Matthew R. Borden Heating and Cooling

The system is seven years old and out of warrantyWe cannot predict if an internal component will fail and we are not the manufacturer of the productWe repaired it twice and even discounted the second repair because we felt bad for the customer and wanted to help them outIt was six months later when the system broke a third time with a new problemThe fault code indicated a sensor failure but the sensors checked out good - the fault code could also mean that the control board is faultyThere would be no sense in replacing the sensors ( which are new )to end up with an air conditioner that still does not functionThe customer really should get a second opinion if for some reason does not trust our diagnosisIt is unfortunate that the customers unit has broken again but the repairs previously performed were successful and we cannot refund money for a successful repairThe customer really should just realize that it is an older unit and may require repairs to keep it running or they can replace the systemPrices for both options were givenWe have treated the customer very well and even provided a free diagnostic service call on the last visit