Mattress USA, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for giving us the opporunity to respond to complaint ***- ***, *** It was agreed upon with the customer to pick the mattress up from the customer's home for a full refund of the order on 08/22/The mattress was picked up on 08/25/from the customer and a refund
is being processedThe customer will see this refund in his/her account within business days

Thank you so much for giving us the opportunity to respond to complaint [redacted] . We are issuing a full refund to the consumer and it is processing. The consumer should see the refund in the method of payment account in 3-5 business days. The refund amount will be remaining balance due to the...

consumer as a price match was honored for the consumer and a refund was processed on 08/08/17 against order SO-[redacted]. Please do not hesitate to contact us with any questions or concerns.   Thank you, Customer ServiceUS-Mattress.com###-###-####[redacted]@us-mattress.zendesk.com

[redacted]Response to Revdex.com Case # [redacted] : We are so sorry for the problems the customer experienced on order SO-[redacted]. Unfortunately, the king size mattress and replacement mattress had manufacturer defects. We have notified the manufacturer of these issues to review with their...

quality control. The customer has received a full refund for the defective mattress. In addition, we have sent to the customer a free gift card for our website. The customer may use this to place an order for free sheets, pillows or other linens. This gift card was sent as a token of our apology as we sincerely understand the inconvenience that this has caused.  Please let us know if there are any questions or concerns. Customer Service[redacted]@usmattress.zendesk.com