I called Mercedes-Benz of Kingsport to let them know the touch panel on my car has stopped working under factory warrantyThe service lady was very rude and started asking if I had read the owners manual to use it properly, then asked that I try to repair the car myself by playing with the buttons on my steering wheel (Which has nothing at all to do with my touch panel)I explain to her that I'm not a mechanic and I need an appointment to have my car repairedI take the car to the dealership for them to confirm the part isn't workingThey order the new part and call to schedule an appointment when it arrivedI explained that I live hours away and an 8:am appointment would be a struggle for me so she says to bring the car in by 12:00pmI hear nothing from the dealership the week of my repair so I called them days prior to my appointment time to confirmMy daughter arrives with the car at 12:00pm and is told "I don't know if we can do anything with your car today because yo
I called Mercedes-Benz of Kingsport to let them know the touch panel on my car has stopped working under factory warrantyThe service lady was very rude and started asking if I had read the owners manual to use it properly, then asked that I try to repair the car myself by playing with the buttons on my steering wheel (Which has nothing at all to do with my touch panel)I explain to her that I'm not a mechanic and I need an appointment to have my car repairedI take the car to the dealership for them to confirm the part isn't workingThey order the new part and call to schedule an appointment when it arrivedI explained that I live hours away and an 8:am appointment would be a struggle for me so she says to bring the car in by 12:00pmI hear nothing from the dealership the week of my repair so I called them days prior to my appointment time to confirmMy daughter arrives with the car at 12:00pm and is told "I don't know if we can do anything with your car today because yo