Mattress usa

Customer service is extremely rude and unwilling to help. I put out cardboard boxes for recycling and the driver would not pick them up because they weren't in a container, they were broken down and neatly stacked and shouldn't have been an issue. The biggest problem I have though is with the office people - they don't care about your business. When I elect to pay a business for a service I expect to be treated well. I will be looking elsewhere.

We don't seem to be able to locate any document pertaining to individual filing complaint in our customer files.  We kindly request a copy of sales ticket to be forwarded to us.  Mattress USA is in the business of selling new mattresses, and any claim other wise is simply false &...

baseless.Thank you, and looking forward to receiving supporting documents.
 
Mattress USA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: the business did not reply or attempt to resolve the problem. The business did nothing at all they think that what they are doing is ok and they will continue doing it to people that cannot say anything if it happens to them. The business is taking advantage of customers that have no knowledge of what they are buying. Customers have no idea that they are buying put back together mattresses and not new like they state that they are.Regards,[redacted]