Matthews Auto Group Inc

Phone response - we have taken care of the rails in question, and they were installedShe is all set

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The dealer's response correctly states that "no leaks of oil or coolant were observed" - BECAUSE BOTH WERE BEING BURNED DUE TO THE UNACCEPTABLE HEAD GASKET INSTALLATION! As I previously stated, I requested of Matthews that they the job and they told me that I would have to gamble on the outcome, which I am unwilling to doMY CAR HAD NO OIL OR COOLANT CONSUMPTION PRIOR TO THE HEAD GASKET REPLACEMENT! The burning oil situation is getting worse (prompting my complaint to Revdex.com), now I have to add a quart of oil every miles! And I have to keep checking for oil and coolant consumption every week, which I never had to do before! Also, I did not see any offer of resolution in the dealer's response, only an invitation to contact them AGAIN, which I had done without success twice before (which they correctly reference). Regards, *** ***

In regards to complaint, Head gaskets were replaced 09/19/16 at 247,783 miles as per customer request. Customer returned 10,519 miles after repair 02/13/17      customer complaint car is using oil we replaced the PVC valve and performed an engine flush due to the age and...

miles of vehicle this would help with any piston control ring issues if present internal of engine. Customer then returned 3/20/17 with same complaint car using oil. miles 259,905miles we inspected vehicle found no leaks present oil or coolant performed oil and filter change started oil consumption test advised customer we will inspect vehicle in 1,200 miles. Customer was instructed not to add any oil. We advised customer with 260,000 miles it is very common to use oil during oil changes this condition is caused by internal wear and would have nothing to due with a head gasket replacement. The head gasket replacement was due to external leaks diagnosed from other repair shop. We inspected vehicle with customer and found no external leaks coolant or oil. We have not seen customer since last visit 03/20/17 at 259,904 miles. Very surprised customer has not reached out to us directly as we are very customer focused and normally have very good results.  Thank you.   Michael S[redacted]  Service Director  Matthews Import Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,...


[redacted]They still have to fix a partnon the actual rail. I spoke to Joe and he said it would be taken care of and to let him know when I could come in.. No cargo mat. Compromised with used rails and cargo cover.

I CONTACTED CUSTOMER AND CREDITED HIS CREDIT CARD BACK FOR $67.39 AND APOLOGIZED AS HEA HAD ASKED,HE SAID HE IS SATISFIED NOW  THANK YOU MIKE R[redacted]  MATTHEWS CHEVROLET SERVICE MANAGER

Hi,I had placed a complaint against Matthews Auto Subaru on 7/17/17 for false advertisement with their gift cards for test driving a vehicle. They have reached out to me, and the matter has been resolved. I would consider this case closed.  Thank you for your time.   [redacted]