Mattress & Futon Outlet

I know that the store manager refuses to honor his statement to my husband that if we ever needed help they will always have the receipt available for us to getThe one thing that I didn’t realize was that when my husband went to pick the bed up, he had to give the receipt showing we paid for the itemThe truck was full and he had to move everything around to get the boxes to fit and the person who took the receipt never gave it back to himThat’s why we can’t find the receipt in our houseBeing busy with a deadline to complete the move out if the house for the new owners to move in and being delayed by the flooding, it didn’t dawn on him that he never got the paid receipt back when the bed was loaded into the truckHe was surprised that the statement of the store always will have the receipt available if we would ever need it was not true but only a sales pitch to make the saleSo now this place has all the receipts that we need to be able to replace the defective bladder under the warranty

We have been attempting to contact [redacted] regarding damaged ceiling fan without success.When the delivery team was delivering the merchandise, they accidentally bumped the ceiling fan the customer at the time said it was fine so nothing was done at the time.We received a call from *** [redacted] saying he represented the customer and stated the fan was damaged; we then contacted the delivery company to have them repair or replace the fan The owner of the delivery company has called and sent texts to [redacted] at the number provided, but have not been contacted back We also tried to contact at the same number and have not heard back.We would have taken care of the situation, however have been unable to contact [redacted]

As a retailer for manufacturer’s products, we process warranty claims for manufacturers products purchased at our stores, or for manufacturer’s customers who may have relocated to this area and are referred to us by the manufacturerWe follow the manufacturer’s guidelines to determine whether their product is defective within the manufacturers warranty criteriaAlmost all manufacturers we deal with require the customer to provide their original receipt to process the warrantyThe customer called the manufacturer and was told that she needed to provide us with the original receiptShe has stated she expects us to look for the original receipt, which would be a overwhelming task as she indicated originally she purchased the item sometime between and months ago, but it would still not be her original receipt as required by the manufacturer

As a mattress retailer for over years, we strive to provide the best customer service possible.We process warranty claims for the manufacturers we carry, saving the customer from shipping a mattress at great expense to the factory.We do not manufacturer the mattress, therefore we must follow the manufactures guidelines to process warranties.The mattress the customer purchased is a super plush pillow top mattress A very plush mattress like the customer purchased will get some "body impressions" due to it conforming to the customer's body This is and is the reason the mattress must have an impression over 1/2" inches to be considered defective.This is consistent with all the manufacturers we have dealt with over the years.When the customer brought us the mattress for inspection, we measured the customer's mattress in accordance with manufacturer's guidelines and it was not sagging enough to meet the warranty claim criteria (less than 1").The warranty card provided with the mattress does state the mattress sag must be in excess of 1/inches We are sending a copy of the manufacturers warranty to the customer to hopefully clarify the misunderstanding

As a retailer for manufacturer’s products, we process warranty claims for manufacturers products purchased at our stores, or for manufacturer’s customers who may have relocated to this area and are referred to us by the manufacturer. We follow the manufacturer’s guidelines to determine whether...

their product is defective within the manufacturers warranty criteria. Almost all manufacturers we deal with require the customer to provide their original receipt to process the warranty. The customer called the manufacturer and was told that she needed to provide us with the original receipt. She has stated she expects us to look for the original receipt, which would be a overwhelming task as she indicated originally she purchased the item sometime between 12 and 18 months ago, but it would still not be her original receipt as required by the manufacturer.

I know that the store manager refuses to honor his statement to my husband that if we ever needed help they will always have the receipt available for us to get. The one thing that I didn’t realize was that when my husband went to pick the bed up, he had to give the receipt showing we paid for the item. The truck was full and he had to move everything around to get the boxes to fit and the person who took the receipt never gave it back to him. That’s why we can’t find the receipt in our house. Being busy with a deadline to complete the move out if the house for the new owners to move in and being delayed by the flooding, it didn’t dawn on him that he never got the paid receipt back when the bed was loaded into the truck. He was surprised that the statement of the store always will have the receipt available if we would ever need it was not true but only a sales pitch to make the sale. So now this place has all the receipts that we need to be able to replace the defective bladder under the warranty.

Complaint: [redacted]
I am rejecting this response because:Talked to the business today, I haven't responded back with the delivery company because I am dealing with the store on this matter as I stated I bought and paid my money to the store, they should then contact their moving company. We came to agreement of 100$ which I've not received as of yet or 100 off the bill. Until I receive this. Also originaly I wanted a licensed and insured worker to come in to protect my self from someone getting hurt in my home and suing. I will accept the 100$ and make this "go away" as they stated. I will then have it fixed myself.
[redacted]

We have been attempting to contact [redacted] regarding damaged ceiling fan without success.When the delivery team was delivering the merchandise, they accidentally bumped the ceiling fan.  the customer at the time said it was fine so nothing was done at the time.We received a call from [redacted]...

[redacted] saying he represented the customer and stated the fan was damaged; we then contacted the delivery company to have them repair or replace the fan.  The owner of the delivery company has called and sent texts to [redacted] at the number provided, but have not been contacted back.  We also tried to contact at the same number and have not heard back.We would have taken care of the situation, however have been unable to contact [redacted].

As a mattress retailer for over 47 years, we strive to provide the best customer service possible.We process warranty claims for the manufacturers we carry, saving the customer from shipping a mattress at great expense to the factory.We do not manufacturer the mattress, therefore we must follow the...

manufactures guidelines to process warranties.The mattress the customer purchased is a super plush pillow top mattress.  A very plush mattress like the customer purchased will get some "body impressions" due to it conforming to the customer's body.  This is normal and is the reason the mattress must have an impression over 1 1/2" inches to be considered defective.This is consistent with all the manufacturers we have dealt with over the years.When the customer brought us the mattress for inspection, we measured the customer's mattress in accordance with manufacturer's guidelines and it was not sagging enough to meet the warranty claim criteria (less than 1").The warranty card provided with the mattress does state the mattress sag must be in excess of 1 1/2 inches.  We are sending a copy of the manufacturers warranty to the customer to hopefully clarify the misunderstanding.