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Mattress Wholesalers of Roanoke

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Mattress Wholesalers of Roanoke Reviews (1)

Review: This is the second matress we have obtained from this company. The first was defective with "bad memory foam". It was replaced with hesitation. The same thing happened with this bed. For the last 8 weeks I've contacted the manufacture. Which should not be my job! They have agreed to settle, still can't get satisfaction from Mattress Wholesale. After several attempts to reach mattress wholesales on this matter I assume he won't settle in a timly manner!Desired Settlement: At this point we do not want another bed. We feel a full refund is in order.

Business

Response:

Spoke with [redacted] at [redacted] and he said he had sent the check but I never receieved it and that he was going to check it out possibly someone had dropped the ball...

Mattress Wholesalers of Roanoke

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I still have not received my refund of $650.

Regards,

Business

Response:

A follow up call was made to [redacted] and found that [redacted] is no longer employed there and refund request had not been made. Request was made to Customer Service representative to process the $550 refund and mail the check directly to consumer.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As of October 9 I still have not received my refund. Please advise.

Regards,

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Description: MATTRESSES

Address: 615 9th Street, SE, Roanoke, Virginia, United States, 24013

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