Matthews Sales Company

Complaint: [redacted] I am rejecting this response because the business still misunderstands my complaint.The contract for the property that was purchased was executed in mid-August The respondent received all of the requisite paperwork prior to the inception of the contract on August 15, Had the business locked the rate between 8/and 8/29/2014, the prime rate changed little However, the rate lock was not completed until days prior to closing on 9/22/ This resulted in a significant jump in the rate by 0.25%My argument is that had the respondent been more timely with their processes, I would not have incurred the increased rateThe business has not responded to this aspect of the complaint to date Regards, [redacted]

Complaint: [redacted] I am rejecting this response because the interest rate was not disclosed until August as changing to 4.5%The business does not explain why there was no lock in at the lower rate or what happened between April and August nor did they present loan rates between April and August and what the changes were during that time period and why a day rate lock was not employed.The business fails to describe what the difficult circumstances were: two separate Realtors on two separate properties misrepresented the home for sale and failed to disclose material latent defectsLabeling me as the problem is not going to justify the alleged misdeed.As the respondent states, I was initially happy with the serviceAfter the lousy job on the refinance in May 2015, I re examined the records of the September transaction, discovered the irregularities in the rate lock, which prompted me to file this complaint.More information is needed from the business to support their positions Regards, [redacted]

Please let this short reply serve as a response to the complaint filed by [redacted] dated July 5, Greentree Mortgage Company, LP("Greentree") established in 1992, is a trusted lending organization with an excellent record of superior customer service.Greentree initially processed a mortgage application for Mr [redacted] in April, for a home that Mr [redacted] did not end up purchasing Mr [redacted] submitted a second mortgage application in September, The interest rate was initially disclosed and accepted by Mr [redacted] at 4.50% Greentree worked very hard under difficult circumstances in order to obtain mortgage financing for Mr [redacted] The mortgage was processed and the loan closed at 4.50% within a period of thirty (30) days In addition, Mr [redacted] was granted a Lender's credit and from all indications we have previously received, Mr [redacted] was quite pleased with both the expedient processing of his mortgage loan and the Lender's credit

We have satisfactorily addressed any issues and questions with the borrower and he has moved on to closing the loan since. Please let us know if there are any issues

In response to Mr***'s new variation of his complaint, as previously stated, the mortgage application, initial disclosures and final closing documents all had a fixed rate of 4.50%. Greentree honored this rate and, in addition, included a credit to the borrower towards costs of $1,230. Mr*** was quite pleased with both the expedient process of his mortgage loan and the lender's credit. Mr***'s complaint, now 9+ months post-closing is simply without merit

Please let this short reply serve as a further response to *** ** ***'s complaint dated July 5, 2015. Mr*** unfortunately confuses his mortgage application in April, 2014, which was for a different property, than the application and property for which Greentree closed a loan in September, 2014. The application for the property Greentree closed for Mr*** in September, 2014, was not submitted to Greentree until September, and was as a result of an agreement of sale in August, 2014. The interest rate was initially disclosed and accepted by Mr*** at 4.5%, which is the interest rate at which the loan closed.Mr*** now complains that he was not granted a rate lock in the spring of for a property which he had not entered into an agreement of sale for and had not submitted a mortgage application to Greentree for. The mortgage application was submitted to Greentree in September, and the mortgage loan closed in September, 2014. Unfortunately, a rate lock cannot be completed on a mortgage application without an executed agreement of sale on a specific property. A rate lock therefore could not take place under any circumstances until the agreement of sale was executed in August, and a mortgage application submitted

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update
it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because the interest rate was not disclosed until August as changing to 4.5%. The business does not explain why there was no lock in at the lower rate or what happened between April and August nor did they present loan rates between April and August and what the changes were during that time period and why a 90 day rate lock was not employed.The business fails to describe what the difficult circumstances were: two separate Realtors on two separate properties misrepresented the home for sale and failed to disclose material latent defects. Labeling me as the problem is not going to justify the alleged misdeed.As the respondent states, I was initially happy with the service. After the lousy job on the refinance in May 2015, I re examined the records of the September transaction, discovered the irregularities in the rate lock, which prompted me to file this complaint.More information is needed from the business to support their positions.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because the business still misunderstands my complaint.The contract for the property that was purchased was executed in mid-August 2014.  The respondent received all of the requisite paperwork prior to the inception of the contract on August 15, 2014.  Had the business locked the rate between 8/15 and 8/29/2014, the prime rate changed little.  However, the rate lock was not completed until 7 days prior to closing on 9/22/2014.  This resulted in a significant jump in the rate by 0.25%. My argument is that had the respondent been more timely with their processes, I would not have incurred the increased rate. The business has not responded to this aspect of the complaint to date.
Regards,
[redacted]

Please let this short reply serve as a response to the complaint filed by [redacted] dated July 5, 2015.  Greentree Mortgage Company, L. P. ("Greentree") established in 1992, is a trusted lending organization with an excellent record of superior customer service.Greentree initially...

processed a mortgage application for Mr. [redacted] in April, 2014 for a home that Mr. [redacted] did not end up purchasing.  Mr. [redacted] submitted a second mortgage application in September, 2014.  The interest rate was initially disclosed and accepted by Mr. [redacted] at 4.50%.  Greentree worked very hard under difficult circumstances in order to obtain mortgage financing for Mr. [redacted].  The mortgage was processed and the loan closed at 4.50% within a period of thirty (30) days.  In addition, Mr. [redacted] was granted a Lender's credit and from all indications we have previously received, Mr. [redacted] was quite pleased with both the expedient processing of his mortgage loan and the Lender's credit.