Matthews Tire

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello *** This is [redacted] from Matthews Tire, I can replace your wheel but I need to see it, to order the correct stylePlease call or send me an email so we can set a time [redacted] Matthews Tire Fond du Lac###-###-####

As per the conversation we had with the customer, we were happy to correct the problem for him at no additional cost. The alignment we did was actually within specs. The problem that was causing the pull to the left was that the caster was 1.1 degrees different from the right to left due to the cams...

not moving. We could not adjust the rear cams due to them being rusted tight.  We did try for a long time to loosen but did not want to break them off.  We explained that this would be additional labor and the customer did not want to pay more.  We explained that if he would like to get them loosened and bring it back we would redo the alignment at no charge.  We discussed that it could be as simple as spending additional time to try and free them up or it could possibly need to have the bolts and or cams replaced for the adjusters. The customer did call another location and scheduled it to have the alignment redone. Customer came in on 2/23/16 and we replaced a bolt and did another alignment for no charge for customer satisfaction.  It is disappointing that Mr. Matthew [redacted] filed a complaint after he already had an appointment to have his issue resolved.  We believe that we have satisfied his issue.

Hello [redacted]  This is [redacted] from Matthews Tire, I can replace your wheel but I need to see it, to order the correct style. Please call or send me an email so we can set a time.  [redacted]Matthews Tire Fond du Lac###-###-####

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: The sales adviser [redacted] . Had explained that my new tires would not fit on my freshly painted rims so he took me back when he pushed the pedal on the machine the machine slipped and scratched and gouged the rim when asked how he was going to fix that. he replied very smart like we'll go next store and spray paint it. I politely asked for all my materials back and left the store. When I got home I called and spoke to [redacted] and explained that I will be taking them back to were I had them painted and asked that if I were charged again would he cover the damages due. He politely agreed and said absoulutely just bring in the receipt ....... it has been 3 mnths now After I my father and wife and the gentlemen at the paint shop have dropped off and sent out letters . Called and are just continuing to get the run around we have had enough. Today I stopped in the location and the manager was out I called back three separate times and was told he's either busy or on a test drive and then finally gone for the day. I simply am asking for what they have already agreed to do but haven't followed thru with witch is pay for the rim to be fixedDesired Settlement: The invoice I have has an outstanding balance of $220.50 I simply just want to be reimbursed for the damages done to the rim

Business

Response:

Apparently we had a lapse in communication between our store manager and sales associate. We apologize for the long time to handle this situation. The manager was waiting for a paid receipt and only received an estimate. That estimate only had the customers first name on it and it was for 2 wheels. The manager placed it on the side to ask [redacted] about it. It must have gotten lost in the shuffle, when it was found we could not remember who it was for due to the lack of complete information. Yes we did inadvertently scratch one wheel for Mr. Cumber and did agree to pay for the repainting of it. Please supply us with a paid receipt from the wheel painter for the wheel we damaged and we will issue payment promptly.

Review: Purchased 4 new tires in January for my Ford Taurus. Installer damaged all 4 wheels scuffing and scratching the paint. 1 wheel the paint was gouged all the way down to metal. Called [redacted] at the store and he had me bring vehicle in to look at the damage. He acknowledged damage and only offered a $10.00 touch up paint and to paint wheel if I took it off the vehicle and dropped it off. He also offered no apology for the damage to my wheels which had no scratches prior to the tire installation.Desired Settlement: I feel Mathews should replace the wheel with the gouged paint to the metal.

Business

Response:

Hello [redacted] This is [redacted] from Matthews Tire, I can replace your wheel but I need to see it, to order the correct style. Please call or send me an email so we can set a time. [redacted]Matthews Tire Fond du Lac###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,