I Called to make an appointment. They cancelled and rescheduled. Didn’t show up on the rescheduled day so I called them to reschedule and Matt came out to service our ice maker. Routine, annual service (Cleaning). $131 dollars. After Matt left, the back door was left wide open, and the icemaker door was open as well with the same blinking yellow light denoting (need servicing).
I called to inquire, and the receptionist informed me that “all I had to do was push several buttons to finish the servicing and do the rinsing of the cleaning material”. My first thought was, “who was ever going to tell me this?” No note, not instructions. The receptionist agreed, after a confusing conversation, that someone would come back out to finish the job. They did? Maybe…we were already making ice at that point, clean or dirty. To my surprise, I got another 40 dollar service bill. When I called again to inquire, about the additional amount, they said it was for the second service call. I asked if it was customary to leave the door open, not finish the servicing and to charge again for finishing the job, the receptionist seemed confused and said she wasn’t sure as she had only been there a couple of months. I simply stated that I would be sending them the money and writing a review describing the event. The receptionist seemed fine with the outcome and so am I.
Something has gone off the rails at that business. Beware.
I called to inquire, and the receptionist informed me that “all I had to do was push several buttons to finish the servicing and do the rinsing of the cleaning material”. My first thought was, “who was ever going to tell me this?” No note, not instructions. The receptionist agreed, after a confusing conversation, that someone would come back out to finish the job. They did? Maybe…we were already making ice at that point, clean or dirty. To my surprise, I got another 40 dollar service bill. When I called again to inquire, about the additional amount, they said it was for the second service call. I asked if it was customary to leave the door open, not finish the servicing and to charge again for finishing the job, the receptionist seemed confused and said she wasn’t sure as she had only been there a couple of months. I simply stated that I would be sending them the money and writing a review describing the event. The receptionist seemed fine with the outcome and so am I.
Something has gone off the rails at that business. Beware.