Mattress Ranch

To Whom It May Concem,Mattress Ranch received Revdex.com letter on the 26th of March due to allmail held from to because of office vacationOnce receivedthe salesperson who had last contact with [redacted] was contacted andasked to call the customer's listed evening phone number and to advise [redacted] that her refund will be processed when she is able to bring in thedefective product and accessories and we will gladly refund her full price ofall merchandiseWe do not offer a delivery serviceA third party deliveryservice delivered her products at time of purchase and we hold no monies forthat deliveryI am sorry that the prior offer of a replacement mattress fromthe manufacturer was not an acceptable proposal to herWe will gladlyrefund and receive her products back at the nearest Mattress Ranch locationfor her convenience Yvonne S [redacted] **Port Orchard, WA

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I applaud Mattress Ranch and how they handled this complaint.  They are a GREAT company to deal with.
thank you.
Sincerely, [redacted]

To Whom It May Concem,Mattress Ranch received Revdex.com letter on the 26th of March due to allmail held from 3.16.16 to 3.25.16 because of office vacation. Once receivedthe salesperson who had last contact with [redacted] was contacted andasked to call the customer's listed evening phone number and to...

advise [redacted] that her refund will be processed when she is able to bring in thedefective product and accessories and we will gladly refund her full price ofall merchandise. We do not offer a delivery service. A third party deliveryservice delivered her products at time of purchase and we hold no monies forthat delivery. I am sorry that the prior offer of a replacement mattress fromthe manufacturer was not an acceptable proposal to her. We will gladlyrefund and receive her products back at the nearest Mattress Ranch locationfor her convenience.
Yvonne S[redacted]Port Orchard, WA 98367