Complaint: [redacted] I am rejecting this response because:I attempted to call the business to arrange delivery of the mattress and the owner cursed at me for leaving a bad review and hung up Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because the statements in the response are not trueI went to the location because he builds mattressesI told him I wanted a mattress that would not sag in a yearHe informed me that he had a guaranteed bed in a box that would work for meHe raved about his delivery processI paid $for a mattress that failed in a year and when it is replaced it will no longer have a warrantyI never asked for a cheap inexpensive mattressI just wanted a heavy duty mattress that would hold up for meI went to this business for his professional opinion only to be sold a bed in a box Sincerely, [redacted]
Complaint: [redacted]
I am rejecting this response because:I attempted to call the business to arrange delivery of the mattress and the owner cursed at me for leaving a bad review and hung up.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because the statements in the response are not true. I went to the location because he builds mattresses. I told him I wanted a mattress that would not sag in a year. He informed me that he had a guaranteed bed in a box that would work for me. He raved about his delivery process. I paid $500 for a mattress that failed in a year and when it is replaced it will no longer have a warranty. I never asked for a cheap inexpensive mattress. I just wanted a heavy duty mattress that would hold up for me. I went to this business for his professional opinion only to be sold a bed in a box.
Sincerely,
[redacted]
I custom build mattresses and he was sent to me by another company. He came to my store and he found a bed that wasn't expensive. He thought the bed was perfect and it was cheaper than a custom built bed. The other company had the same type of bed and I told him he can buy it from...
them because it was the same price and they dealt with them first. He told me he was there so he wanted to purchase it from us. I told him if he had someone that could pick up and install it, I wouldn't charge him the delivery fee. I was trying to help him out. I told him I would come by his house. He called me and he wanted to switch it to a queen size bed and I didn't charge him for that. I showed up to his house and we had to walk three blocks to take the mattress into him because he didn't have any help. When we were there, he asked me to take the old mattress because he couldn't because of his health. We agreed to take the old mattress. He then asked me to put on the mattress protector. Then we had to haul the old stuff to the back alley. When I went to bring my truck back up to his house, my buddy was unloading dirt from the consumer's car. Then he called me and complained about the way the mattress is when he lays on it. I told him that the warranty would cover it if the indent is more than an inch and a half. I called the manufacturer and they agreed to replace it. I went to get the mattress on 1/23/18, but I had a show that weekend so I couldn't get it to him. According to the warranty, the consumer is responsible for getting the mattress back to the store. Then he called me and asked to switch to a full size bed. I let him know that I already picked up the mattress. I called the manufacturer and they hadn't called me back. He called me asking what was going on with the bed. I told him the warranty terms. I told him I was willing to get him the bed and he hung up on me. He told me he would buy his mattress somewhere else. I called him again and left a message letting him know that I would deliver the mattress and for him to call me back. He didn't call me back. We went out of our way to help him.
This guy is not telling us the truth. Another dealership sent him to me because he wanted something more heavy duty. I told him what I could do for him but he did not want to pay for it. He asked me about a bed he was sitting on. I explained that it was a bed in a box. He told me that it felt good to him and asked the price. I told him the cost and he said he could buy 2 of them for the price of the one heavy duty bed that I could make for him. I told him that if this bed was what he was looking for then he should return to the business that sent him to me as they sell the same product and I did not want to take their business from them. He told me that he didn't want to pay the delivery cost for the other business. I told him that I had to go get the bed and I would drop it off to him on the way as long as he had someone there who could lift it. As I am driving to his house he calls me and says he decided to go with a queen size instead of the full that I had picked up for him along with a queen for my inventory. I told him I just picked up his full but I did have a queen on my truck and that I would just eat the $40-$50 cost difference but yes he could have it. A buddy of mine called and I happened to pick him up on the way. When I get to the customers house I had to walk 2 blocks away in 85 degree weather. The customer did not have any help so my friend and I bring the bed in. The home was a mess and crowded with junk. We drug his mattress and plywood out to the curb loaded it into our truck and took it around back to his alley for him. All summer went by but he didn't call me until recently saying that the mattress was sagging. I told him to use a string to measure the amount of sag and if it is 1.5 inches or more then let me know. He did n't call me back so I called him. He had not done anything but I talked to the manufacturer and they were willing to replace the mattress without a hassle. The customer decided that he wanted to downsize to the full size. I told him that the soonest I could deliver would have been that coming Monday. I received a call really early in the morning from the customer asking where I was with the bed. I told him that I had not heard back from the manufacturer about his full size yet but if he still wanted the queen that I had it in stock. I explained that with warranty claims that it is the customers expense to bring the defective mattress in and take the new mattress with them by their own method. He got upset and told me to try to eat off of his comments and hung up on me. I left the customer a message and I told him that if he wanted the free mattress that I would deliver it to him at no cost but he did not respond to my message.
Complaint: [redacted] I am rejecting this response because:I attempted to call the business to arrange delivery of the mattress and the owner cursed at me for leaving a bad review and hung up Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because the statements in the response are not trueI went to the location because he builds mattressesI told him I wanted a mattress that would not sag in a yearHe informed me that he had a guaranteed bed in a box that would work for meHe raved about his delivery processI paid $for a mattress that failed in a year and when it is replaced it will no longer have a warrantyI never asked for a cheap inexpensive mattressI just wanted a heavy duty mattress that would hold up for meI went to this business for his professional opinion only to be sold a bed in a box Sincerely, [redacted]
Complaint: [redacted]
I am rejecting this response because:I attempted to call the business to arrange delivery of the mattress and the owner cursed at me for leaving a bad review and hung up.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because the statements in the response are not true. I went to the location because he builds mattresses. I told him I wanted a mattress that would not sag in a year. He informed me that he had a guaranteed bed in a box that would work for me. He raved about his delivery process. I paid $500 for a mattress that failed in a year and when it is replaced it will no longer have a warranty. I never asked for a cheap inexpensive mattress. I just wanted a heavy duty mattress that would hold up for me. I went to this business for his professional opinion only to be sold a bed in a box.
Sincerely,
[redacted]
I custom build mattresses and he was sent to me by another company. He came to my store and he found a bed that wasn't expensive. He thought the bed was perfect and it was cheaper than a custom built bed. The other company had the same type of bed and I told him he can buy it from...
them because it was the same price and they dealt with them first. He told me he was there so he wanted to purchase it from us. I told him if he had someone that could pick up and install it, I wouldn't charge him the delivery fee. I was trying to help him out. I told him I would come by his house. He called me and he wanted to switch it to a queen size bed and I didn't charge him for that. I showed up to his house and we had to walk three blocks to take the mattress into him because he didn't have any help. When we were there, he asked me to take the old mattress because he couldn't because of his health. We agreed to take the old mattress. He then asked me to put on the mattress protector. Then we had to haul the old stuff to the back alley. When I went to bring my truck back up to his house, my buddy was unloading dirt from the consumer's car. Then he called me and complained about the way the mattress is when he lays on it. I told him that the warranty would cover it if the indent is more than an inch and a half. I called the manufacturer and they agreed to replace it. I went to get the mattress on 1/23/18, but I had a show that weekend so I couldn't get it to him. According to the warranty, the consumer is responsible for getting the mattress back to the store. Then he called me and asked to switch to a full size bed. I let him know that I already picked up the mattress. I called the manufacturer and they hadn't called me back. He called me asking what was going on with the bed. I told him the warranty terms. I told him I was willing to get him the bed and he hung up on me. He told me he would buy his mattress somewhere else. I called him again and left a message letting him know that I would deliver the mattress and for him to call me back. He didn't call me back. We went out of our way to help him.
This guy is not telling us the truth. Another dealership sent him to me because he wanted something more heavy duty. I told him what I could do for him but he did not want to pay for it. He asked me about a bed he was sitting on. I explained that it was a bed in a box. He told me that it felt good to him and asked the price. I told him the cost and he said he could buy 2 of them for the price of the one heavy duty bed that I could make for him. I told him that if this bed was what he was looking for then he should return to the business that sent him to me as they sell the same product and I did not want to take their business from them. He told me that he didn't want to pay the delivery cost for the other business. I told him that I had to go get the bed and I would drop it off to him on the way as long as he had someone there who could lift it. As I am driving to his house he calls me and says he decided to go with a queen size instead of the full that I had picked up for him along with a queen for my inventory. I told him I just picked up his full but I did have a queen on my truck and that I would just eat the $40-$50 cost difference but yes he could have it. A buddy of mine called and I happened to pick him up on the way. When I get to the customers house I had to walk 2 blocks away in 85 degree weather. The customer did not have any help so my friend and I bring the bed in. The home was a mess and crowded with junk. We drug his mattress and plywood out to the curb loaded it into our truck and took it around back to his alley for him. All summer went by but he didn't call me until recently saying that the mattress was sagging. I told him to use a string to measure the amount of sag and if it is 1.5 inches or more then let me know. He did n't call me back so I called him. He had not done anything but I talked to the manufacturer and they were willing to replace the mattress without a hassle. The customer decided that he wanted to downsize to the full size. I told him that the soonest I could deliver would have been that coming Monday. I received a call really early in the morning from the customer asking where I was with the bed. I told him that I had not heard back from the manufacturer about his full size yet but if he still wanted the queen that I had it in stock. I explained that with warranty claims that it is the customers expense to bring the defective mattress in and take the new mattress with them by their own method. He got upset and told me to try to eat off of his comments and hung up on me. I left the customer a message and I told him that if he wanted the free mattress that I would deliver it to him at no cost but he did not respond to my message.