Matthews Auto Group

Phone response - we have taken care of the rails in question, and they were installedShe is all set

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The dealer's response correctly states that "no leaks of oil or coolant were observed" - BECAUSE BOTH WERE BEING BURNED DUE TO THE UNACCEPTABLE HEAD GASKET INSTALLATION! As I previously stated, I requested of Matthews that they the job and they told me that I would have to gamble on the outcome, which I am unwilling to doMY CAR HAD NO OIL OR COOLANT CONSUMPTION PRIOR TO THE HEAD GASKET REPLACEMENT! The burning oil situation is getting worse (prompting my complaint to Revdex.com), now I have to add a quart of oil every miles! And I have to keep checking for oil and coolant consumption every week, which I never had to do before! Also, I did not see any offer of resolution in the dealer's response, only an invitation to contact them AGAIN, which I had done without success twice before (which they correctly reference) Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] They still have to fix a partnon the actual railI spoke to Joe and he said it would be taken care of and to let him know when I could come inNo cargo matCompromised with used rails and cargo cover

Good Morning ***, Our COO for Matthews Auto , Nelson V [redacted] ***, has forwarded me the complaint from [redacted] Unfortunately our General Manager wasn’t aware that we do indeed refund our AutoAwards memberships when situations like this occur and the membership has not been usedI will remind our management team of this at our next team meetingI will process a refund to Mr [redacted] today (it will probably go in the mail Monday)The refund amount will be for $($+ 8% tax)I will mail the check to the address he has listed on the complaintIf you have any additional questions please feel free to email or call meRegards, Rob Rob M [redacted] Operations Manager Matthews Auto

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I CONTACTED CUSTOMER AND CREDITED HIS CREDIT CARD BACK FOR $AND APOLOGIZED AS HEA HAD ASKED,HE SAID HE IS SATISFIED NOW THANK YOU MIKE R*** MATTHEWS CHEVROLET SERVICE MANAGER

In regards to complaint, Head gaskets were replaced 09/19/at 247,miles as per customer requestCustomer returned 10,miles after repair 02/13/ customer complaint car is using oil we replaced the PVC valve and performed an engine flush due to the age and miles of vehicle this would help with any piston control ring issues if present internal of engineCustomer then returned 3/20/with same complaint car using oilmiles 259,905miles we inspected vehicle found no leaks present oil or coolant performed oil and filter change started oil consumption test advised customer we will inspect vehicle in 1,milesCustomer was instructed not to add any oilWe advised customer with 260,miles it is very common to use oil during oil changes this condition is caused by internal wear and would have nothing to due with a head gasket replacementThe head gasket replacement was due to external leaks diagnosed from other repair shopWe inspected vehicle with customer and found no external leaks coolant or oilWe have not seen customer since last visit 03/20/at 259,milesVery surprised customer has not reached out to us directly as we are very customer focused and normally have very good results Thank you Michael S*** Service Director Matthews Import Center

Desired settlement is the $down payment so I can get my car fixed properly, or to have Matthew's replace all the bearings that are bad or may need replacement soon so my vehicle is safe to have my children in

Hi,I had placed a complaint against Matthews Auto Subaru on 7/17/for advertisement with their gift cards for test driving a vehicleThey have reached out to me, and the matter has been resolvedI would consider this case closed Thank you for your time [redacted]

Here's the deal When we came in to pick up the car for some odd reason all of the extras that they had packed into the loan had equaled exactly the amount that we put down *** protection which I swore to you guys up-and-down I did not want it was on our last vehicle it did not work we had huge rust spot on door rim protection did not want but It was Already added in to get it out of there we had to jump through all these kinds of hoops to get it off you guys have a pretty good deal going down there for you I just think it needs to be known that Matthews brags about having a wonderful experience this is the second car that we bought from Matthews there will not be a third I would like part of the $or $of points that we have coming to us you say you need that in your account to purchase a car or to keep open we will not be buying another car from you again And yes I did flip out in your showroom because I told David r*** that I wanted my old car back and to cancel the whole deal he told me that we couldn't do that I told him to keep both of the cars in not so many words and then you gave us all those points yes it was to appease us we be able to buy new snow tires or this or that no one ever told us that we needed to keep $in the account try and deny that you said that if you didn't screw up why did we end up with so many and the reason my wife was being so belligerent with you on the phone is because at the end of the day we still owed you money for snow tires that should have been covered with all of our points but you guys have a pretty good Rackett down there We are not going to get anywhere so let's just forget about it I apologize about no punctuation I just got out of the hospital from shoulder surgery Please note their file I feel they packed the loan which is unfair - and illegalI've talked to friends who have gotten vehicles with you guys and same thing with them same issues We have paid vehicle off and that's that you have to live with what you do!! I believe the state of NY would be interested in the "packing" of such transactionsTammi- the representative at Matthews told my wife she would call her right back and failed to do so for hoursPhone records could show that my wife called twiceTwice DOES NOT equal several timesIf telling this Tammi person that she was being held accountable for what promises she made equals belligerent then I guess my wife was. *** ***

