Matthews, Pierce & Lloyd, Inc.

Good morning,
sans-serif;">*** *** asked us on 6/12/to contact her only on her cell phone or at her personal email address, of which she provided We then wrote to her at this address (see excerpt below)
***
*** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** *** *** ***
Hi ***,
I understand not wanting to go back and forthI am just worried that I would be paying more than I owe because I really do believe the credits were not applied properly, at the same time I do just want to not have to worry about it eitherI would agree to 50% settlement offer and pay today; right now, if, all reports to the three credit agencies are wiped clean
Aloha,
***
We provided *** *** with a copy of her statement, which clearly showed her that the credits were indeed reflecting on her current balanceI can furnish a copy of the original email, if necessaryWe went back to our client to gain approval to accept one-half of the balance as settlement, per MrHess’s request*** *** failed to make this payment as promised and we discontinued contacting her when it became clear she had an invalid dispute and just did not want to pay the debt *** *** was upset that we were advised by her former school employer of her new employment whereabouts, since it appears she left the prior employer with this open balanceOnce she requested we not call her at the school’s number but on her cell instead, we did honor that request
Please let me know if you need any additional information and thank you for your assistance
Yours truly,
*** ***
*** *** * ***
*** *** ***
*** **
*** ** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have paid ***. I have a zero balance. In addition, NO money was collected or taken from any parents. These were my orders. This is a HORRIBLE accusation and an attack on my character. After doing research I found this is a bottom feeder collection agency and have paid *** Directly.
Secondly - I DID have to STOP payment. Calls were ignored. It is NOT true they were not going to accept checks.
I am formally asking ALL attempts to contact me be stopped
*** *** Transaction statusReview your *** *** *** activity right herePayments made at the time your order was placed are not reflected.As of:10/30/2014 Balance:N/A

Our client conducted business with the Juvenile Detention Center in St. Louis, MO and fulfilled a book order to this entity.  [redacted] apparently collected the money to pay for the order but never forwarded it...

to our client. When we contacted [redacted], she  claimed she was not paid a salary for several months due to a position change at the state and she now no longer had the monies to remit to our client. Our representative structured nominal payments for [redacted] which did not seem to work either. [redacted] provided multiple checks written on different bank accounts and also provided an invalid account number which resulted in returned checks. There was no need for [redacted] to incur a stop-payment fee of $15, since we were no longer accepting her personal checks for the center’s account. It should also be noted that [redacted] has made only limited restitution to date, in the amount of $37.26. We have been working with her since January 14, 2014 to resolve the remaining  $100 balance but she continues to make broken promises and avoid the center’s obligation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is in fact not true. I still have yet to receive a full listing of all payments posted as well as the correct posting of credits from BookTrust. I in fact had to call Scholastic myself to get a detailed accounting and was told to contact Booktrust. I have yet to get this report. To say that I left my former employee with the balance due is a complete fabrication. I still work for the same employer and have been with the same employer going on ten years! This company is not being honest! 
Regards,

Review: I had given permission to withdraw the payment in 3 steps. They withdrew the money a week early without my authorization.Desired Settlement: I have now been fined $15 for a stop payment. I want this credited back to me. They did NOT have permission to take money on 9/9/2014.

Business

Response:

Our client conducted business with the Juvenile Detention Center in St. Louis, MO and fulfilled a book order to this entity. [redacted] apparently collected the money to pay for the order but never forwarded it to our client. When we contacted [redacted], she claimed she was not paid a salary for several months due to a position change at the state and she now no longer had the monies to remit to our client. Our representative structured nominal payments for [redacted] which did not seem to work either. [redacted] provided multiple checks written on different bank accounts and also provided an invalid account number which resulted in returned checks. There was no need for [redacted] to incur a stop-payment fee of $15, since we were no longer accepting her personal checks for the center’s account. It should also be noted that [redacted] has made only limited restitution to date, in the amount of $37.26. We have been working with her since January 14, 2014 to resolve the remaining $100 balance but she continues to make broken promises and avoid the center’s obligation.

Consumer

Response:

Review: Company is calling and emailing my work about amount owed that I have already disputed. I want them to stop calling and emailing my work.Desired Settlement: I want them to stop calling and emailing me at work.

Business

Response:

Good morning,

[redacted] asked us on 6/12/14 to contact her only on her cell phone or at her personal email address, of which she provided. We then wrote to her at this address (see excerpt below)

Hi [redacted],

I understand not wanting to go back and forth. I am just worried that I would be paying more than I owe because I really do believe the credits were not applied properly, at the same time I do just want to not have to worry about it either. I would agree to 50% settlement offer and pay today; right now, if, all reports to the three credit agencies are wiped clean.

Aloha,

We provided [redacted] with a copy of her statement, which clearly showed her that the credits were indeed reflecting on her current balance. I can furnish a copy of the original email, if necessary. We went back to our client to gain approval to accept one-half of the balance as settlement, per Mr. Hess’s request. [redacted] failed to make this payment as promised and we discontinued contacting her when it became clear she had an invalid dispute and just did not want to pay the debt. [redacted] was upset that we were advised by her former school employer of her new employment whereabouts, since it appears she left the prior employer with this open balance. Once she requested we not call her at the school’s number but on her cell instead, we did honor that request.

Please let me know if you need any additional information and thank you for your assistance.

Yours truly,

Consumer

Response: