Matthews Ford

Case number [redacted] To whom it my concern:We have performed numerus repair on this vehicleAll of which has been neededIn October we road tested and perform a visual inspection a State Inspection and found the vehicle needing to have the transmission overhauled a fan clutch, both u-joints on the front axle are worn out both front hub/wheel bearing are noisy, multiple engine oil leaks the worst at this point is the engine oil pan gasket and rear engine oil seals, when replacing the fan clutch we notice the water pump leaking, all four tires are in poor condition, they will pass state inspection now but will need them very soon.We overhaul the transmission, the fan clutch and the water pump and thermostat, the front axle u-joints and the rear engine oil seal and engine pan gasket at this point at the customer request/ approvalMrMrs [redacted] brought the vehicle back on October 2, Symptom/request is seeing fluid on the drive wayWe found it to be the customer declined the repairs at this point.On November 4, Mr [redacted] brought the vehicle back in to have the front drive axle seal replced.On December 2, Mr [redacted] brought the vehicle back in stating that he still seeing a leak on the drivewayWe found the valve cover gasket leaking down the back side of the engine and the transmission oil pan gasket leaking which we took care of under our warrantyWe replace the valve cover gasket at this point.On February 8, Mr [redacted] brought the vehicle back to us stating still seeing Transmission fluid on the drivewayThe technician found no signs of the transmission leaking, found the rear pinion seal on the rear differential is leaking and making a whining noise, and oil on the left side of the engineWhich we cleaned off the engine and induced some dye in the oil and ask Mr [redacted] to drive for a few days and bring it back so we can pin point where the oil is coming fromOn February 17, brought the trunk back and the technician found the oil at the bottom of the transmission bell housing at the back of the engine indicating that the rear main seal is leaking may have other seals or camshaft plugWe also found the water pump bypass hose leakingWe installed a new rear engine oil seal and pan gasket and a new bypass hoseOn February 24, Mr [redacted] brought the vehicle back in stating the same thingWe saw a small drip of oil on the engine oil panAt this point we refunded the monies for the rear engine oil seal and Pan gasket part and laborA total of $***.This situation is very frustrating for the customer as well as usWe explain the best we could about other possible places were the leaks could be coming from and with oils leaks it is not unusual to repair one leak and have it leak somewhere elseWith it being 16-year oil and 181, miles on the vehicleIt like the saying we are only as strong as our weakest linkThis is way we felt that refund the monies for the engine oil leaks was the right thing to do.I hope this clears everything up and it satisfies all partiesWe try to do the best job possible for our customer and keep a good reputation.Roy B [redacted] Manager

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, I went back to arrow with another leak in my truck it was from the front and arrow said it was a rear seal and he gave me ***dollars and then said it you want me to fix it being the check back then he said I know that not the problem and I will find it when you bring it back that not the problem it is the transmission it jerks when you drive it the transmission the truck is a price a mess it don't work you can drive it miles I paid all that money and it is a piece of trash over *** dollars he have people work in there and don't know what to do I just want my money back because the truck is no good water pump went bad after paying money it was every week taking it back to them the truck is not driving right and the money I send I would like to have it backit Still leaking in my driveway from the front it is the transmission I brought it back and he said it was the transmission and wanted me paid for it I said I paid you for that and he said oh yea the transmission is still leaking and I just want my money back [redacted] ***