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Mattress Unlimited Ltd.

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Mattress Unlimited Ltd. Reviews (2)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The  store manager is the one that gave me the invoice with wrong date. And now she is bleming somebody else.This is another fabricated lie. This people are the more incompetent people running a business that I had ever come across. They ripped tags offLegal tags on a mattress that are sawn into the matress . They write  two invoices and neither one is valid. I DO NOT WANT TO HEAR FROM THEM AGAIN. I AM GOING TO TAKE LEGAL ACTION. I WILL SEND A COPY OF INVOICES TO PA TAX COLLECTOR. 

From: Raymond h[redacted]<[email protected][redacted].com>Date: Fri, Dec 16, 2016 at 12:25 PMSubject: [redacted]To: [redacted] Unlimited 757 Bethlehem PikeMontgomeryville, PA###-###-####This message is intended for [redacted]. We received your letter and find that email is the...

fastest way to reach you. Our ID number is #[redacted] for the complaint on [redacted] behalf. The lady identified purchased the mattress, [redacted] by [redacted] (King Mattress Only), for $1500. She laid on the mattress in our store for as long as she needed and decided to have it delivered within a couple of days. While out on delivery, the bag ripped open so we had to cover it with another bag that was from a floor model, hence the 'wrong sticker and name'. As for the law tags, I spoke with the delivery driver and as they went to ensure covering the mattress, most of the tag ripped off from lifted ledge on our truck. He stated he ripped it off to eventually hand her the label but forgot to. When she called up for valid reasons to receive a new mattress for warranty issues (law tag), we honored her complaint and in return gave her a King Set. She loved the mattress in store and she personally chose the new set. We provided free delivery and removal, which is not covered under warranty, for her inconveniences. Paramount, the manufacturer, does not offer comfort guarantees, so legally our hands are tied. If she had a warranty issue with the new king set we would be more than happy to assist. Please call us if you have anymore questions or concerns. Mattress Unlimited Inc.http://[redacted].com/faqs/warranty

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