good morning ***
This is mike r*** service manager at Matthews Chevrolet the selling dealer of customer ritzman dodge dartHe purchased the vehicle on 3/01/from *** *** and had a check engine light come on 3/02/We diagnosed the issue for his vehicle as a faulty ignition coil and one spark plugWe replaced all spark plugs per customer request even though only one was needed and a loaner vehicle was given to customerVehicle did come back the next morning 3/03/for a check engine light again one of the spark plug wire boots weren't seated properlyCustomer came in on 03/for what he described as a bad wheel bearing type noise and stated the vehicle pulls while drivingWe diagnosed and replaced the rf wheel bearing and performed a wheel alignment customer again was in a loaner vehicleCustomer did come back in again stating he still has a noise so I explained to him at the time because it was late in the afternoon and we didn't have any loaner vehicles he would have to come back another timeMyself and none of my advisors have heard from this customer since then. All repairs have been made to vehicle at no charge and we will gladly look at vehicle for this noise concern he has.We will honor the warranty for the noise but not willing to give a $payment to customer thank you

The ***’s originally came in on 05/06/and were presented a menu. They choose Option based on their loan approval. The customers were came in on 5/8/to take delivery of their vehicle. Once David R*** starting going over the paperwork, Mr *** became very agitated
and started to use vulgar language on the showroom floor. I came out to find out what was going on. He stated that he did not want to pay for the additional protections that he had already agreed to. I explained to him that we could remove all of the protections with the exception of the rust protection (as the physical application of the product had already taken place), or if that wasn’t acceptable, they did not have to take the vehicle. Mr *** left the showroom and went out into the parking lot. After a few minutes Mr *** returned to the showroom and I went over the figures with them again, and they again agreed to the protections offered. I offered to put an additional $of AA points on their account as a goodwill gesture (notated on the purchase order). They thanked us for our assistance in getting them approved and completed the purchase of the vehicle. On 12/3/Mrs *** came in to have some service work done. For some reason the AA bonus points had not posted to her account. She left a check for the full amount and we told her we would hold the check until we could get to the bottom of it. She called back repeatedly, becoming more belligerent with each phone call. I advised her that we were working on it and were happy to get to the bottom of it, but that she couldn’t continue to yell at our staffThe following day, 12/04/15, the $points were credited to the account, thus allowing her to use $of Auto Awards (Matthews Cash) to offset her bill. Mrs *** came in, picked up the original check and paid us the difference of $126.19. Tami E*** Business Manager Matthews Auto Group (P) ***

An ID of *** was submitted on 8/4/with an occurrence that happened on April 19th, 2017.Katie *** in the BDC (Business Development Center) and Bill *** spoke to the customer aboutturning her Kia Optima lease early that she purchased from Maguire KIA in Ithaca, NY, as she had58,
miles already on her 45,mile lease, with payments remaining at $313.59/moOn April28,we delivered a new Kia Forte LX to her, financed with KIA Motors Finance Co, and turning inher leased carThis was the only option available to her as credit did not allow a re-lease and KMFCmade an exception to finance but only the purchase price of the Forte.We had attempted to have her trade the Optima in for a Kia Optima LX so we could purchase itthereby avoiding her responsibility for over mileage, remaining payments, and wear and tear consideredexcessiveThis was not possible for she would have needed at least $2,down and the resultingpayment was $80-100/ momore than she felt she could affordEven turning in the Optima to purchasethe Optima was too high a new monthly payment.Then came the Forte, a less expensive optionWithout financing any overage amounts from the Optimalease, the Forte payment was $328/mowhich was affordable to herBill *** explained to her that Kiawould then send her a bill for coverage amounts, including excess mileage, remaining payments, anddamage in about one monthShe acknowledged this, showed no concern for it, and it seemed to Bill*** that her chief concern was getting the new car.The condition of her Optima overall was fair, as she had damage to front bumper requiring fiberglassrepair and paintingThis was repaired by Dave *** for $300, which paid for by the costumerBill*** verified that the work was completed by Dave at the time of the repairsThe costumer alleges thatKMFC told her the front bumper had damage, however Bill *** saw no reference to that on her finalbill.The final bill she received from KMFC was $4,which represented the lease amount balance($13,620.72) less the realized sale price ($9,500.00), plus a $sales feeIt is clearly stated on the finalebill "We have determined that the below is less than the amount you would have owed if you had returnedyour vehicle at full maturity." That being said, Bill *** thought that the final bill would be for mileageat $2,and remaining payments of$1,for a total of$3,The difference is $310.76,which Bill *** thought could represent other damage on the carSincerely, Marvin ***, General Manager ext

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Desired settlement is the $2000 down payment so I can get my car fixed properly, or to have Matthew's replace all the bearings that are bad or may need replacement soon so my vehicle is safe to have my children in.

Good Morning [redacted], Our COO for Matthews Auto , Nelson V[redacted], has forwarded me the complaint from [redacted]. Unfortunately our General Manager wasn’t aware that we do indeed refund our AutoAwards memberships when situations like this occur and the membership has not been used. I will remind...

our management team of this at our next team meeting. I will process a refund to Mr. [redacted] today (it will probably go in the mail Monday). The refund amount will be for $430.92 ($399 + 8% tax). I will mail the check to the address he has listed on the complaint. If you have any additional questions please feel free to email or call me. Regards, Rob Rob M[redacted] Operations Manager Matthews Auto