Matthews Contruction

Please find the contract and itinerary attached. Please let me know if you received the video? Good afternoon. I thought these were sent with the original...

reply.Please find the contract and itinerary attached.Did you received the video from the vehicle that day where the bride and groom say goodbye to the driver?Also Ms. [redacted] had the limo reserved from 2pm-6:30pm, and the day before when she confirmed the limo, she adjusted the time to 2:15pm-6:45pm.
I have the original work sheet from the week and the actual worksheet
from the day off if you would like to see the times. These sheets would
confidential as they have customer information on them. She needed to adjust the time as 2pm was to early to pickup each party and take them to the church as the ceremony was at 3pm.
Ms. [redacted] never gave any indication about anything after dropping them
off at the reception, she even says goodbye to the driver. Please let me know if you have any questions. thankscassie

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] has not received any calls on her phone and doesnt have any voicemails from the company either. [redacted] is her daughter whom which used her credit card to pay for the limo. [redacted] only put the deposit down.
Regards,
[redacted]

To Whom it may concern:A full refund plus a complimentary wine tour has been made to the contract holder [redacted]Please contact me if you have any questions.

We have sent a detailed response and video.  Please let me know if you have any further questions.

As [redacted] is the contract holder, we need to speak with her.  We will reach out to her again tonight.

Re:         [redacted] To Whom It May Concern: I’m writing in response to a complaint that was received on February 20th, 2016.  I don’t understand why this is the first complaint and or correspondence regarding this reservation as the deposit for this...

reservation was made on March 9th, 2015 (not the 8th as Ms. [redacted] states), with the actual reservation was May 16th, 2015. As this was almost a year ago, I will give you a brief description of what happened and then I will attach the letter that was sent to the credit card company when Ms. [redacted] disputed the charges.  Which she lost her dispute. Ms. [redacted] booked a limousine on March 9th, 2015 for daughter’s prom on May 16th, 2015.  Her rate was $75/ per person which included everything, with a guarantee (minimum) of 16 people. Her pickup time was 6pm, with a 4 hour split.  She put down a $400 deposit on a Discover #[redacted].  We then emailed her contract and credit card receipt.  In speaking with her, as we went over the details, I made note of this as per our conversation: I def told her 6pm over, and over, so if and when she calls back, its 6pm for $75. Any more than that will be more money -cas Ms. [redacted] signed the contract on March 9th, 2015 (agreeing to the terms), signed the credit card authorization and faxed back both forms on March 13th, 2015. The week of May 5th, we called to confirm the details.  At this time, we needed to re-confirm all of the details: times, headcount, pickup location, details before prom, after prom and a final drop off.  On May 6th we spoke with her, to confirm the details.  At this time, she demanded a 5pm pickup, as the prom was 6pm-11pm.  However, she booked and was charged for a 6pm pickup.  We let her know that we could accommodate her time however additional hours (stated in contract) prior to 6pm, are $500 per hour.  The reason for the charge is that any time prior to 6pm cuts into our day bookings.  When I booked this with Ms. [redacted], we went over and over this, enough that I noted her contract, I def told her 6pm over, and over, so if and when she calls back, its 6pm for $75. Any more than that will be $ $$-cas So now one week prior to prom, at the time of confirmation Ms. [redacted] states: ml 5/6 this is a HUGE problem that it is a 6pm PU, I would have not agreed to that when prom starts at 6pm! - I am sorry it does show I have signed docs from you that our start time is 6pm. - Well this sucks I can’t pay any more money I already am paying for a kid that isn’t going! I told her the office manager who she booked with will give her a call. TJ On May 7th, I called Ms. [redacted] back.  We went over the same details: 05/07 she called back, wow, she basically me a liar in not so many words, she said that she never booked it at that time-cas So as Ms. [redacted] did not want to pay for the 5pm, on May 12th, 2015 we confirmed all the details.  A 6pm pickup, at the [redacted] in Avon (which this was a different pickup then discussed prior).  At this time, she confirmed 16 kids. The day of the prom, Ms. [redacted] called to reconfirm. At this time, she stated that she now had 18 people, so we adjusted her bill and she wanted to balance charged to her Discover #[redacted]. She is the one that added two people the day of. The driver arrived a few minutes past six and none of the kids were there to be picked up.  As Ms. [redacted] booked a 6pm pickup, and the prom started at 6pm it seems like they had no intention of taking the limo to prom. The driver went to the prom location and waited for the kids.  They departed the prom at 11:11pm and went Bowling.  We then dropped them off at 1:21am. I have attached the driver’s log, which clearly states he has 18 people. A few things to correct Ms. [redacted] statements in her letter: -        Ms. [redacted] states she booked the reservation on March 8th, 2015, please look at the bottom right of the contract, date booked March 9th, 2015, you can also see in the contract under date paid along with the credit card receipt, it’s dated March 9th, 2015. -        At no time did we just list 6pm, just to list it. It was stated on the contract for a reason. -        Ms. [redacted] states that we sent the documents to an old email address and this wasn’t rectified until March 30th? Please note that she signed the contract on March 9th, 2015 and she faxed it to us March 13th, 2015 In conclusion, Ms. [redacted] reserved a limo for prom. She booked a 6pm pickup and did not want to pay for an earlier pickup.  The limo was sent as scheduled. As the kid’s prom started at 6pm, Ms. [redacted] took it upon herself to get the kids to prom.  We provided service for what Ms. [redacted] contracted for (contract attached).  I’ve also attached the credit card dispute, where Ms. [redacted] lost her dispute.   If there is anything that I have missed or overlooked in the last year from Ms. [redacted] please advise, but receiving a complaint directed to the Revdex.com one year later seems outrageous. Please contact me if you have any questions. Sincerely, [redacted] E. [redacted]