Matthew RBorden Heating and Cooling

Hello, [redacted] has failed to pay us for a service visit three or four years ago for a " no heat call " The problem that he had with his boiler at that time was due to lack of proper upkeep and maintenanceHe has has always refused routine maintenance despite us calling him once a year for this serviceService calls due to improper system maintenance are not covered by a warranty of any sort per the manufacturer's and our guidelinesAdditionally, we reserve the right to refuse service for non paying customers

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:portions of the the explanations provided by the service provider simply aren't accurate in a factual basis, and they display a complete lack of accountability which is my biggest concern the unit broke down in november and was repaired ($538.10), and stopped working again the next daywhich led to the second repair (verbally quoted in the $range, was presented with a bill for $572.75, and then adjusted to $when I questioned the initial price) in both cases, the provider recommended repair over replacement the unit then operates for approx months didnt need to heat or cool in the spring, and then on the first day of using the AC it breaks again Tech support says its the same issue and part as the second repair (i was there for the phone call), vendor says that's it the main board (something different)wants to charge $to repair Alternative is a quote of $for new systemas opposed to the "ballpark" quote of $3500-in december it's obvious that we disagree, and that we will not be doing business together in the future im very disappointed in how I have been treated, and want others consumers to be aware in advance of the business practices at Borden HVACRegards, [redacted]