work on project canceled/no showedProject was delayed several timesAgreed upon settlement payments never received When we actually receive this agreed upon settlement we will consider case closed, and only then will we communicate to the court a settlement was reached Final Business Response / [redacted] (4000, 9, 2015/04/21) */ I recieved an email from the customer today wanting to settle the matter providing we mail him one thousand dollars, and we have no problem doing this but we want in writing the agreement and we asked for this plus days instead of day so that we can get our summer season kicked off and our cash flow up, but the customer emailed back saying that the ema itself is good enough and a email is not a binding document, this just goes to show that this customer from the very beginning is not willing to work out this matter no more today than he was last year when we started the job he Hans lied from the beginning about us making promises and would not allow us to rectify the problem last year, we are willing to pay Mr [redacted] his money but we will need in writing an agreement if he wants us to type it up we will be glad to!!!! Final Consumer Response / [redacted] (3000, 11, 2015/04/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) No where in this email, was I argumentative or refuse anything as the contractor is sayingOn the contrary I was clarifying what exactly he needing as an email is typed words, hence writtenThe contractor seems to want to find and make conflictI had a professional conversation with the Revdex.com and am so thankful they are willing to mediate with this contractor, which is both sad and speaks to there lack of professionalism Sent from my iPad Begin forwarded message: From: [redacted] Date: April 21, at 2:12:PM CDT To: [redacted] Subject: Re: Resolution I spoke with [redacted] at the Revdex.com and I am in complete compliance with the resolution that I offered and he agreed that there should be a agreement document ball in your court [redacted] Sent from my iPhone On Apr 20, 2015, at 9:PM, [redacted] wrote: This email is in writing, hence I'm not sure what you are needing in addition to what we already wrote [redacted] Sent from my iPad On Apr 20, 2015, at 8:PM, [redacted] wrote: I need that in writing please Sent from my iPhone On Apr 20, 2015, at 7:PM, [redacted] wrote: [redacted] : We are in receipt of your response to the complaint we filed with the Better Business BereaPlease know we will not call you, as all attempts to resolve this concern or offer solutions for its resolution will be done in writing As you offered with the Revdex.com, we are willing to compromise and accept your offer of $1,to resolve the uncompleted work, contingent upon receiving this full settlement in the next days Upon receiving reimbursement of $1,000.00, we will agree to communicate with the Revdex.com and Crow Wing County Court House that a settlement was reachedWe will not drop either legal or public options until we have received the settlement payment in full Please send a check in the amount of $1,to: [redacted] Deerwood, MN As you noted in your Revdex.com, in November you "offered" to reimburse us $1,- yet you made not one attempt to do soHence we are expecting the full settlement immediately

Initial Business Response /* (1000, 5, 2015/04/15) */
This is nothing but lies, we did have some blemishes to fix but the homeowner would not allow us to, we told them several times that we were not done, we had an original start date and they changed it by rushing us to get there sooner than...

agreed, we did try to fix the problem with this customer but they refused to allow us back in there home and wanted us to then change up our schedule again putting other customers waiting longer so that they could be there, we did reach out to them and we were told by her when we agreed to refund them a thousand dollars because we could see these are people that will make a mountain out of a mole hill that that would be the best thing to do, 29 years of experience and we had never had customers like these people, we will still agree to refund them $1000.00 dollars as soon as they with draw the law suit in small claims court we also have text messages and emails of what we stated with them!!!!! So if the customer wants to call me like a Man and talk about this I will be happy to resolve this!!!!!
Initial Consumer Rebuttal /* (3000, 7, 2015/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have communicated in writing to contractor acceptance of $1,000.00 - however this contractor has not demonstrated any follow thru, rather just verbal attacks and promises. Promises were never kept, agreed time to work on project canceled/no showed. Project was delayed several times. Agreed upon settlement payments never received.
When we actually receive this agreed upon settlement we will consider case closed, and only then will we communicate to the court a settlement was reached.
Final Business Response /* (4000, 9, 2015/04/21) */
I recieved an email from the customer today wanting to settle the matter providing we mail him one thousand dollars, and we have no problem doing this but we want in writing the agreement and we asked for this plus 45 days instead of 30 day so that we can get our summer season kicked off and our cash flow up, but the customer emailed back saying that the ema itself is good enough and a email is not a binding document, this just goes to show that this customer from the very beginning is not willing to work out this matter no more today than he was last year when we started the job he Hans lied from the beginning about us making promises and would not allow us to rectify the problem last year, we are willing to pay Mr. [redacted] his money but we will need in writing an agreement if he wants us to type it up we will be glad to!!!!
Final Consumer Response /* (3000, 11, 2015/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No where in this email, was I argumentative or refuse anything as the contractor is saying. On the contrary I was clarifying what exactly he needing as an email is typed words, hence written. The contractor seems to want to find and make conflict. I had a professional conversation with the Revdex.com and am so thankful they are willing to mediate with this contractor, which is both sad and speaks to there lack of professionalism.
Sent from my iPad
Begin forwarded message:
From: [redacted]
Date: April 21, 2015 at 2:12:55 PM CDT
To: [redacted]
Subject: Re: Resolution
I spoke with [redacted] at the Revdex.com and I am in complete compliance with the resolution that I offered and he agreed that there should be a agreement document ball in your court ....
[redacted]
Sent from my iPhone
On Apr 20, 2015, at 9:16 PM, [redacted] wrote:
This email is in writing, hence I'm not sure what you are needing in addition to what we already wrote. [redacted]
Sent from my iPad
On Apr 20, 2015, at 8:19 PM, [redacted] wrote:
I need that in writing please
Sent from my iPhone
On Apr 20, 2015, at 7:44 PM, [redacted] wrote:
[redacted]:
We are in receipt of your response to the complaint we filed with the Better Business Berea. Please know we will not call you, as all attempts to resolve this concern or offer solutions for its resolution will be done in writing.
As you offered with the Revdex.com, we are willing to compromise and accept your offer of $1,000.00 to resolve the uncompleted work, contingent upon receiving this full settlement in the next 30 days.
Upon receiving reimbursement of $1,000.00, we will agree to communicate with the Revdex.com and Crow Wing County Court House that a settlement was reached. We will not drop either legal or public options until we have received the settlement payment in full.
Please send a check in the amount of $1,000.00 to:
[redacted]
Deerwood, MN 56444
As you noted in your Revdex.com, in November you "offered" to reimburse us $1,000.00 - yet you made not one attempt to do so. Hence we are expecting the full settlement immediately

Initial Business Response /* (1000, 8, 2015/09/09) */
We are on the process of refunding the customer he will receive a check with in the next two weeks
Initial Consumer Rebuttal /* (3000, 15, 2015/09/21) */
Due to a mistype by6 me o9f my email address, the file was closed.
I have not received...

and returned deposit from Matthew Moss Painting Company and need to reopen and get my $800.00 deposit returned.
We are elderly, retired on a fixed income and are in immediate need for our money.
Our email is [redacted]@yahoo.com
I believe the week period as stated is up and we have received no refund at all.